Tesco Mobile - www.tesco.com/mobilenetwork

I cannot recommend this network as I get no coverage at work & limited coverage at home

When I put in my new Tesco Mobile SIM card, my carefully arranged home screens were dispensed with and filled with loads of Google and Facebook rubbish. They probably got paid enough by the Faceboogle to compensate for this 1 star review.

I bought a mobile phone at the Watford branch of Tesco, however the phone became faulty after about 5 months. I returned to the Watford branch to see if they could help, I found them extremely helpful, they carried out tests and proved the phone was faulty. They connected me with the Mobile phone Customer services and I and the sales assistant explained my problem. Again they were extremely helpful and they replaced my mobile phone without any charge. The service I got was excellent

Purchased a Rocket Pack in July. A couple of trips to Tesco to sort it all out, its a Sim card how hard should it be!! The tech guys were a bit hit and miss, one was able to get it going eventually. But on my third trip was told to ring customer support. Already done that - twice, suggest website did that and a credit check ( for a pay as you go phone? Really?) Then create an account which is done.....only now cant get into 'my account' as login identification is 'not recognised'. As an added bonus Tesco website also downloads a virus onto your computer....Thank goodness my antivirus isn't from Tesco!!

According to websites Tesco is allegedly a good brand, good coverage and value for money.

I'll be honest I went with this product because it offered everything I would use for a good price. I'm not sure what has gone wrong but I'm left feeling incredibly frustrated and let down.... I wonder if three is any good?

With a new Tesco Mobile Android in service I tried Customer Care on-line to try entering two Topup Vouchers. This attempt failed on-line and produced the result 'voucher invalid'; cost so far "20 + £15 unavailable and advice to telephone elsewhere.

Recourse to Customer Care by phone on 4455 resulted in a string of key-press choices none of which allowed success with the vouchers.

Last route was via Chat line on two successive days. The first contact allowed the use of one voucher but the second was left in limbo with the advice to get somene else to install it on another 'phone (!).

The second Chat contact produced the result that the other voucher had already been used. All this took my time for two days and it seemed that support personnel do have adequate resources to allow easy response to customer problems; to charge 20p/min to my PAYG account in these circumstances is an insult and not a 'customer service'.

NO I will not be recommending Tesco Mobile. To get even the answers I eventually received meant dark hints about 'writing to management' and asking more widely if Tesco is really interested in providing service after sales. Not surising that this question remsined unanswered.

I took out a pay monthly contract with Tescomobile in December last year. My wife had taken one three years previously.

In early December neither of us were able to use the telephone at home ( or in any area within a radius of about one mile from home) due to virtually zero mobile coverage.

We have spoken with Tesco on about 20 occasions and although they recognise the problem with a local transmitting mast, which they say is owned by O2, there has been no improvement in the nearly five months of our mobile usage.

Tesco appear not to be concerned that these customers are receiving no service coverage and they do not appear to be putting pressure on O2 to repair the problem.

As a respected Company, Tesco should be treating their customers with greater clarity about what service they can provide and to point out the limitations of their service prior to selling their products.

This provider is to be avoided with regard to mobile phone contracts.

All the SIM only packs show top up amounts of £5+, this does not seem to be the case however and the amounts are £10+. I am sure there will be a way to top up £5 but who knows how that is.

You should not advertise something that isn't as easy as the other top up methods.

Been a customer for a long time and suddenly told I've gone £30 over despite having a buffer!

Absolutely no help or explanation, awful customer service and will be going elsewhere

I changed my contract to Tesco from EE. I can not begin to explain how much better life is ! When I was with EE my contract was £39pm, but everything was so expensive there were extra charges for everything & my bill was never less than £79. I could never get to the bottom of why as the staff were so unhelpful & had even made me cry.

I changed to Tesco sim only at £12.50pm & had a buffer of £5. Recently I increased my buffer as was using it up, I thought I was just using internet more, but was using that up to. So I rang Tesco explaining , the guy In spoke to was so helpful & instead of just increasing as some companies would explained it wasn't actually anything I was doing but I was receiving premium rate texts. He told me the number to ring for further help, which I did & they added a premium rate bar to block these texts. So I did not have to play out more & both people I spoke to today were polite, helpful & respectful.

Whenever I have wanted advice/help everyone does their best. The service is fantastic. I would recommend Tesco mobile to anyone.

I have a three month old phone that refuses to ring. Told to send it off when I receive envelope. No sign of envelope being sent yet and one hour after calling Teso's helpline (joke) I can talk to a manager in 24 to 48hrs. Nothing like Tesco making a mountain out of a molehill, couldn't collect bag from their phone shop and their whole set up is a mess of their own making. I now want my money back and wish to leave this awful mistake called Tesco behind me.