Swarovski

Purchase a swarovski rare ring for my girlfriend, she took very good care of it. Took it off to wash her hands and everything. Within 1 months the gold layer started to peel off and by 2 months that much had peeled off it looked terrible and she no longer wore it. I took it back to the shop for a replacement and they refused because it was a 'decorative ring' and wasn't covered for peeling.

Do not even deserve one star. After two weeks and only wearing my ring once or twice the plating as chipped off! Went in to my local store and they said they couldn’t refund me because they were just a franchise and Westfield’s White City could because they were the head office. Went into Westfield’s and they said that they couldn’t see anything and to wear it for a bit longer and damage it more and then bring it back in. She also gave me the customer relations contact details. Already unhappy I sent customer relations an email, they contacted the store and the store had no recollection of me coming in. Again frustrated so I called customer relations they saw pictures of my ring but said it was only ‘wear and tear’!!! After two weeks...The gentlemen I spoke to on the phone actually hung up on me and wouldn’t let me speak to a manager. Still nothing and they will not do anything about it. Even after being accused that i didn’t look after it or must have put cream on it, they are still satisfied with their own customer service. They also didn’t believe or understand anything I was saying and kept twisting it so they sounded correct. Certainly not the definition of good customer service. The customer service at Swarovski is shocking and will never buy anything from them again - it’s not worth it.

my wife has been a collector of swarovski for over 30 years and collect all the large animal pieces . her elephant that i paid 500 pounds for broke a tusk that just fell off and its made from frosted crystal we contacted swarovski to get repaired and was told that if we could not find our receipt they could not repair. then they said its a retired piece and would not have the tusk. so to all you collectors stop buying this rubbish or if you do buy it used on ebay and save 100s of pounds as if it breaks they will not fix it. if they dont repair after a said time that shoud be said or signed on day of purchase.

When you buy you are told that you can return items if you don't like them.

When you try its a completely different story.

Most unhelpful - will never shop there again.

I have bought my wife several items over the past 4 years all or the items have had to go back for repairs 2 items twice due to stones falling out, I have just been into the local store to pick up the repairs and they still want me to pay for an item that is still in the warranty date, Am now going to report them to the Trading Standards as I cannot get in touch with there own support team, The shop is less than helpful. I think my problem is only the tip of the very large iceberg. my opinion is that the repair department is a cashcow for Swarvorski

I bought my wife an eternity ring, all the stones have now fallen out and are lost. Not much eternity there!Would not buy from them again or recommend them to anyone else!

Was given a box set of a necklace and earrings as a gift. Only opened the box to see, but did not like them so actually did not even physically make any contact whatsoever with the either item. Tried to return and was told NO as there were earrings in there and for "hygiene" reasons they cannot be returned. Apparently only LOOKING at earrings is a contamination concern for Swarovski. Absolute and complete rip off. Will never purchase anything from them again. AVOID!

My parents bought me a 150 euro ring from Swarovski for my 20th birthday. I took care of it and followed the seller's instructions: take off before shower, don't apply cream while wearing it etc. However, a few months after wearing it, I noticed that some of the 'gems' had fallen out. Now, 5 months after its purchase, MOST of the gems have fallen out and this truly broke my heart. Such a lovely and expensive ring should last LONGER. This is a joke. I am never buying from Swarovski again...

I bought a necklace for my wifes 50th birthday,some of the stones fell out on the first time she wore it.Obviously I returned it to the store I bought it from, they couldnt have been more rude. They said my wifes perfume had reacted to the glue holding the stone and wanted £20 to send it off to see if it was covered for repair. What a load of junk.

I bought a pair of earings and a necklace as a present for my wife from paris duty free shop on airport. My wife did not like the earings and when I went to exchange/refund them I was denied any of it. the store that I bought it from clearly said that it was possible to refund/exchange within 30 days of purchase internationally. the GB customer service says that they don't comply to international rules and I would have to take it to the duty free store on paris airport that I bought it from. this is ridiculous. avoid avoid avoid