Aer Lingus

The overall quality for the price was good the international flight had good food and surprisingly good entertainment, but where we ran into some major problems was when it came to luggage and flight times. Both flights were quite late by about an hour (SEA to DUB and DUB to Spain) While this is rather common for a cheap airline it is nonetheless annoying, and probably something to be expected from Aer Lingus in the future.

The biggest issue and really the reason I even chose to write this review is that they lost our luggage. The only reason we took this flight and the connecting one was because it was exclusively through Aer Lingus and we figured that with a SIX HOUR layover in Dublin they would have time to move our bags from one plane to the other. This was too much to ask, however, and despite being told they would transfer the bags they did not. (I am speaking for me and my friend)

Once in Spain we learned that another passenger that flew from the UK and then connected to barcelona from Dublin had the exact same issue, however his story was even stupider since he actually happened to see that his luggage had been unloaded and placed in the caracel in the Dublin airport. Keep in mind this was just by chance, he grabbed his bag and told the staff that Air Lingus was supposed to have taken care of this and should have put it on the Barcelona bound plane. Despite him correcting this mistake and giving them another chance to fix it, THEY STILL FORGOT HIS BAGGAGE in Dublin. That is pure incompetence.

So now me and my friend are in Barcelona for a two month long study abroad, havent heard anything from Aer Lingus and have literally one change of clothes and nothing else. Maybe other peoples' experiences are better than ours, but this airline although has some promise of being sub-par, is simply not worth the risk. Spend the extra money, I know I will next time.

Side note: legroom was pretty good and me and my friend are both 6' 4''

Where do I begin. So bad. Payed extra to have two separate seats with leg room did not get. we were stuck in the middle. Payed extra for upgrade meal. Did not get. What I did get was my wine knocked all over me by one of the staff which was not replaced. No customer service. On the way back no upgrade meal and a rude staff member who just wasn't interested. Flight was delayed but staff were frazzled rude to other passengers and one was even swearing on the phone to somebody as he was so overwhelmed. There were so many things that happened I have not time to list them all but definitely don't use this incompetent company.

Flown out of Cork twice , both times technical problems with the plane. These flights are through Stobart transport. Do they know how to service planes or do they think that they're still servicing trucks. This airline is ruining my life. No info, they don't give a damn.

Flew Aer Lingus in September 2017. First time was also my last. When leaving Budapest for Dublin the boarding pfocess was horrible. Boarding started 20 minutes early, which initially I thought was a good sign. Far from it. First we were sitting on the bus for more than 15 minutes, before ever leaving the gate area. Upon boarding being completed (about ten minutes prior due scheduled depaarture time), the captain informed us that the takeoff window was 35 minutes away and we would sit on the tarmac for another twentyfive minutes before starting the engines... Why board early if your window is that far out. After landing in Dublin we again sat for almost twenty minutes before the doors were opened for deplaning. After getting on our connecting flight, which happened to be a 10+ hour intercontinental longhaul flight we were informed that beer and wine was available for purchase. This is crazy as all longhaul flights these days have free beverages. On top of that, after purchasing a beer, I found the beer was not cold at all. I mentioned it to the flight attendant and her answer was: "Sorry we don't have ice to cool it down". What airline does not have ice to keep drinks cold??? To me this is unacceptable and does not show any kind of customer service. Needless to say I will never again fly Aer Lingus and will not ever recommend this excuse of an airline to anyone

i love aer lingus flown with them for 30 plus years i was hospitalized few years ago and i could not fly i had booked my flight with them so i was very pleased that aer lingus refunded me my ticket and i was able to fly later on. they also are the friendliest and try hard to please. food is also better than other international flights. so overall i give 4 stars thanks aer lingus keep up the good work!

Aer lingus customer service is terrible. Having had an elderly relative delayed for over 30 hours they refuse to follow the European law which states that the customer should get compensation and really want her to go away and get lost, disgraceful

I was told by Aer Lingus they gave a 10 percent discount on bereavement travel

My mom passed in Dublin I live in Ohio

I did what I was asked submitted my travel details plus a copy of the death certificate

Within 10 days after my return

They got back to me and my two daughters plus a sister in Oregon saying because we had to use another airline to pick up the their

flight they would not give us the discount

Since Aer Lingus does not fly out of my state or Oregon we had to travel to Chicago to get on the Arr Lingus Flights!

Very disappointed in you Aer Lingus

Just last Christmas my wife and I took a flight with Aer lingus to Canada. DO NOT FLY LONG HAUL with these people. It was absolutely terrible. Not only did they take our cabin baggage off us as it was .9kg over weight (who weighs cabin baggage on long haul flights!?) but my seat was broken. I sat at an angle for the whole flight 7 hr flight. If you enjoyed school dinners then you’ll love the food and the entertainment system continually crashed and had different programs to my wife. The selection of films was so old the “new releases” section should have had a 1999 prefix.

On the way back we ran into weather trouble and their partner airline (United) ditched us in Minneapolis with no hotel, onward flight of means of contacting any representatives from either airline. After having to pay for our own very expensive flights home we contacted Aerlingus to complain and seek compensation. You CANNOT contact their customer complaints. Everything is via email, which is all purely auto responses.

Having finally found an email address (not the customer services one), they replied and flippantly told me to contact United Airlines as they were responsible for us on the flight. Even though I booked the tickets with Aerlingus they have done the sum total of nothing to help us get our money back and made getting an answer from customer services near impossible! 5 months later I have still not received a reply to my initial complaint to them. Thanks Aerlingus you are certainly on my no fly list!

Flew from Shannon to jfk with three young kids. Asked for milk for 15 month old when she was due to nap and rude flight attendant said no . Milk is for passengers she told me!! Long story short I was upset baby was upset and all passengers around me upset as baby cried for majority of flight. She did reluctantly give me some milk and filled the rest of the bottle with water. Baby would not touch it and this rude staff member had the cheek to ask me what more did I want as she gave me extra water and pretzels. Don't fly air Lingus. My entire trip was ruined due to this experience I was actually afraid of this flight attendant as she was very angry and defensive .

Flight to Dublin was fine.,Flight back wasn't!!' Old plane, rough treatment. Moved GF from pre booked exit seat while I was in toilet. I was gone less than 5 mins. Customers service non existent both on and off aircraft. Had issues with lost luggage. Had to pay to get back. Held to ransom. On hold a loooong time.

Never again.