Argos

The worst most uncomfortable sofa. Ruins every night. Recently purchased for over 500 pounds. Unfortunately I was not in for delivery and the person that was did not test it! Just threw away the packaging so now I'm stuck with it.

Really depressing.

Never trust argos furniture.... 25 years since I last bought from them! I learnt this 25 years ago. So frustrating that I've had to relearn it as now I also have to live with it

It all seems so convenient: order on line and it's delivered to my local Sainsbury's. But a desk lamp that I'd ordered suddenly stopped working, and I needed to return it. Of course it's not possible to arrange this via e-mail or an on-line form -- that would be too convenient. Instead I have to 'phone (and not Freephone, either). After the usual automated maze, including the giving of information that will be asked for again, I finally get through to a person. I explain, and there's no problem -- I simply have to take the item to an Argos shop. No, I can't post it to Argos. No, I can't return it to the Sainsbury's where I collected it. No, I can't post it to the nearest Argos shop. I have to take it in person, ten miles (ignoring traffic problems, especially in the town) to Witney.

So, leaving aside the rigmarole on the 'phone, in order to return a defective item I have to drive more than twenty miles at my own expense and in my own time, and pay for parking in Witney, despite the existence of the Post Office and a local Sainsbury's.

I'll not be using Argos again.

Argos invite to write reviews but appear to REJECT most negative ones - not to be trusted. The end result of course is generally positive reviews with the odd negative one.

Bought the habitat Brooklyn single bed and it’s rubbish didn’t even last 2 years and the frame is broken. The bed it’s self wasn’t great either not comfortable and squeaks loads. All Argos will do is send spare parts out which is basically the whole bed base. I asked for someone to come out to fix it as this is an option as it’s still under warranty and they said it’s not possible and it’s not a manufacturer issue I’d love to know what it as the whole frame broke on one side of the bed

No delivery, no communication.

On the 17th November I placed an order online, for the item to be collected on the 21st November.

The 21st came and went and still no communication from Argos. My order never arrived at the store and it was left to me to ask for a refund.

No communication at all from Argos. In the end I ordered the same product from Cu#rys and collected it the next day. I should have gone there in the first place I suppose.

This shop was used to good quality and if the product broke or was low quality you could return it with no issue. Now the quality of their products is very low. Children bike (purchased in December 2021 for Christmas gift) is literally falling apart, all pieces are wobbly, steering wheel is unstable, little pieces falling off and Argos wont accept return. Their supplier shifts blames on customer (they say the boke is well worn...3 weeks after purchase... what 2,5 year old can wear off bike after 3 weeks???). It wasn't cheap either, over 100 pounds. Very poor quality service, awful product quality, AVOID, AVOID, AVOID!!

Purchased a set of 3 electronic timers - ordered online, collected in store.

One of the three didn't work.

Rather than agreeing a partial refund for the one that didn't work, online customer 'service' insisted that I could only get a refund at the store - at great personal inconvenience - 7-mile round trip, time, diesel etc.

Craziness - added emissions, waste of time, leaves a bad feeling.

Argos Customer Service - unable to use common sense!

I purchase a mobile phone from Argos, it was faulty. I rang their customer helpline and had a very unsatisfactory phone call with a gentleman. He told me to take the email order to the store. I explained that was not possible as the email would be accessible through the phone, which was faulty. He simply repeated the response approximately 15 times. I repeatedly told him I would be unable to do that and eventually he told me to take it to store with the order number, however, he then told me they "might tor might not take it back". The conversation was very disappointing and did not provide a clear answer.

I rang again and spoke to somebody different who was very helpful, he gave me the number for Nokia, the product manufacturer, and explained the process, whereby, they would repair replace or authorise a refund - problem sorted.

The difficulty I have with this is that some while ago I purchased a different item, a duvet storage bag, and found upon opening the packet that the zip was broken. I duly returned it for a refund - I chose a refund as at that point as the faulty zip had raised quality concerns. I explained to the lady who served me that it was found to be broken "at point of opening" her response was "yeah, right, I bet it was". I was refunded but promised myself that I would not shop at Argos again - a promise I should have recalled prior to ordering the phone.

The bottom line is that I am sufficiently unhappy with the customer service that Argos that I will not shop there again, and I will not forget this time. The keystone of service from anyone we buy from, as consumers, is customer service and poor customer service is the greatest deterrent to a consumer. On that basis, and given my poor experiences I would not recommend this company.

Alerted them to a faulty, and potentially dangerous deep fat fryer which overheated after half an hour and cracked my work surface. They collected faulty item but now say there will be no investigation as they have "lost it". Brilliant way of dealing with customer complaints.

Ordered online and went to pick up at the Cheadle store. the member of staff was aggressive, unfriendly, and unhelpful and had everyone shouting their personal details from at least 12 feet. I don't use Argos much as most stores are bad but I had no choice this time but this is the worst Argos store I have ever been in