Dollond & Aitchison - www.danda.co.uk

I have been a customer with D&A for 12 years at MK store but the last 2 years have found the customer service lacking. I went into the MK store Midsummer Arcade after my glasses arm broke and have no second pair or contacts. I was quite upset that I needed a quick solution to get something sorted as I need my glasses to drive. The lady at the front desk firstly had no smile so explained my dilema but said that there was nothing they could do and if I needed to be seen it would take a week to get an appointment for cintact lenses. The lady was very un helpful, could not offere and alternate and I left really upset. I went into the Boots D&A and explained my situation the lady was smiling and said she could do a temporary fix. 1o minutes later my glasses had a new arm as they had a spare. THis is what I call FANTASTic CUSTOMER SERVICE.

Purchased a ‘trial’ pair of vary focal glasses at a cost of £380, however after a few weeks use it was apparent they did not help improve my vision and in fact caused me headaches during and after use. I took the glasses back for a refund as they were not suitable for use, but Dolland & Atkinson Clevedon would not refund the money spent. After seeking a refund from the Clevedon branch I contact Boots as they are the parent company. Whilst they were sympathetic, they could not action a refund as Dolland & Aitchison Clevedon is a franchise business. Twice, Boots promised they would ask the manager of Dolland & Aitchison Clevedon to contact me. These calls never arrived. I feel Dolland & Aitchison were misleading in their ‘trial’ sell and they failed to deliver anything more than unsuitable gasses and poor customer service. Sadly I could not recommend.

Excellent service by staff after the first pair of spectacles I chose proved to be uncomfortable and ill fitting.

I was made to feel this was not a problem, extra time and patience was taken

in finding a pair more suitable.

I am very pleased with the service I received at Wigmore Street.

My eye test also was excellent with time and care taken.

I converted to D&A after feeling that SpecSavers was more like a cattle market than an opticians. A friend recommended them and I haven't looked back since. You get a personal approach instead of being pushed through as a number. The staff at D&A have always been so friendly and more than happy to help. After a year of trying various contact lenses and struggling to find anything comfy, once I'd changed to D&A the optician suggested two weekly lenses and I have been using them since (two years now). They are so comfy and less expensive than the ones I was sold by SpecSavers. I would never return to SpecSavers and definitely recommend D&A.

this lady optician is prescribing all her clients some glasses even if they do not need it, i experience it twice and many of people i know are in the same situation, i noticed it when she wants me to have glasses and i did not feel the need for it and for my children too, so i went to another optitian and the second one told me i and my children do not need any glasses!

I booked in for an eye test and contact lens check at the Kensington branch and was told the contact lens check would be £50. After checking a few other places on Kensington high street, I realised D&A were £15 more expensive than any of the others so I phoned them back to cancel the appointment. I was told that they were happy to price match the cost of the checkup so I decided to the appointment. You're asked to wear your contact lenses for the checkup which you need to take out during the examination. I was then offered another pair of two week disposables to replace the ones I came with. I was then charged £15 for two lenses!!! So no plans to ever purchase contact lenses from them in the future, what a rip-off!!

I have never had to wear glasses before, and was shocked to be told I needed varifocals. No alternative was offered. It was a very hard sale even though I said I wanted to wait for my husband to be there to help choose! I ended up getting sucked in and spent £354! I was in total shock. The fitting was poor, and nothing was explained to me. I will not be going back.I would have liked time spent talking about my lifestyle, and a proper explanation as to what was wrong with my eyes. I'd like to understand my prescription and how the glasses work. None of this was done. Plus they charged a £10 form filling fee as I had a form from work which I will not get refunded, so beware!

Dolland and Aitchison offer a very professional service to their customers. The two opthalamologists whom I saw were excellent.

Whilst I appreciate that the technology involved in the manufacture and the production of contact lenses is involved, as a customer paying £360 a year I would like them to provide the perfect vision that I receive from my glasses. These also provide integral sunglasses, and all for a fraction of the cost of contacts.

Sue Eccles

I used D&A in Swindon town centre. The first time, it was fine; Expensive and uncompetitive, but fine. On by second and third visits it was absolutely disgusting. They'd taken on a new optician. The first time I saw him, he made 'cheeky' comments - the kind that are fine between friends, but totally out-of-order to a stranger. The final time, he was half an hour late for my appointment - and then allowed someone to jump in front of me, on the basis that she'd only be in for a five minutes - making me even later! I was on my lunch-break from work and was on a tight schedule. It turns out I had the first appointment after his lunch break; To start with he insincerely apologised for being late, but later admitted that he was just being lazy. Absolutely rubbish. I won't ever be returning to a 'traditional' high street optician. I'll be using supermarkets for my main glasses and will consider getting prescription sunglasses from one of the online mega-cheap places.

I had my eyetest at the Plymouth shop,Cornwall Street, the man who tested my eyes was excellent, he was called Wilson and the lady who helped me choose my glasses - Sue Taper- was also excellent. I will certainly tell

my friends and family of the excellent service I received at this branch.