Nouvelair

Absolutely horrendous airline. Do not fly with this airline, will do everything to avoid flying their customers.

The Head of the Department at Lyon Airport, a woman called Reem (wearing a white jumper with the word Sunday on it) is very rude, unprofessional and it seemed that she actually wanted us to be stuck and not be able to get on our flight. She refused to give us her name but we heard her colleagues calling her.

We had spoken to the Tunisian embassy before booking our flights and they had confirmed that my husband didn’t need a visa to fly to Tunisia and that he would get a visa on arrival as an Indian citizen. We showed them our hotel booking and return flights and every possible website that would state exactly that but Reem, would not accept it and say that she spoke to “someone” on the phone who said that he needs a visa before the flight. We asked her who she had spoken to but she wouldn’t tell us, we asked her if we could speak to her contact and explain the situation and she abruptly said no! Who knows to what random person she had spoken or maybe she just made it up!

It’s unbelievable that an airline would treat their paying customers that way, we were with a baby and two small children. We then finally could reach someone on the phone at the airport from Tunis who wanted to speak to Reem and confirm that we could fly but she had just disappeared!

Obviously, we will sue this airline for making us miss our flight and our holiday but for sure we will never, ever book again with them! Avoid at all cost!

At the check-in, Tunisian 'friends', of which a police officer, were given clear preferential treatment. Not only by ignoring the official queue and pushing Tunisians forward, but also by accepting excess baggage without charging. In addition very large suitcases were allowed into the cabin.

Similarly like on the way TO Tunisia, the same happened on the flight back home: endless fights to get the overweight luggage pushed into the overhead bins. In fact, the crew even 'ordered' some foreign visitors (tourists) to take their coats and smaller baggage away from the bin above their seat, and put it at the back of the cabin. Only to make it 'easier' for their friends' to store the oversized bag.

A filthy aircraft, arrogant and rude cabin crew, minuscule plastic cups with water.

Unfortunately there was no alternative flight on this sector.

TO BE AVOIDED AT ALL COSTS!

terrible company and customer service

Flew with this company to enfida on the 25/09/14 and was a bit concerned after reading the reviews. However, we didn't have a problem with them. The flight was on time, good leg room, food and drink cheap, plane clean & staff very happy and friendly. Would definately fly with them again and would recommend to friends and family to use them.

Travelled in July and was worried after reading unpleasant reviews. Plane was clean and staff were pleasant. Already booked for next July and chose Nouvelair flight. Onboard prices were very reasonable.

When I found out we was flying with nouvelair I hit the reviews as I'd never even heard of them ! After reading tonns of negative reviews I was dreading the flight !

Well I can honestly I was very impressed ! The staff was very friendly , as we was bordingy daughter ( we is scared of flying ) waved at the piolet and he called her into the cockpit and talked to her , then called her back in half way into flight and let her have a pic taken sat in his chair which she thought was amazing !! The plane itself was very clean and was tonns of leg room as the magazine holders was in head rests which is a brill idea ! Both flights set off early and arrived early !

I honestly don't know where all the bad reviews come from !

Friendly staff, decent meal with rice and meat. Plenty of free drinks served also.

plane was a little old without televisions tho.

Weve just returned from our holiday and was booked through Thomson who changed our flight airline to nouvelair..i read through reviews before i went and can see what everyone was saying. we was delayed on the way out there but when we finally got to board you would hope to find a friendly smile from the staff but instead this is a non smiling airline and extremely rude. even when i tried to smile at them ask a question they just look at you like your non existent. the plane its self was dirty and needs updating the arm rest in front of us fell off halfway through the flight and the air-conditioning compartment above the people in front of us was hanging down and broken. safety checks are done but over very quickly. we had very bad turbulence there and back which ive never experienced and as well as my self everyone was finding it a little frighting the staff or captain never reassured you that everything was ok. even flying through this airline was not my choice i would never use them again i felt no safety on that plane.

My daughter and I flew to Tunisia in September with this airline. I must say I was dreading it due to reading reviews, however we were pleasantly surprised. The cabin crew were friendly and welcoming, a bit more legroom would have been better admittedly. The best surprise though was the price of the drinks on board - £2 for a double (miniature) instead of £4 on Thomson/First Choice/Monarch.

All in all it was not a bad experience and would not worry one bit to fly with them again.

Nouvelair is probably one of the most curious companies I have ever flown with. This is a non smiling company- rude staff from beginning to end.

Flight was CPH-DJE, flight was on time.

Had a row 1 aisle seat- which was a bad bad seat. Staff kept bumping into my seat during the flight. Asking them to try to avoid only made matters worse. Prepaid meals were inedible, one staff snnezed into the food when serving- yikes.

Plane was not cleaned and seats had a lack of comfort, seatbelts or was not able to get into an upright position. Captain had his in-laws onboard which resulted in a constant invite to come smoke in the cockpit with him.

Asking to buy a modelplane on the onboard shop i was told that they had no one left- well it was right infront of me as I pointed out.

This company is a laugh- and I would never fly with them even if I got my flight for free. What a lovely first impression you get of the country when you start out with Nouvelair- ...