Mustek 1200ub Plus

Mustek 1200ub Plus - I, too, had a Mustek scanner running on Windows ME and it worked beautifully. The installation was simple and the scan quality was quite good. Then I had to get a new computer which came with Windows XP and the scanner failed to run on that system. Mustek claims it has working XP drivers but they don't work for half the people with whom I have spoken and Mustek technical support is nonexistent. Every time I emailed them to help me with my problem I got the same cut-and-paste instructions from their website that I had already told them didn't work on my system. Even contacting customer support to complain about this yielded the exact same cut-and-paste response.

In summary, I would rate the hardware that Mustek produces very highly, but the technical support and updates on drivers are completely inadequate which turns an otherwise excellent piece of electronic equipment into an expensive and oversized paperweight. I will never buy Mustek products again for this reason and I replaced my Mustek scanner with a pretty snowglobe which functioned just as well as my scanner and took up much less desk space.

Driver help for XP sucks. I will not buy another Mustek. You should not have to mess with Registry to get a product to work.

This is my second scanner and i have to say that the Mustek 1200ub plus is amazing, i only bought it as a general purpose office scanner for scanning in documents and photos, it achieves this with ease, the software supplied is brilliant, the ocr program is almost faultless at converting scanned pages into word or excel documents, the only problem i did find is that it is slow on a usb1 port, which might have been me, but i dont think it was,however it is plenty fast enough on usb2, and being usb powered and very slim just add to the pluses of this great little scanner, why pay more..