Vue

Vue would not be my first choice of cinema as it is just a chain seemingly run by people for whom it is just a job. The foyer at the local one is rather like a school tuck shop and the Islington one has converted to reclining seats which adds another £5 to the cost. The seats are pretty much a gimmick and certainly not comfortable. I only go to Vue as I get free tickets from the bank. Yes, that still gives me the right to have my say as somebody somewhere is paying and I am moaning on their behalf. Would rather go to one of the independents for a more convivial affair if what I want to see is screening there.

If I could give 0 I would. Been to 15 rated films and as a 46 yr old, was asked for all parties to show id, was refused entry and the manager wouldn't let me finish a sentence and did so with a smarky grin. I asked for her name and she said she wouldn't give so I can't complain about her. No wonder the cinema business is in bad shape. I don't normally carry my passport to films. The small print says we may ask for id and have never been approached in the past for 12, 15 or 18 films before, but said that's her discretion. Poor service, staff were scared to give out the managers name when getting a refund. Said she should give you it if directly asked, so Vue you will not get another pound of my money to stay afloat.

Let us into screen late due to cleaning, missed 5-10mins of film. Poor numbering of seat rows made it impossible to find correct seats in the now dark cinema - disrupted viewing for another 5 mins from mobile phone lights etc.

Touchscreen food ordering gave no warning booking ref needed at collection. Staff attitude (including manager rude and ridiculous) - missed another 5-10 mins of film.

Online complaint response was 'should have spoken to the manager during visit) - we did, a very immature teenager.

Company clearly has no interest in customer services.

why do we have to que for tickets behind people buying buckets full of junk food.

This should be on a separate counter.Some people already have their tickets!

This company has the worst customer service ever,I had a gift card with £50 on it,was aware that I would not use within the 12 month period so took it into the gunwharf cinema and asked to check the balance this is meant to reset for a further 12 months,as this is nearing I decided to take the kids on the last day of the summer holidays,get there to be told that it's expired !! Challenge this with the store manager who tells me best to call customer service,what a joke that was they have no concept of customer service at all,there answer to everything is that's the terms and conditions !! What a joke ,daylight robbery...I asked them if they would consider doing something as a gesture of goodwill and to keep good customer relations !!, still computer says no !! Bearing in mind they have had the £50 so wasn't like I was expecting something for nothing...contacted ceo office and even they don't care !!! Absolutely shocking will never ever use this awful company again and will make sure I tell everyone about how appalling they are... Can you believe the best of it is,there were 10 people in the cinema so how hard would it have been to let us in free and say that's £25 of the £50. !!! Rather have empty seats than offer good customer service !!! Again bearing in mind they've had the £50 !!, they should be ashamed !!!!

On Saturday we went to the Plymouth vue cinema and tried to work out what films to see. There was nobody at the ticket desk (I think you have to queue up on the sweet counter) so I wondered around looking for a flyer or anything to decide which film to watch.I couldn't find any so we ended up watching Patriot's day.We booked through the machine and went to the drinks counter.Very pleasant staff,Very expensive food.

On Sunday we went back to the cinema to watch Star Wars (Ticket counter still not open).

My overall opinion is that the vue is very clean,understaffed and expensive.unfortunately it is the only cinema around

ticket booking system useless, every time we try to book tickets it asks you to reset password and then says it has failed to go through. but when u check it again the seats you have booked are gone. Last time we tried to book again they charged us twice for the same seats. wont be using vue cinema again

Your vue cinemas are rip off for money. Its double the price in tickets and stuff to eat than the Odean Cinemas. Its day light robbery. Its dirty. Im shocked that there is no consumer watchdog to watch over exorbitant prices that are charged by vue cinemas!!!

Really bad experiences that last few times I've been to various Vue cinemas. Always expensive, always poor service from staff. Last time they were projecting the wrong movie for first 10 mins!

I had a issue with the date of the booking

within a 5 minute call they refunded the cost so I can rebook a later date.

very impressed

thanks vue.