
Pet Plan UK Pet Insurance www.petplan.co.uk
Customer Service
Value For Money
Pet Plan UK Pet Insurance www.petplan.co.uk

User Reviews
Customer Service
Value For Money
Pet Plan Is An Absolute Disgrace You’re Premium Go
Pet Plan is an Absolute Disgrace You’re premium goes up every year excessively in jumps like £15 to £20. Started off at £35 and eight years later is £105 . They cover absolutely nothing . The £780 dental work was considered cosmetic and not covered . I have stopped the insurance now as the first time I make a claim because my dog got sick, nothing was covered because I had to pay 20% excess deductible which was the cost of the visit and so Pet Plan wiggled their way out of paying anything. I paid and they didn’t . I cannot for the life of me understand why I have been paying thousands of pounds over the years and nothing nothing nothing was ever covered under their terms . Pet Plan are a corrupt insurance . Put your money in a bank account for your pet and pay for things this way . Note I was paying £105 per month for a £4000 coverage Do you know that a simple scan and test was priced at £8000 so even if you have pet insurance your £4000 doesn’t even get you a test result let alone any treatment . And your excess on a £4000 claim will be £800 . So the actual coverage is only £3200. Meanwhile in four years you could have £5000 in your pets bank account and in 8 years over £10,000 saved for treatment . I massively regret paying into Pet Plan all these years . They only care about making money and not you pet.
Customer Service
Value For Money
Seamless And Excellent Service. No Worries When W
Seamless and excellent service. No worries when with petplan
Customer Service
Value For Money
I Have Been Charged A 2nd Incorrect Excess And Whe
I have been charged a 2nd incorrect excess and when I disputed it I have been given different excuses. I have had to get my vet and the physiotherapist to confirm this is all one injury and claim and therefore my initial excess was enough but no one is listening to me. I will never use Pet plan again and I have told all my friends about the terrible service I have received so far. I am again going to have to spend time tomorrow trying to resolve this. I was also advised my claim would be delayed by another 7-10 days and then received an email stating my payment had been made less of course the 2nd excess which is incorrect
Customer Service
Value For Money
Annual Price Increases Are Very High. Lots Of Exclusions
The policy starts off as a good price but after year one the prices rocket up significantly (this year my increase was 15%, last year it was even more). They appear to think because its described as a lifetime policy you will feel locked in and pay whatever they decide to charge you.
My dog had a cut to her paw when on holiday. The vets fee was just under £100. Even though the policy covered me they insisted I pay for a full vets report and an official translation of the report on top of the vets actual bill / receipt. They said I must pay for the cost of the vets report and the translation as that was not part of the dogs treatment.
I had a vets bill giving a brief description of the treatment and cost breakdown, a receipt to show payment and to me this shows my claim was genuine. They were the ones asking for the extra report and translation yet they said that had to be done at my expense. I got the impression they were simply making it more expensive to avoid paying out even though I have an excellent claim history.
You pay a premium service but when you try to claim they duck and dive.
They Know Better Than My Vet
My dog was diagnosed in May 2019 as having IBD and was treated accordingly by my vet.
Petplan went back to a visit he made to the vets in March 2018 for a case of diarrhoea caused by some cheap dog treats he had had, as noted in the vets records, he did not make another vets visit again until May 2019 because of chronic diarrhoea in recent weeks. Petplan decided that the visit in March 2018 was IBD and therefore he was out of his 12 months claim (why if my vet suspected it back then did she not treat him accordingly for this illness). Despite numerous weekly calls chasing their decision when I appealed, they still insisted they knew best. Even my own vets letter confirming it was a result of cheap treats and not IBD had no effect on their final decision. Who knows best!!!!
Customer Service
Value For Money
Delaying Tactics
Our Pet Plan claim for vet fees remains unpaid on the basis that it is due to be further reviewed in due course. On chasing it up again today (14th May), they reluctantly agreed that we 'should' hear a decision within the next 2-3 weeks (having claimed on 12th April). In the meantime, if our dog requires further veterinary attention, we should let him die because there is no possibility of Pet Plan giving any decision on paying any subsequent claim - they would act in the same way; ie delay any decision indefinitely.
We intend to take our complaint to the FS Ombudsman or sue Pet Plan for breach of policy.
Pet Plan is useless - don't waste your time or money forking out on an ineffective insurance policy which is unlikely to pay out on any claim (at least in time to save your pet from dying).
Customer Service
Value For Money
Poor
paid over 5 years , we have to put our poor cat to sleep and no help from Pet plan. why did we pay ?? another insurance company pay but don't cover ..
Customer Service
Value For Money
Contact
I have been trying to call you regarding a claim everyday for the last 5 days. Even waited on hold for up to 23 minutes. And I still haven't got through to speak to anyone
Customer Service
Value For Money
Fantastic Pet Insurance
We were devastated when our golden retriever puppy was diagnosed with elbow dysphasia at only 6 months old. Petplan have been amazing! Marley has had three expensive operations on his elbows all paid for by Petplan. They have also paid for hydrotherapy sessions to help with his rehabilitation. All claims were straightforward. Our dog can now walk without constant pain. I am so thankful to petplan, I don’t know what we would have done without them.
Customer Service
Value For Money
Good Service
The advisor was very helpful in dealing with my distress of having a poorly pet.advised me what to do and how to make a claim and even sent the details of my policy which we could not find .very good service and my claim has been dealt with quickly.it nice to know we are covered by a good company that really cares about there policy holders
Q&A
Vet was happy not to inocculate 12 year old dog this year rather than upset her medication regime but other vet saying it could mean petplan won’t pay out if her jabs aren’t up to date - anyone know if this is the case with petplan?
I'm afraid I don't know but suggest contacting PetPlan direct.
The lifetime policy sounds too good to be true. Do they hike up the premiums at renewal after a claim as the animal is more of a risk?
I have two 8 year old brother and sister cats Fred and Georgie. One has a common heart condition, the other doesn't. Fred has twice had several expensive tests to monitor his heart and Petplan covered everything without any problem. The monthly cover does go up a bit annually but it has stayed the same for both cats.
I've found them to be very good.
Am currently looking for cat insurance & see that PetPlan are recommended. From experience, do they put up their premiums once you've made a claim, as seems the case with other insurers?
Not in my experience. I had two claims for one of my cats and the premiums have remained the same. Not only that, but in the email I was asked how Skye was, not just "how is your cat". That was lovely to receive and indicated to me that customers are not just payments to PetPlan.
I looked around before opting for PetPlan, which was recommended by someone at my previous Vet's practice, and I have never regretted my choice.
Go for it!
And enjoy your cat(s).
Is there a combined accident/sickness dog policy available?
Most if not all of the insurance options cover both accident and sickness. I haven't seen them offer separate policies which reflect one or the other. Pet Plan is the industry favourite amongst vets and owners, they are not the cheapest however they are certainly the best. There maybe more cost effective options out there, however what you get is reflected in their insurance quality. The likes of pet/animal friends are very reluctant to honour costly claims, usually trying to find some loophole in the policy documents.
Pet Plan does more than just insure dogs, if you have rehomed an animal then 9 times out of 10 the shelter will offer you 4 weeks free pet plan cover, and should you continue to take the policy the animal shelter then usually gets 10% of the value of your premiums indefinitely. So you not only help your pet, you also continue funding rehoming centres for the forseeable.
I have 3 cats and their insurance in total costs around £50 a month, however at least I can be safe in the knowldge that should the worst happen I have adequate insurance to cover it.
How do I know if my claim was successful?
Sigh of relief and happy to say that my cats insurance claim was successful .
What a worry it's been waiting, on top of him being so ill. He's well again and hopefully we'll not have to go through that again.
Thank you petplan and thanks to all of you for taking the time and effort to reply to my post, thanks so much x
Would my dog be covered if for instance he strayed and got hit by a car or if i was walking him off the lead and he had an accident? Some insurers would refuse to pay out based on the exclusion below which is in Pet Plans policy details.
Exclusions
"- Any amount if you break the United Kingdom laws or regulations, including those relating to animal health or importation"
Section 27 of the Road Traffic Act 1998: "A person who causes or permits a dog to be on a designated road without the dog being held on a lead is guilty of an offense".
Would Pet Plan pay in these circumstances? Or would my dog not be covered based on their exclusion clause?
Animal Friends clearly says they will not pay in these circumstances which is why I ask.
There are two distinct scenarios here. The first (your dog straying - escaping from your house/garden and then being in an accident) is quite clearly that. You would argue you have not been negligent if your dog has managed to escape from a usually secure area.
The second, "A person who causes or permits a dog to be on a designated road without the dog being held on a lead is guilty of an offense" would clearly not be covered, as the person has shown negligence by allowing the dog off the lead while on a designated road.
If your dog was in a field and off the lead, then ran into a road? Hmmm, did you commit an offense? did you cause the dog to be on a designated road? a grey area? Call Pet Plan and ask them, and get it in writing!!
Hope this helps.