Westjet

My WestJet flight was cancelled and was given terrible options all of which was a cost to me including adding 7 hours to my flight arriving well after midnight. After refusing to accept those options we were given 2 seats at different ends of the plane. I was constantly reminded that I had an economy ticket which was in itself degrading and apparently of no importance to them.

I will NOT FLY WITH THEM AGAIN. There are better options

This was our first trip to Canada, to attend our friend's wedding. We had no preconceptions of WestJet prior to travelling but have been flying a lot between the UK and the US and the UK and Mexico so no strangers to transatlantic flights. We were supposed to arrive in Toronto in the late afternoon, in plenty of time to have dinner with our friends (who live an hour away from Toronto) before the wedding. We went to bed on the Thursday night, fairly early as we were meant to get up early on the Friday. When we woke up on the Friday we found 3 emails saying that our flight was delayed by 4 hours. We got to Gatwick and a lovely member of ground staff gave us food vouchers and explained that we may be entitled to compensation as our flight had been delayed by so many hours.There were quite a few things we did not expect about the flight. 1) We did not expect to have no in-flight entertainment (the only way was to either download the app and watch films on phone or tablet or pay $10 each for a tablet). 2) We did not expect to have to pay for food, only the pretzels and cookies are free and when they give you a drink they don't even give you the whole can.

We arrived in Toronto so late that we barely managed to see our friends beforee going to bed as we had a long day ahead the following day.

On the return journey to London, again, we were delayed by 2 hours as we were already on the plane. One of the air hostesses had the cheek to tell my husband to remove his hat and earphones presumably because he wouldn't hear the safety briefing. Given that we were stuck on the tarmac and he just wanted to sleep in the meantime, that was a bit rich.

By contrast, a guy seated in a seat near us was an off duty crew member and they couldn't have been nicer to him. They told him to just holler if he wanted more food or drink. He was carrying 4 pieces of hand luggage while they asked customers to check their hand luggage in the cargo!

All in all a very bad experience that we hope never to repeat.

I emailed them to complain and their answer was that it was all out of their control, both times they blamed medical emergencies. They also blamed the poor weather in Canada and said that, basically, that's what customers bought travel insurance for, brcause as far as they are concerned, they are blameless. Absolute joke!

We flew with WestJet from San Jose to Toronto on September 8th. We were supposed to land at 8:30pm to catch our connecting flight to Montreal at 10pm.

Unfortunately the flight from San Jose was delayed. We were stuck on the aircraft from 2 hours and half and no snacks nor refreshments were offered to us.

We landed in Toronto at 10:30pm and missed our connecting flight. They rebooked us to the 6:30am flight on the next day. We learned in the morning that this flight got also cancelled and we took off at 7:45am after a 3 hours night sleep. We basically lost a day and still had to pay for the night on Montreal. They didn't offer any compensation whatsoever.

We also discovered the day after that the Westin they booked for us charged us 114.11 USD. The hotel fee was eventually put back to the card but I find it unacceptable that the hotel charged our card in the first place. They gave us vouchers for dinner and breakfast. The vouchers however were way too cheap. What can 30 CAD for two people get you as the Westin?? The breakfast voucher was anyway pretty much useless as we had to checkout at 4 to take our (cancelled) 6:30am flight before breakfast is served.

Reaching WestJest customer service is impossible. They don't reply to email, they only have a Facebook bot that is way too dumb to be of any use. Will definitely never fly WestJest again.

On 1 October 2017, my husband and I flew from Calgary to Los Angeles. We were shocked to see that both sides of our luggage handles were damaged but unable to stop for reporting as we had to follow the tour guide. We started the land tour from there till we left Los Angeles on 9 October 2017.

I sent an email to Westjet but was denied for the claim. The staff replied that I should report the damage at the airport or to write in within 7 days. At that time I was still travelling via tour and there was no phone and internet available.

We left for Singapore after the tour in Canada and Eastern USA for 3 weeks and were very exhausted. We experienced jetlag too. After that, we went back to work. There was no understanding and sympathy at all!

Disappointed Travellers from Singapore

Connecting in Toronto Airport from Delta but could not find the next flight which was on WESTJET not DELTA (codeshare) Walking with a cane had to walk "MILES" to another terminal to find the gate at the longest point.

Flight was 5 hrs with no in-flight entertainment or meal service. Never again would fly them again. In Vancouver the luggage took over 1hr. to arrive and it was damaged. Nothing they could do since we were NOT spending at least week in VANCOUVER>

So I bought a priority ticket, that is west jest's version of first class, the ticket kiosk doesn't print priority on your ticket. You have to go and track someone down, they have to look around for a big red stamp, then stamp your boarding pass. What is the purpose of the kiosk? We actually have computers tha will print whatever you type into them, maybe you could actually find a programmer who could print that on the boarding pass. What a waste of everyone's time! Ridiciolus, I believe Bosnian Airlines can probably print you a correct boarding pass!

Get on the plane. "This is a new plane, there is no wifi". Really, on a new plane? Did you get a computer to run the plane, maybe order one with wifi next time.

Budget airline, not really, budget services at a high price. Like going back it time. I expected we would all have to stick our feet through the floor and run like the Flintstones to take off.

It seems the Canadians have a very positive opinion of this airline. I personally thought Westjet was very poor value money. When booking, we were not aware there was no meal, no entertainment and no checked baggage options. We could have gotten cheaper flights that included all of those . Of course, everything is available for a fee. But they do not accept cash. Only credit cards. And being a Canadian company, anything but a Canadian credit card will incur an exchange rate charge. The flight out was an hour late taking off because they couldn't figure out what to do with all the cabin bags. Each passenger is allowed two pieces of carry on luggage and to avoid the checked baggage charge, many of them had pushed the boundaries of 'cabin bag size'. It didn't occur to anyone that with the flight full, they would inevitably run out of storage space. I definitely would not recommend this airline and wont be flying with them again. A huge disappointment.

My wife and I have just flown to Winnipeg with you and have just returned home after a three weeks stay. Both journeys were excellent.

All the crew were helpful and polite and we are hoping that you will continue flying from London Gatwick to Winnipeg.

The plane was on time for both journeys and we will be definitely use your airline in future

On the way to Cancun we had a passenger behind us who was placed in Plus section free of charge as the flight was oversold. This passenger was kicking us in the backs and swearing for four hours. WestJet flight attendants did not do anything.

Flight back was delayed.

Despite we paid for Plus package no priority check-in (as in the agreement) was provided in Montreal or Cancun.

Food was not fresh with bad smell. Looked dangerous and we did not eat. When we pointed to it to flight attendant she just took it from us with no explanations or replacement.

TV did not work on either flights.

We were waiting for luggage for more than an hour.

WestJet is in partnership with BDTravel company that hides the fact that they do not provide any travel services and in fact a re-seller. As a result, we experiences extremely bad service and money loss.

WestJet guaranteed to protect us in this case but did nothing.

We are filing complaint to BBB.

Recent trip to Halifax from Edmonton, paid the 25.00 for luggage, bought the Plus seating, Trip there, watched TV, had stopover in Toronto. Trip back through Calgary, NO TV, wanted to charge for internet if you had the AP, I am 74 years old, 5hr flight took forever without entertainment.