Network Streaming Support Desk

Network Streaming Support Desk is simply head and shoulders over any alternative. having the appliance in-house gives us a lot of comfort.

I've used several Help Desk products, Network Streaming Support Desk being one of them. I was impressed overall with the product for a couple of reasons. The first being that it was able to deploy via a host, or by physically installing it. Second, it has a decent interface.

Recently however, there have been several products that have begun to replace Support Desk. Personally, I have begun to use LogMeIn.com's IT Reach. I recommend this for several reasons: No more problems with Dynamic IP Addresses, Absolutely NO firewall issues, Extremely secure via 256 bit SSL encryption in conjunction with Windows Authentication, as well as some great diagnostic tools. Basically it resolved most of the issues commonly found with support desk, and added a bunch of great utility programs.

The Bottom Line: There are better, cheaper products out there. If you have your heart set on Support Desk then go for it, but if you are searching the market for the best product, you might want to keep on looking and perhaps check out some competitors who I've listed below.

Network Streaming Support Desk software is quite simply amazing. The client download is a mere 272kb and even the most newbie of users are able to use the client.

Many support software packages rely on a connection INBOUND to the client, requiring the client to configure his/her firewall. Network streaming connections are outbound from the client! One port mapped to my technician's machine and that was all the configuration nessesary.

Instead of relying on lavasoftUSA to be online to solve spy-ware issues, I am able to have a copy of each utility on my own machine, and use the built in file-transfer option to deploy my utilities on the client's machine.