Blue Mountain www.bluemountain.com

Like the ones where you put in name and info and it inserts it into the card. I really enjoy sending, and relatives say they like receiving! (I'm a female over 65) posting as guest. They assign name.

Did not buy 4 birthday cards because love sending from this site. However

it is asking for password I used originally. I have been member of BM for

so long I have NO idea what PW I used. I need a new one, NOW, so I can

send BM greetings, the best.

Thanks so much. I really need this now, as tho' I had never used PW

previously. BM would not want me to send a "too late" greeting!!!!

BlueMountain know what they are doing - make it easy to try their service and damn near impossible to cancel it, having been provided with a payment method which they will then charge and charge.

Simply put, just avoid and forget about the free trial. Spread the word.

On January 29 I requested that Blue Mountain send a “Get Well” e-card to a friend of mine who was not feeling well. Two days later, the card had not been delivered. I contacted Blue Mountain’s customer service via e-mail. Blue Mountain’s first response was a sarcastic message telling me I should change the settings on my desktop. When I replied that the card was not sent to me and that Blue Mountain did not seem to have any difficulty sending me FIVE e-mails already, I received two more messages from one person claiming that my friend’s “workplace” had the wrong settings. My card was to be sent to my friend’s home.

Here is what I wrote in reply:

For the record, your company indicated that it would send the card to the designated recipient.

It failed to do so.

Your company indicated it would send an acknowledgment of receipt to me.

It failed to do so.

In response to my two e-mail complaints, your company could have easily provided evidence that it attempted to deliver the card. With an exact date and time.

It failed to do so.

It could also have attempted re-delivery of the card.

I am left wondering if you EVER deliver these cards, or if you are just a couple of guys in San Francisco

Actually, I was wrong. Blue Mountain managed to deliver the “Get Well” card to my friend today (February 3)! This company does exist. It is merely incompetent

I began my free 7 DAY TRIAL on 5/7. Cancelled it on 5/14. Charged $3.99 on 5/17. I called them @ 888-254-1450 to no avail. 100% automated number - no live help. I've emailed them through their website customer service and am waiting to hear back. The fact that I have to take time out of my day to fix a problem they created is WRONG. 

I created a Mother's Day card the day before, and shortly afterwards received an e-mail saying "Your card will be delivered". Much to my surprise, on Monday (after the holiday had passed) I received another e-mail saying that my e-card somehow "wasn't complete". So I sent it a second time, and received a second "Your card will be delivered" e-mail - but neither one was delivered.

I complained to their "tech support" people (in quotes because I've never seen a more incompetent bunch of "support" people in my life) and got a robo-form e-mail reply from them, but it didn't address my question about why the first card wasn't delivered. An inquiry about the second one wasn't even answered. Based on my horrible experiences with them (not to mention ruining my Mother's Day greeting), I'd say avoid them like the plague.

I tried the free trial and two of the cards were not delivered. I called the next day and contacted someone on the first attempt. Very professional young man answered and took some information and politely cancelled my subscription and assured me that cc info and everything else would be destroyed. The email confirmation hit my email before I hung up. I did not get the run around, no automatic nightmare, no stalling. I do not want to be involved but the cancellation was easy and they should receive credit for that issue.

My review is the letter I sent to them. It should be obvious from the letter what *they* said to *me*.

***********************

You people are full of it. I bet you get a lot of two-month customers who meant to be one-month customers.

It was *not* obvious that it would renew unless I cancelled it. Don't tell me what you hid in the fine print. It should have been GLARINGLY obvious, ON THAT PAGE, that it would auto-renew.

And to think I didn't cancel my "free" trial (for which I had to give you a credit card) after the one card I sent because I wanted to be fair. In return, you people charge me twice for it.

I should have Googled you first, obviously.

Based on looking through the above, I better not see any more charges from you. You should refund my second month, I don't care what your policies are. Heck, after reading the below, I think you should refund my *first* month.

I received an ecard 2 days ago and when I click on it - i get the message that the personal greeting is not available.

I don't recognise the sender - someone has created a fake email id to send me a card.

I have written to customer service 5 times since then but not received a single respond.

I am sure they know the sender because they have his credit card details.

This is a potential breach of security but more than that I really want the original card because it seems to have been sent by someone who really cares for me.

Dear friends,

I have only one e-mail address, and it isn't being recognized by you, so that I cannot confirm a new password, as I have forgotten it.

Please respond. My e-mail address is [email protected]

I have been very happy with the possibility of using Blue Mountain e-cards on other occasions, however, I am confused as to why my e-mail address is not recognized.

Thank you