Activity Superstore

We booked a weekend away via them, but couldn't go. The day before we were due to travel, my wife had a serious injury while training in the gym, which meant we couldn't make it. The medical advice we received, was clear, my wife needs to rest and cant travel. We informed them within 20 minutes of speaking to the Doctor. We have written proof to of my wife's injury from our Doctor. They are unwilling to rearrange or refund, they prefer to take our £170. Currently taking them to court. They are blaming the hotel, my contract is with them not the hotel. DONT USE THESE PEOPLE

Supplier originally replied to say that the dates I'd suggested were not available to book, but didn't provide any alternative dates and then stopped replying to emails.

Contacted activity superstore customer service who said that they couldn't get in contact with the supplier either and weeks later nothing was sorted

Requested a refund from activity superstore, who themselves stopped replying to emails and months later I still haven't received a refund or email to reschedule the experience.

Activity Superstore and Find Me A Gift (both company names are shown on the voucher) offer a "Four Star Overnight Stay And Theatre Package For Two" at £279, which my wife and I were given by my family. To use the voucher, bookings are made through a company called OMG Hotels. While you can specify the show you wish to see, the hotel is allocated by OMG. As my wife hates tube trains I requested a hotel as near as possible to the theatre (Piccadilly), hoping we would be able to walk between the two. We were allocated the Copthorne Tara Hotel near High Street Kensington (three miles/two tube trains away). The hotel room and service were good, other than some noise from the open tube line below, so no major issues there. Theatre tickets were for seats five rows from the back at the highest level of the theatre, with the front of the stage slightly obscured - hardly in keeping with the four star headline. The show itself (Moulin Rouge) was excellent - no complaints there. But booking the same hotel and theatre seats direct would have cost just under £192. I can see no justification for the gift voucher price. Deducting one star for each issue above (poor hotel location, poor theatre seats, poor value for money) leaves a two star rating, which I think is fair.

This gift was the most stressful experience, and I will never accept one of these vouchers again.

From day one, after looking for an experience, and going through the booking process and confirmation, which takes days, we finally got to our first activity being a train trip. When we got there, the train was actually are community-run train, accepting donations - no tickets required, so why did my family members have to pay for the voucher?

The next experience took months to try and book. Every date I put through was rejected, one came back requiring me to pay extra, and another had stopped accepting the vouchers. I even exchanged the experience but found that the venue near me had closed, but was still showing on their site.

Be warned - the reviews on other sites are more accurate with the poor experience you are about to purchase for one of your loved ones.

Ordered a voucher pack as a last minute birthday gift, paid extra for next day delivery as I needed gift gif the Sunday on the payment section it states if ordered before 2pm it would be delivered via dpd the next day…it turned up on the Wednesday a whole 5 days after it was ordered when. Emailed on the Saturday asking why it hadn’t arrived I received a reply on the Tuesday saying as it was bank holiday the Tuesday was next day delivery (ok 4 days for next day delivery was not what I paid for!) especially as I received other parcels via dpd all over the weekend, then it still didn’t arrive until the Wednesday morning but still not willing to accept they are wrong and refund me the money! Ruined our son in laws birthday present and still trying to say it wasn’t their fault! All I asked for was the next day delivery to be refunded not the whole thing as we still wanted the vouchers but they are refusing

If possible to leave 0 stars I would worst experience trying to book anything waited over a year for something that was booked for them then to tell me its not available anymore and I have to pay to extend my voucher don't waste your time with this company AVOID AT ALL COSTS!

From the moment I got the voucher to actually taking my sparkling afternoon tea it was a disaster everything was difficult from the booking process, No one returned to me from customer services for two weeks therefore I had to extend my voucher costing a further £20 on top of what a family member had already paid out for (£60). We then arrived at our afternoon tea all excited this was soon shattered when we were handed a glass of prosecco and 1 scone with the tiniest pot of jam (that had no flavour) and the same size pot of clotted cream. Followed by a cup of tea. Absolutely no choice of teas and 1 scone, I've never been so disappointed. £80 for that. Please avoid these huge companies you do not get what they state in the voucher wrote ups.......

Was given a voucher as a present by my daughter. When I tried to activate it got a message that it had expired (even though she had purchased it only 2 weeks before giving it to me). She didn't keep the receipt. Now customer support says they are "unable to offer more assistance". Avoid. Do not use this company.

Very poor customer service from the activity superstore. The activity provider (ifly) didn't have availability and suggested that I extend my voucher with activity superstore. Upon contacting them they said that they would charge me £20 for extending the voucher despite it still having weeks until it expires. This is a money grabbing company with poor customer service and I refused to give them any additional money. Thankfully, the activity provider had much better service. I would advise people to book directly with the activity provider to avoid any nasty charges and frustrating dialogue with unhelpful and uncaring staff

Terrible experience with this company. They offer a limited selection of venues for their experiences so finding the right one is difficult. Once we did manage to find one, we contacted the venue directly beforehand and were told that, even though they still had a contract in place with Activity Superstore, they weren’t offering any bookings as they weren’t ‘paying off as expected’. We then spent time searching for another venue. Having finally found one we contacted Activity Superstore to book and were told the venue is closed for maintenance. So we changed our childcare arrangements and proposed more dates. Funnily enough the venue is closed for maintenance and all the dates we requested! We know this isn’t true as we contacted the venue directly and they confirmed availability.

All in all this is such a bad experience, and Activity Superstore don’t make it any better by trying to help. We’ve not managed to use our voucher and it will likely expire now at a significant cost.

I’d book an experience with somewhere reputable personally.