The Digital Camera Company

Been waiting over a month for my order. Money was taken from my account 2 days after I ordered it, after 2 weeks and no lens in sight I emailed to find out where my order was. I was told it had been lost by the courier but a replacement would be sent. 1 week later I had no lens or confirmation that it had been sent, a further email got the reply "will be dispatched in the next 24 hours..." Again, no confirmation email. After contacting them again I was told 'It doesn't appear to have been sent..." (NO SH*T???). Was then told the dispatch department would contact me directly... nope. A phone call and I was told the same again... STILL WAITING!!! I have no idea if or when I will get my order. Awful customer service, they do not seem to care about lost or delayed items. Camerabox and Digital Camera.com should be avoided at all costs. Very poor service.

I ordered a Sony camera in febuary half my order was sent complained and was told had I read the terms and conditions by a very rude member of there staff after over ten phone calls 5 emails I got my other half of my camera 8 weeks later this company are a load of s--t do not order any thing from them . I hope they go BUST you can not take hard earned money from customers and treat them this way

Ordered the Canon EOS 600D plus extra batteries and a card, plus a canon zoom and a tokina wide zoom.

Some of my order arrived on around 10th March 2011 (its now April 26th) , the Tokina lens never arrived. Camerabox are treating me like dirt, they can't be bothered to keep me informed, I am at a loss as they have my money and act like i am wasting there time when I call, I am really unhappy being treated like this

Ordered the Canon EOS 550D twin lens package. Recieved the camera and 18-55mm lens in 6 days. 55-250 lens, still waiting for, despite several calls and being told it was being despatched, but was'nt, several emails to say it should have been despatched but was'nt, and looking into reasons why, LIVE STOCK STILL SHOWING QUANTITIES IN STOCK, SO SELLING TO NEW CUSTOMERS AND NOT ONES WHO HAVE ALREADY PAID. Extremely BAD customer service, absolutly no way I would recommend or use again. If only I had read Camerabox reviews before placing an order.

I ordered and paid for a cannon sx30 on the 6/4/11 and it has still not arrived by 14/4/11. I was told it had been dispatched on the 8th however city link have only contacted me today, 14th to say I may get it tomorrow ?. I have sent a number of emails and contacted the company by phone who do not seem to know where my camera is or when it should arrive. I would'nt buy again from camerabox.

Service very poor.

When I ordered the camera just before 06.00pm,it was packaged and shipped from Camerabox,next day followed up by email to say it was despatched.I had chosen the free delivery service.Once the carrier picked up the parcel a working day later I got word of delivery date from City Link with a number if I needed to track it,not required in this case, followed up with e'mail from Camerabox confirming that date.The camera arrived on the third working day as promised within your 2-4 working day delivery.Thanks for your prompt service,would use again.

Re Nikon camera with twin lenses bundle. -- Frightening! Got replies to email and phone when ordering and paying. After that,silence on phone. Never picked up or answered. Got through to on-line manager on email. 2 answers to about 5 emails. Despite repeated requests he could not tell me who the delivery agent was. I didn't find this out until City Link contacted me.Order made on Thursday 31/03/2011. Delivery was due by Thursday 07/04. Arrived 11/04. It wasn't the delay that worried me( you could have said 2 weeks delivery time and that would have been o.k.),but the fact that no-one would answer me.Didn't do my blood pressure any good!

I got as far as asking the credit card co. for a form to claim my money back. Look at the reviews on this site and others. Aren't you all worried about your jobs? There is no after payment customer service. Bernard Hughes.

oh dear me

i only wish i had read the reviews before i had placed an order

2-4 days delivery, in realitiy a week before it was dispatched and then another 3 days for citylink

price cheapest, product no problem

phone line pathetic,

sorry but i would rather pay an extra £10 to another company than have this silly hassle over delivery.

if i owned the company some butts would get kicked!

This company is a joke . Do not be tempted to buy anything from them

The fawlty towers of the camera world the only problem is they are not funny

Two and a half weeks ago I ordered a lens from Digital-cameras.com (or Camerabox) and received an email to confirm it had been dispatched.

After 2 weeks of silence and no camera, I tried to get hold of camerabox.com by ringing them up, had to wait nearly 10 minutes. Eventually I got through to them this week for them to tell me that, to their surprise, the camera had been lost in transit and they weren't sure when they'd next get it back in stock. To top it all off, the person I spoke to on the phone offered no apologies and seemed not to care that the camera had been ordered so long ago and they made no effort in letting me know that my purchase had been delayed. After 2 more phone calls (10 minutes waiting time), Camera arrived after 4 weeks Avoid.