George at Asda

After my communication with Monzo, I confirmed that on 27/11/2024 at 19.45.20 you took the amount of 53.5 pounds from my account. My order never entered your system, the money was never returned and from what I can see this has happened to many people

Your customer service representative claimed that this amount was never paid, despite the fact that I informed her that I have already checked with my bank and that I have the bank statement

As you can see, given that this has happened to many of your clients, the case is a multi-participant crime and a huge profit for those involved.

Please:

a) check your transactions for the date and time I gave you

b) keep the recording of our conversation on 12/12/2024 at 10:58 a.m. because you will be asked by the court

I will expect my refund within the next 24 hours. After that I will file a police report.

Ordered a dehumidifier, a few weeks ago.

The order info said it would be delivered in three days.

Waited in.

Tracking info gave nothing other than "out for delivery"

Didn't arrive.

Chased it via customer services phone as the website "help" and order tracking are useless.

Still didn't arrive.

Still "out for delivery"

Chased again by phone.

In the end they had to find out from their back office and would be in touch.

Someone saying they were "George" called randomly out of the blue from India asking for my bank account number!

I refused and called ASDA/George. Said it was them who called asking for my bank details and apologised.

They said they could not send me the product so would process the refund.

Agreed.

They then sent the paperwork and had deducted the delivery charges from the refund!

The refund is also still not in my account.

Order form Asda/George, lose money, don't get what you want and waste five hours from your life.

I ordered an item after waiting for so long for the right size to arrive . When the size came , I ordered it along with two other small items. When the package arrived only the small items were there and that major item of my interest was missing . Called ASDA George many times . That absurd music keeps going on . Was on the line for more than half an hour. Made several calls but nobody answered. That’s a shame !

Such a giant and doing this to their customers . Never gonna order again from George ASDA .

Ordered a birthday gift for delivery on 29th August. On the morning it is due, they email saying it won't arrive on time and will take upto 3 days. It's now the 31st August and I have missed the birthday and there is no update at all about my order with no way to contact customer services. Very poor.

I have shopped at George for about 30 years rarely buying from anywhere else, since 2021 the clothing on sale has no choice whatsoever for the slightly older woman. Why are they no longer able to do both? I have now swapped to TU clothing as I find they still provide for the smart casual look.

Went today to my local Asda George store bought a fabulous winter coat . Fits o perfectly and I love it. Great length and a nice big hood great deep pockets on front. Easy zipper love this coat.

More than worth the money lovely color too. In fact George clothing has great jumpers dresses, trousers, nightwear etc. Well worth a look good prices as well. Not cheap rubbish clothing , really quality and very well made.

Am glad i went in store as i was not sure of the sizing as am a 12 but I bought the medium to give me a bit of space when wearing .

Great elastic sleeves at bottom so no rain etc running down your arm. Cannot say enough great things about this coat.

For 40 pounds its a steal. You will not be disappointed with this coat. It’s very true to size so if your a small 10/12 or 12 medium will be perfect if your larger 14/16 you will need the large .

ordered 2 roasting trays as the size given on the website was perfect. When they arrived they were far bigger. I informed customer services and 14 emails later trying to get them to understand. They are now sending me 2 more of the same ones? Why?. I have requested a complaint opened 4 times and still not acknowledged.

Dangerous disney mickey mouse tug toy…

Recently purchased black Disney mickey mouse tug pet toy. You get what you pay for this dog toy looks a bargain sturdy rope and super cute if Disney fan, until your pup chews it's ears apart too find covered in plastic cellophane!!!! Very alarming customer services refused too investigate as I did not have product label/packaging or reciept. Something I did not think I would need to keep given the toy looked good on outside. I left a review on product to have it removed, three times have reworded it keeping too the facts and giving my opinion on the good and bad about product and every time it does not get authorised. Clearly are not concerned that their product is faulty and don't want people to stop purchasing or warn people who have purchased that if they have a pup who chews don't give them this toy or could choke on plastic. Other people I know checked there dogs toy to find exactly the same inside but asda Clearly happy with having a dangerous product. The fact it is clear they don't care and reviews are always good on products as they ban any negative reviews. I posted on social media and got message with a u turn to take item in store so can investigate but given they keep removing my review on the product I doubt very much this will be investigated, trading standards on other hand were very interested. If you purchased this for your pet bin it. Shame on asda appalling!!!

Before the takeover used Asda george religiously. Always being spoilt for choice ..Now women of a certain age are being ostracised ! ..Disney emblems mini dresses & In the style of, seem to now be the norm ..Disappointed to say the least..

George have some fantastic clothes which wear really well and are great quality. I bought a winter coat a few years ago which is still my absolute favourite and which still looks like new today. The prices are brilliant for the style and quality.I've just bought two dresses in the sale which are less than half price and are very stylish.