Claires Accessories

Worst Customer service I have ever experienced. Tried to access their online club to claim the first of my free "earrings for a year" and cannot get in with the details I supplied in store. I have have emailed them requesting they contact me and supplied email and telephone details. No response whatsoever. Don't waste your time trying to phone them. On hold for 18 and a half minutes and then call is automatically terminated. That's 54 minutes of my life I won't get back. Going to go back to the store and if not resolved I will contact Trading Standards as I feel that Claire's are acting in a wrong manner.

Orders do not arrive don’t answer the phone don’t reply to emails take your money

• When first starting management treated me with respect and kindness like you’d expect.

•after passing key holder test and being on my own line trading manager turned into more of a strict person you work with than friends which I thought, making mates with the newer members that are training up and not helping the current supervisor (me) in anyway

•expecting me to do service and tasking and meet targets when your on your own / lone trading practically impossible because you can’t be in two places at once

•blamed for every little mistake that happens and guilted into working when sick because manager can’t have a break.

Having to work 5 days in a row because manager injured herself with promise of cover but not until 5 days later.

•piercing poor unconsenting children

It’s a nightmare honestly and you shouldn’t do it

Went today after I had booked an appointment for my wee boy to get his ear peirced.

When I asked for the price as I had heard another customer discussing how expensive it was I was told £60 reluctantly as my wee boy had fat ear lobes !!!

Needless to say I did not stay and canceled our appointment there and then no apology , no customer service and the rudest two girls ever.

Went over to superdrug who were extremely helpful and although they did not have an appointment went over everything with us and we are booked in for Tuesday at a fraction of the cost for the same earring

Don't go head to superdrug instead.

We were absoltely over the moon with the party my daughter had in your store. The games were fantastic! The children were able to have their face done up with fesival glitter, hair spray and make-up as well as having their nails done. It was amazing value for money and the children all got a voucher to spend in store following the party. The shop was shut to the public which made it even more special for my daughter and her friends. The staff were fantastic and we couldn't have asked for a better party for her!

I went into the Croydon branch (27/12/2022) to be left waiting by the two white staff members as they were busy ‘gossiping’ together , after 10 mins I asked for assistance to be given the most disgusting looks and then the manager with pink hair served a white lady before me even though I said I was next. When I asked for a piercing for my daughter they both followed each other still talking to the piercing place. No eye contact, awful customer service and racist! Will only go back when they are gone! Cancel Croydon branch!!!

NOT PROFESSIONAL IN PIERCING EARS. Please do not let your children be subjected to the unhygienic, unenthusiastic and lack of knowledge team. They claim they have experience via training but we ourselves went to different stores and was given conflicting aftercare advice they actually said the other store had a reputation of having issues and people returning. Honestly your children are precious and if you was thinking like us your child will receive a nice experience to make the ear piercing as nice as it could be, you will thank me for just taking your child to a jeweller where you will receive the correct job, good earrings and proper aftercare advice. They have lots of bad press as a brand just do a simple Google. Do not let another child end up in hospital because of marketing tactics that lure them in.

I am extremely disappointed by the nose studs that I bought. I expected them to be good quality for the price but the moment I put the stud in my nose the gem fell out! Out of the whole packet only one was suitable to wear. She is extremely overpriced and the staff are extremely rude. I haven’t just had one experience with rude staff but every time I enter the store. I strongly suggest that no one shops from here at all.

I have a very close relative who works in Tunbridge Wells Claires. And from the phone conversations I have overheard are disgusting. The two young lady's who currently work there were hanging up on this poor girl and they were very much what I would consider "bitchy" and the level of favouritism is very very unprofessional. Ganging up on someone regardless of any personal faults is considered bullying and this needs to be stopped. There is no reason to be soo nasty to another member of staff especially when the customer is close by. There is nothing nice about the atmosphere in this shop. It is money grabbing and very much ignored when it comes to bullying venerable staff members who are clearing not have an easy time. Being shaley due to all staff members ganging up on her is totally wrong and immoral . This is disgusting...

Placed an order mid November for Xmas presants didnt receive so after 3 weeks I contacted to find out what was going on someone told me there was an error and that my order had a technical issue so they told me they had to recorder my order and i would receive my order in the next couple of days. Chased again and they told me the order hasn't been reordered. This was for Christmas presents for my child and her cousins absolutely disgusted with there customer services.

Wouldn't recommend and now I have to let down 3 children. No apologies or anything appalling