Iberia Airlines

Have you seen this? An Iberia Airlines Customer Care Service employee, in all seriousness, insistently asks me to send a photo of my credit card on both sides to pay for something. After I refuse, he hangs up and stops answering questions. There was also a request to "find relatives or friends in England or Europe" so I could buy a seat with extra legroom because my country - Kazakhstan - is "not supported by our system". What is wrong with my country?

Their website took money from my voucher, issued me a ticket that ended up being invalid. Multiple calls (like 25+) with no resolution. Said a supervisor would call me in two hours. 11 days later still no call. Said I would have a refund voucher by noon (4 hours after finally getting to talk to someone with some sense). But again LIES! Cannot never get past a rep after repeated requests to speak to a manager. Anyone starting a class action suit-let me know!

I had the misfortune of purchasing airline tickets on Iberia for myself and my family earlier in 2018 for a flight from Miami to Spain. I made an additional mistake of purchasing the tickets thru Travelocity. Other than for information purposes only, it makes no sense to purchase airline tickets or hotel reservations thru Travelocity instead of going directly to the airline or hotel. Many airlines or hotels will not deal with you directly if you book with Travelocity. So if you have a problem with your itinerary, it becomes a circus act trying to coordinate between both the airlines and the booking site. Well, I needed emergency medical treatment for one month which started the week before my flight on Iberia for July 27th.

I contacted Iberia and Travelocity to allow me to use my tickets at a later date without having to pay a penalty fee. I had paid good money for these tickets, and was not asking for anything more than what I had paid for. After several months of back and forth, their answer was no! A week ago I called Iberia Airlines directly and asked to speak to a supervisor: the supervisor's response was that she did not want to speak with me. I asked for her name and to speak to another supervisor, but I was refused. I was not being rude. I don't think this would have happened with an American airline company. It seems to me that I will only use American airline companies in the future, to avoid this indirect discrimination from foreign airlines such as Iberia. I will also avoid booking flights on sites such as Travelocity.

This company is dishonest !! Just take a look at their Facebook page with hundreds of people complaining from all over the world.

They are the best at ignoring our several refund claims. It is impossible to receive proper information. After a month of waiting, they are still trying to contact the "refund department" to check the status of my claim. Obviously the "refund department" is a secret thing that cannot be reached under any mean. This company ignores not only their customers but also the aviation laws.

Our flight with Iberia was horrendous. We had a 5 hours delay without any explanation nor apologises. During the 5 hours, no food/water was given, as the law request. The vegetarian meal I had ordered was non-existent, they gave me banana instead (for a 10hour flight). The staff was extremely rude throwing biscuits at our faces and making racist comments. When we finally arrived to our destination, our 4 bags were lost. it was extremely difficult to contact their customer service to know where our bags were. It took them a week to find them, even though they had tags with our name and address.

DO NOT USE IBERIA!

We flew from Madrid to JFK on 5/28/17. Upon claiming our suitcase at JFK we found that a wheel at the bottom of the case was completely collapsed into the case. We took the suitcase to Iberia's claim desk where the clerk on duty had no idea how to enter a claim, could not give us a claim number, could not take a picture of the damage and handed us a useless piece of paper that said we were at claims with "The entire side of case is smashed and wheel is broken" printed on it. The form did not have a claim number as he did not know how to enter a claim.

We filed a claim with Iberia including the printed report that we were given, a copy of the purchase slip for the suitcase and the receipt.

Iberia has repeatedly asked for more information and refused to honor the claim.

We have a useless suitcase with no restitution because their agent was not able to provide us with a claim number.

Not our fault. We will never fly Iberia again.

My family and I flew Iberia from LAX to Barcelona for a summer trip. We had round trip tickets and the flight to Barcelona was okay. They gave us one complementary meal which was mediocre at best. It was the trip back that was from hell. First of all, the flight crew was rude and unhelpful. This time we had no complimentary drinks or food (which makes no sense as we did the first part of the trip), everything had to be purchased for the 12 hour flight and their method to do so via your phone/screen was not working. The air crew would basically sprint down our isle barely serving anyone, and we'd need to shout after them for a cup of water as they'd run down the isle. We also had a Spanish family sitting behind us with two 6-7 years olds who were shouting virtually non-stop throughout the entire flight. The crew didn't even attempt to help in any way. If you want a job where you don't do anything and are rude to customers and provide terrible service, Iberia airlines is it.

It was by far the worst flight I have ever taken, Iberia is an embarrassment of an airline and my experience with them vs something like British airways or American airlines was night and day. Stay away from this airline at all costs, it is not worth the few dollars saved.

I requested to change the date of my flight because my nearly 90 year old mother was hospitalised in a city where we have no family. I live over 4000 miles away and the doctors encouraged me to postpone my departure. Iberia's response to my request to waive the change fee given the circumstances? A flat no. The cost to change my ticket? Over $2,000! Needless to say, there is absolutely no way I will ever purchase another ticket from this compassionless airline.

Let me start by saying the flight attendants were all great. But it ends there. From the moment I booked my tickets I had a bad feeling. I booked a flight from Miami to Milan with a one hour layover in Madrid and I was assured that was more then enough time. I was told the connecting flight was In the same terminal and it would be no problem with short layover. He was wrong. I ran from one end of Madrid to the other with two babies, 3 carry on bags and a stroller. I had to go through security and immigration for a layover. I was given a big orange express pass that everyone just laughed at when I showed it to them. And then of course my bags didn't make it to Milan. But as soon as I left the Milan airport I received a message that they located my bags in Madrid and they would be on the next flight to Milan. It's now day 4 of my dream vacation which has turned out to be a nightmare because I just spend all my time trying to find diapers and essentials that are hard to come by in a small town in Italy. They have given my bag to a delivery company who apparently forgot how to deliver. They are holding my bags hostage for reasons that I can't understand. Nobody will take any accountability. So I guess they take pride inland enjoy torturing their customers and lying to them at any given moment. Thank you so much.

Flew from Miami to Barcelona via Madrid on April 21. Checkin at Miami very friendly and efficient as was the boarding process and the flight crew. Food is similar to other airlines as is the comfort (or lack of) in economy. The plane was new (Airbus 330-300). We left 5 minutes early and arrived 40 minutes early to Madrid. Connection to Barcelona very smooth and easy. Another new plane (Airbus 321) and good boarding and friendly service. Our bags were at the carousel in record time. I find most foreign airlines (including Iberia) to provide much better service than airlines from the States.

As a leader of a ski group, I have organized many trip for 12 to 120 members each year and never had the problems I had with Iberia for our winter 2016 ski trip to Spain. We had several name changes and two were done within our contract at no charge. All others were over $200 per. Not terrible, but it’s what consumers now expect for the 25 seconds involved for that activity. Iberia also handcuffed all of their employees from changes or any minor modifications, such as paying for leg room seats, once the "Group" designation was on the ticket. Any such request was directed to the travel agent where it would take two days for a reply since all responses came from London HQ.

Our outgoing trip coincided with an epic East Coast snow storm and we were told that any changes would only be honored if we had our 50 members on site at the airport and we were available even if the flights were cancelled. How preposterous is that message in light of the 150 miles the bus would have to travel to get to the airport where we would have had to wait for at our own expense. The airport was subsequently shut down and our flights were cancelled and we had to wait for two day to leave.

The final straw was on our return on 2 Feb when we had one member who joined the trip late and we were trying to get her on our flights. There were many seats available on the first intraSpain flight and dozens on our international flight to JFK. For 35 years, situations like this were accommodated by the agent checking us in at no charge for the benefit of both the traveler and the airline who now had an empty seat on the next flight which might be sold for a higher price. The response by Iberia was that they could move our member to the earlier flights but it would cost $1,500 to do so. Our member could not afford to do this so she waited for three hours for the next flight.

We will NEVER use Iberia again and we will make a very concerted effort to have all clubs in our ski council and our large circle of ski club friends understand that this is NOT a GROUP FRIENDLY AIRLINE and will make sure they know what we experienced.