34SP.com - www.34sp.com

I am disgusted with the treatment I’ve recently experienced from 34SP regarding the renewal of my domain hosting.

I have had my package with them for a few years now and after recently paying online for my annual renewal, their system didn’t automatically reactivate my product, even though I received a confirmation email saying the renewal had been successful. So when I noticed it was not working I tried a few days later to complete the transaction again, which this time was was successful. Unfortunately the payment was still taken for the first unsuccessful attempt, and when I informed them of the situation and requested return of the first payment, I received the following message:

“Apologies but it looks like we won't be able to refund that payment due to it being a domain renewal. If you need anything else do let us know though the domain should be back up and running now.“

So just to warn anyone who is thinking of using this company, they’re obviously happy to take duplicate payments, and are not willing to refund them, even though they are at fault!

I have never heard such blatant nonsense or farcical excuses from a so-called reputable supplier, when they were clearly paid twice for the same item.

Save yourself the grief, and use an honest supplier!

unreliable 3 plus site outages and support very poor

i have been with 34sp.com a number of months now in that time in the time my website has gone down on at least 4 occasion due to there internal issues. Support is only office hours so you are totally stuffed if your site goes down outside those hours. Even during office hours you are sometimes waiting a whole day for someone to get back to you and then in my experience it is only to ask a stupid question.

overall not a brill experience currently on the hunt for a better service.

just a bit of an update I've now been with out a proper working service for 11 days and I am just going round in circles 34sp.com have advised me that there is nothing wrong with my site even though google has closed all of my ads saying my site is unreachable and every website checker ie pingdom and status cake etc said my site was down 34sp.com told me it is probably them and nothing to do with us.

Finally the person I dealt with finds the issue after I had to pay for a developer to look at my site who told me what I have been telling 34sp.com for over a week now.

Hi ,

I do apologise for the history of problems here, looking through it seems you'd had a similar 500 error with another plugin. I'm afraid we appeared to be having some caching issues as the site was displaying fine for us. Upon visiting the site in a proxy we could see these and fix them.

If there are any remaining issues at all let me know and I will do what I can to help, if you're looking to register a complaint of any kind however I can also escalate your case to one of our directors for review. If you'd like me to do that feel free to address a message to them in a reply to this email and they will be able to review and get back in touch.

Let me know either way thanks.

WordPress Specialist

34SP.com

and if you are trying to raise a complaint over the phone forget it 35 mins on hold only to be cut off i have nothing else to say I am now looking to move my service away.

Useful

I moved my small business web hosting over to 34SP three months ago on the recommendation of a friend. There were a few teething problems on transfer (mainly due to previous set-up issues), so lots of additional contact with the 34SP team. I was assisted by a number of different people at different stages and every one was unfailingly knowledgeable, helpful and efficient – even following up to check on progress/success after they'd advised me on next steps. Occasional contacts since then have been similarly well dealt with. As well as this, their website is clear and intuitive to use, and their pricing seems more than fair. So in my experience 34SP provides a really excellent hosting service and I'd strongly recommend them.

I have been with 34sp for over 10 years, and their customer service and technical support have always been exceptionally good. I have just moved yet another client over to their servers following a terrible experience with another hosting provider. I recently moved lots of sites to the 34sp reseller service, and the tech support person assigned to the move was friendly, helpful, and kept in touch as he moved each site and tested it thoroughly. As you would expect with a server move there were a few problems here and there, and he went above and beyond to sort them out. Nothing was too much trouble. This company is how things should be run, and I have no hesitation at all in recommending them. Keep up the good work please, 34sp!

I have yet to experience a better technical support team. After a number of issues caused by myself and my lack of knowledge, the 34SP support team have always gone the extra mile to fix all issues and giving advice with an almost immediate response time. They had my site was up and running in just a few minutes after I had renamed a database directory! All this plus they are the most courteous and friendly team to talk to. They never made me feel like an idiot and always talked at a level I understood which had happened with previous hosting companies.

Very happy with hosting. I moved all my websites from US servers as they do have problems with co.uk domains. Great CS support, quick and friendly. I'm building another website and really appreciate a lot of help with WP set up in the background. Good value for money.

I've been with these guys at 34sp a good few years now & have never had a poor experience, I've gone on to set up a second & third site of my own using their hosting + set up 4 other sites for others using them, you honestly couldn't pay me to move my hosting.... ok maybe for 6 figures! ;-)

I've been with these guys at 34sp a good few years now & have never had a poor experience, I've gone on to set up a second & third site of my own using their hosting + set up 4 other sites for others using them, you honestly couldn't pay me to move my hosting.... ok maybe for 6 figures! ;-)

As an SEO company who manage a number of client sites we need to have zero downtime; of course this is not currently possible, so we need the next best thing.

On the very few occasions where a site was unavailable 34sp.com were resolving the issue before we called in to see what the problem was.

The support team members, are very customer focused and we always feel they are interested in helping. When a site is down the last thing you want is a grumpy techie, the 34sp.com team have a sense of humour and are always happy to explain what is wrong in simple terms.

An indication of a good employer is staff turnover, most of the team have been there since we first spoke to them.

I'm more than happy to leave a glowing review for 34SP. I've hosted a number of websites with you over the last ten years. Any time I reach out for help or advice, I get the sense that I am valued as a customer. That might seem odd to say but I find this a rarity in online business interactions. The staff are super friendly and respond quickly. In a recent communication, a member of staff followed up to make sure a problem was resolved. I train in the area of human business communication and wish that more businesses were like 34SP!

Aisling Nelson