Car Giant - www.cargiant.co.uk

AVOID - after sales service is rubbish

Bough a car on 08/06 Saturday, straight after left car giant the car already showing problems.

The car making some weird noises, pulling to the right, start/stop function not working, vibrates over 40 mph and over heat.

Phone them on Monday 10/06 they said to take the car to kiwik fit which I did, but they were unable to fix, so phone car giant after sales back and they book me in for 25/06 more than 2 weeks later to confirm the car fault.

They said will be confirm next day 26/06, so I came to car giant on 26/06 and after 3 hours waiting they said that the car fault will be check next day….they have the car for more thank 24 hours and didn’t touch the car yet.

So I lost 2 days of work plus travel 2 days from Gatwick for nothing, wast of time…..so I suggest looking somewhere else.

The time I was waiting at car giant, saw so many peoples complaining about the car they have bought from car giant.

Best option avoid car giant and look somewhere else.

bought a car 14 months ago and the 3 years extra warranty was supposed to be peace of mind!!! my car broke down.. the air conditioning pump broke and i have to replace cost me £1200. i contact Cargiant and Spectrum and i believe at the time they will pay for the repair... no chance!! they refuse to pay a penny and try to make STUPID excuse!! was too much water in the pump and broke difficult when you leaving in Scotland to avoid the rain!!! idiots!!!anyway will stay away from Cargiant and Spectrum in the future..

They raised the price of a car by 500 pounds after I agreed to buy it, while I was waiting to sign the contract in the office. Only realised after they emailed me my copy of the contract. Sent them a photo of the listing price on their own website which I took a time stamped screen shot of after agreeing to buy the car. No compensation. Not even an apology. Refused to refund the deposit. No response a week later from their complaints team. Most dodgy sales practice I've ever come across.

Shocking from the start..

1. Said its for a business then when I'm due to collect it ends up being a personal sale.

2. MIS SOLD supagaurd was told it covers stone chips which it did not.

3. Injector issue with in a couple of weeks of having the car on my way to the airport.

4. Knocking noise from the front.

5. A few weeks later injector issue again vehicle had covered less that 15,000 miles and injectors are supposed to last 100,000-150,000 miles

6. They are refusing to give me information about returning my vehicle. They have lied to me and even though I stayed polite and requested to make a complaint they cut the call off 3 times refusing to allow me to speak to the person dealing with this.

7. I've requested transcripts of all the calls which they haven't provided.

8. One advisor said he was going to speak to the manager and put me on hold for a long period of time when he came back he initially pretended he had new information. Then a few minutes in he admitted he hadn't spoke to the manager dealing with it but just his colleague so I asked why he lied about speaking to the manager he just cut the call off.

9. Found out repairs done on car by car giant but not told this at point of sale only found out afterwards.

10. Car broke down on the way to the airport they offered to pay for taxi to the airport when this happened, but made it ridiculously difficult to get the money back from them and they tried refusing saying they didn't agree to it. I said I've got emails proving you offered this and eventually after a battle got the refund.

So poor communication, mis sold additional products, dodgy car, dodgy repair work carried out, refusal to refund when had the vehicle approximately 2 months broke down twice with injector issues and a knocking noise from the front which can't be investigated until injectors are sorted but I'm requested a refund. Which they are making very difficult and refusing to talk to me. Leaving me with a vehicle that would cost me over £23,000 unuseable.

Absolutely disgusting customer service

Everything is a battle and vehicle is dodgy.

This is my experience with Car Giant

I will not be buying another car from this company.

Atrocious service, misleading adverts, broken vehicle.

I booked in a set time for a test drive. When I arrived the guy behind the desk was extremely rude and informed me that I was only allowed a 2 minute test drive. Gave me the keys and said someone would meet me at the car to take me on the prearranged test drive. After waiting almost 30 minutes for someone to meet me at the vehicle, I went back to the office to be told that no one was going to meet me at the vehicle and that I had to join the back of the queue for test drives, which was a 45 minute wait. When it was eventually my turn for the supposed pre booked test drive, the guy struggled to get the vehicle out of its bay. I thought he was a bad driver. Little did I know that the vehicle had MAJOR MECHANICAL ISSUES. The four wheel drive systems didn’t work as the transfer box was broken. When I got it into 2wd I was only able to drive it 5meters before the clutch completely went. They then started pressing to find out if I wanted to buy the vehicle. Why would I buy a vehicle that needed 1000’s spent on it in parts. 

If you are prepared to participate in a lengthy court battle? Then Car Giant is the car dealership for you!

OVERVIEW:

I purchased a used Peugeot RCZ Red Carbon motor vehicle from Car Giant for the sum of £12,476.92 (including fees) on 6 January 2018 with a mileage reading of 32,828.

Between 11 February 2018 and 21 June 2018 the vehicle was diagnosed as having no less than four faults. The dealer repaired the first three faults (via a third party) but was unable to repair the forth fault. These four faults being;

a. fault 1 – high pressure fuel pump failure

b. fault 2 – clutch and dual mass flywheel failure

c. fault 3 – ventilation system failure

d. fault 4 – unidentifiable clunking noise

Because the Dealer was unable to repair the existing fault (forth fault) I rejected the vehicle under The Consumer Rights Act 2015. At the time of my rejection the vehicle had a mileage reading of 49,416 and a market value of £10,500.00. (Final Right to Reject - Second tier remedy; after the first 28 days, but within the first six months of ownership).

The Dealer had offered to repay £8,155.00 based on a deduction of use at 25 pence per mile. I contended that such a deduction was excessive and would result in a significant financial loss to me because the amount offered is much less than the market value of the vehicle being £10,500.00 at the time of rejection and as such Car Giant’s offer does not constitute as remedy for breach of contract.

NOTE: There is no set principle that defines the amount of monies a dealer can deduct for ‘fair use’ but it must be reasonable.

I and the Dealer then participated in an ADR (Alternative Dispute Resolution) Service. This ADR service did not alter the dealer’s offer, nor did I find it helpful and to be honest I found it a complete waste of time; thus I would not recommend it.

Having exhausted all avenues in trying to resolve my dispute with Car Giant, I decided the only option left was to initiate court action against them. My claim was heard on 8 September 2020 before District Judge McCormack at Willesden County court. I the Claimant represented myself, and the Defendant’s representative was an employee, they did not have a Solicitor present.

The Judge agreed that 25ppm was excessive and awarded me the market value of the motor vehicle based on its current mileage. I was also awarded my personal losses, plus costs, traveling expenses and my attendance allowance. Despite my request, I was not awarded interest, due to the fact that up until the hearing I still had use of the car.

It is also worth noting that the Dealer tried to argue that their offer to deduct 25ppm was far less than the 45ppm HMRC mileage rate. The Judge responded by informing Car Giant that the HMRC rate was made up of a collection of elements that were non comparable, thus he rejected their argument.

Good luck if you’re planning on buying your next car from these hounds!

We bought a car from Car Giant a month ago and we were sold a totally faulty car. The very day we drove away it started signalling a fault with the TPS, after several phone calls to them they agreed it had to be taken into a garage to get fixed when garages refused they then agreed to take it in themselves and fix it. In return, they gave us a disgusting and old car as a courtesy car. A week later, after our car was fixed the battery failed and the signal came up we were halfway on the motorway when we decided to turn the car back round only to have the car totally break down on a busy roundabout before we got home. We were waiting for a recovery vehicle for about 2 hours with children in the car in this humid heat and trying to stop traffic as well as being heavily pregnant. When the fault was taken to them once again their only reply was that we organise a recovery vehicle so the car can be taken to a garage to run a diagnostics. Absolutely atrocious! The car is has gone through diagnostics and there seems one too many faults now. My advice would be never buy from this place your better off going elsewhere or private as this company will take ages to reply and mechanics don't even want to take on any works that include their name. We were refused by 3 garages when they heard car giant would be sorting it out as payments are never made. They are quick to sell you whatever rubbish they have and that too at such an extortionate price compared to elsewhere and once you've purchased a car you are stuck in the game. Refund doesn't even seem to be an option they'll try to make you do all the running and wait - an answer from them takes too long. I personally have had enough and definitely won't be recommending them. We still don't know what will happen with the faulty car we purchased we are awaiting a reply that seems to be taking forever but regardless just save yourself and go elsewhere. The customer service is extremely poor especially the after sales team they all say different things on the phone and don't note it down on the system so the next person you speak to hasn't a clue what's happened and what they've agreed to.

Cargiant please avoid this useless company. After spending 14 thousand on a car with multiple problems, Car giant did nothing to help resolve these issues, even though we spent a extra 1000 pounds on warranty.

All the garages we saw told us that the car was sold to us with these problems but still car giant did nothing but make excuses. Hopefully this post will help others stop making the same mistake we made of going to car giant.

I have bought a car from them and it has several issues. They didn't offer any support in investigating the issues, days after buying the vehicle. They don't check the cars at all and you can end up buying an expensive car which needs a lot of repairs which are discovered days after buying. They don't offer help and if they change parts for you, be careful!! They have changed the brake discs for me and after 2 months they were gone. Now they refuse to send me proof that what they have replaced with was actually new. Such a hussle and back and forth at the garage to pay for all the repairs for things that you discover yourself shortly after buying. Nobody is informing you if the car has issues!!

Worst experience ever!

My husband just bought a commercial vehicle from them(a van) on Sunday . We also pay the VAT for the car as they said it has to be paid by costumer. We got approved for financing and we were happy with that. On the way home ,the car started to show on board few issues ,like “check injection and turbo boost sensor “

I called Cargiant 2nd day to tell them I would like to return the car as I was not expecting the car to have any issues being 2 years old. They told me I’m not entitled to bring the car back if they don’t get a report from a service that the car has obviously an issue. So I booked in for a service for same day but they said after that that needs to be seen by a diesel specialist. I called back cargiant to tell them I’m unable to find any spaces available for service until end of March and my 14 days to return the car will be gone by then. So they booked me for a service for Wednesday and I got there ,they confirmed the fault and send the report to cargiant . I called cargiant again to ask when to bring the car back and get my refund which was around £4000 and they said that a manager has to verify and approve the rejection of the car and they will get back to me. It’s Friday and no phone call from them. I just called now and they told me I’m not entitled to reject the car and can’t have a full refund . Basically they are forcing me to pay for a faulty car and they don’t care about customer rights that I have 14 days to bring it back and it’s not because I don’t like the car but because it’s faulty and I really don’t want it when they say they will fix it because I don’t know how the car will be in 2 months time and what else will show me as errors.This is just disgusting customer service I have received and I will escalate this further as they basically force me to get the car no matter what. The 14 days customers rights to cancel are just ***** and do not believe them.