Webfusion - www.webfusion.co.uk

We have decided not to renew our web domain and have discovered that Webfusion are impossible to contact!

They have no email address!!!

The 0345 costs a fortune to call and no one answers earning them a fortune no doubt.

The password reset email doesn't work and continually says the link has expired despite me clicking it within 5 seconds of receiving the reset email!

So with me not being able to cancel my renewal, the money was automatically taken from my account!

I have had to open a dispute with PayPal!

I've used Webfusion (and there sister company 123-reg) for over 10 years, but the service has gone massively downhill lately.

Problems I've had include:

-Part time ticket based support, don't believe the support opening times, it is Mon to Fri, 9 to 5 at best (normally if you post a query after 1pm it won't be answered till next working day.....If your lucky!).

-Misinformation, not deliberate but I have been given the totally wrong info on several occasions (one piece of incorrect info led to my site being offline for almost 3 days!).

-SSL Certificates showing as 'expired' even though the renewal payment has been taken (am still waiting for the part time support peeps to sort this!).

-Lots of site and server downtime.

Honestly, if you want hosting that's reliable and a support system that doesn't totally suck, use another host :-(

We have 2 dedicated servers with Webfusion and the basics are okay however ongoing support is dreadful. Don't bother asking for support on a Sunday or anytime out of normal hours as hardly anyone is working. 1st line support is poor and is generally there to fend customers off. There is no active server monitoring so if your server goes offline you'll have to tell them as they won't know!

Why is WebFusion allowed to make a claim that as a customer - you can get support when you need it - when I cannot get any help at all over a weekend?

When I joined Webfusion back in 2005 I could speak to Technical support late in to the night and on the weekends - but without warning they have changed their support to me and other customers.

In the past I have recommended Webfusion to business associates and I know for a fact of three other Websites with Webfusion following my advice.

Now Webfusion service and support has gone from five stars to zero I will not recommend them to anyone and would welcome hearing of a hosting service that can and does still offer a 24/7/365 support service because when one is self employed as I am those are my hours and when I need help - I need help!!

I've been a customer at webfusion and their sister company 123reg for 8 years; over that time I've experienced terrible customer service. They advertise 24/7 support, when in fact there is no active telephone line for customers reach them on after 5pm mon-friday (should your website go down on a weekend, they have a voicemail system which no one will respond to until 9am Monday), and their web ticket system is badly manned, with unhelpful support agents who are unable to solve issues, and ignore responses. I didn't receive a response after my website and email went down for 31 hours. I've also found myself being over charged for 12 months after being sold an inferior package with a usage cap, when they were offering an unlimited package for 75% cheaper fees to new customers. Their unlimited hosting package also has arbitrary limits on the amount of data you're allowed on the server - but they don't tell you this, or warn you, before your server gets locked - and then it takes around 3-5 days for them to increase the file size again. Which, if you're a business needing to deliver files to clients ensures loss of business and damage to your reputation. And astonishingly their webmail mailboxes cap at 2gb, after which point you no longer have access to email unless you want to delete previous and important business correspondence (although the system just crashes and gives you error messages - so you're unable to access or delete anything even if you wanted to), whilst free platforms such as gmail offer 15gb+.. utterly ridiculous. Advice: Go with someone else, and if you're with them - move your website before it gets too big and their unlimited systems are no longer able to cope with it.

Web Fusion / Reg-123 are an absolute joke. Their service, support and overall customer care is pathetic.

I have Web Fusion's supposed top-end VPS package. The entire system set up looks as though a child configured it. The email daemon cannot handle email requests correctly. The web server has serious issues handling SSL requests. The level of knowledge of their tech support staff is laughable and if they are unable to solve an issue quickly, then they claim that it is not their end and I must be doing something incorrectly.

They recently shut down one of my review websites, due to a single defamation claim from an individual. I proved that there was no defamation whatsoever, with independent testimonials and documented proof. So much so that the individual withdrew their claim. Web Fusion still refuse to unlock the website and have altered the settings on my VPS to restrict access to my own systems.

AVOID. AVOID. AVOID.

Problem with this outfit is that despite their call waiting messages which promise 24/7 support, at the weekend you will end up waiting on their 0845 number for over ten minutes, only to be put through to a call answering service. Try again, and magically get through to someone after another ten minutes only to be told they can only see limited information and that you will have to wait until Monday. Such a shame they are so slack.

I was getting emails from Zopa, the finance company, sent out by eCircle, a reputable bulk emailer.

I discovered that Webfusion (now Heart, but nothing has changed re. email) was deleting incoming mails from Zopa and had blacklisted the sender's address.

When I queried this I was told that eCircle are spammers and Zopa are fly-by-nights. Both have been around for years. This is nonsense.

They refuse to stop deleting mails, so I wonder: how much other importantr incoming mail have they deleted?

Since I have no way of knowing, I am cancelling my service.

Worst service, ticket system is pure joke!

1.Support and account service are terrible

2.Waste of time and money

3.Definetly no

terrible customer service, the tech dept have no clue what they are doing> If you want to ruin someones online business this is the best company to recommend