Accord Mortgages - www.accordmortgages.com

Broker applied for a small mortgage for me I had a 70%deposit and wanted a 10 year deal after passing all the credit checks got my dip in two days sent more information than I thought possible 7weeks on no formal offer the reason why on my 2022 tax return submitted by my accountant I had actually overpaid my tax by a few hundred pounds my accountant explained HMRC would amend the figures but would take a while I explained to the broker we were on a tight schedule with our buyer should have read the reviews about accord complete joke of a company no common sense penalised for overpaying HMRC spoke to another broker he actually burst out laughing when I mentioned accord don’t waste your time with accord please read the reviews there is hundreds of negative ones they will mess you about guaranteed

Very disturbing experience, Me and my family is going into unpredictable circumstances where we have to sell our lovely place to rent somewhere else because of the our financial circumstances occurred because of loss of job.

I’ve called Accord and begged them over tears to help us out, but no compassion whatsoever, I’ve explained my family situation over the phone to two costumer services and I was only asking for a full or partial redemption of the early repayment fee, which would help us to move out and about, but they said that only in especial circumstances they can redeem the fee.

Very inhumane company, don’t caring about they customers, only seeking to have your money. Avoid at all costs.

Honestly do yourself a favour and avoid accord mortgages.

Staff provide inaccurate advice, they are rude, obnoxious and very unhelpful.

Due to a miscommunication during a very challenging year 2020 it resulted in mortgage arrears being listed on my credit report. Accord then refused to remove it from my account causing big issues with lending and now all of a sudden when they were challenge on the matter “call recordings didn’t contain said conversations” ... very mysterious (predictable actually).

Trust me, skip this provider and avoid. Try more reputable providers who know what they are doing, who offer better advice and talk to you and treat you like a human.

Hope this helps everyone

Heard all the negative views and was sceptical. We submitted via broker Habito on 6th Apr 18. We were remortgaging. Knew there might have been probs with title as per previous mortgages. These folks were briliant. Cannot fault there solicitors. Quick. Courteous and totally understanding. Cannot recommend them enough. From initial enquiry 6th apr . Mortgage competed end of may. Thats not bad is it!Dont read all the bad negs. Theyre fine

Just called to ask a simple question about the next product I need. 40 minutes into a call and they still not found anyone at the business who is competent enough to give an answer. The manager refused to talk to me and asked for the call to be passed on to another team. That's 1 hour of my life I am not getting back - and those time wasters are getting paid for. What a horrible experience!

I am a mortgage broker and gave Accord the benefit of the doubt recently when applying on behalf clients for portfolio re-mortgage. I had heard they had improved their processing and underwriting, unfortunately in my experience this is not the case. After passing initial underwriting checks and being given the go ahead, spent 5 weeks jumping through hoops to provide additional information on multiple occasions, only to be declined for an unrelated reason at the last moment. As a mortgage professional I am well experienced in sourcing mortgages and very familiar with different lenders policy, it seemed to me that Accord made it up as they went along, I queried their policy with justification only for them to come up with another reason why they couldn't lend. I have raised a complaint on behalf client and will recommend they pursue through FCA, will never use again.

The mortgage is fine but they took the wrong account details and to change it took weeks and many hours of waiting on the line with promises of call backs that never happened. Very poor customer service that wastes your time.

Shockingly poor/non-existent service. Causing signficant stress and WEEKS of delay for the entire chain and jeapordising the whole thing. Shouldn't be allowed to trade.

The worst company I have ever used in my life. Do not use, for the sake of your health. This company should be banned immediately. Would give zero stars if I could.

I can only assume any 5 star review on this site has been written by someone linked to the company or has no experience of getting a mortgage previously.

Please avoid, it will be the best decision you ever make.

Not a trustworthy company. Avoid this company at all costs!!!