PC World www.pcworld.co.uk

Wasn't happy with the way they treat you. The products are genuine but not much help when you go to the shop

Wanted some advice on Netbooks as needed one for a course. The guy came over and told us he was too tired to tell us about the products. He was sweating profusely and looked hungover. We picked 2 netbooks and neither was in stock. He then informed us he 'could not be arsed' to go backwards and forwards and he would just check which one he could find in the stock room. Needless to say we left as didn't want to put him out of his way. Got excellent service and product in Tesco instead.

I recently purchased a lap top and on turning the machine on discovered the inbuilt mouse and keyboard did not work ,the following day I returned the lap top and it was confirmed to be a fault, however no new replacement was available for 5/10 days, as I was going away the main purpose of the purchace was to take the lap top with me, so it was suggested that the only available quick option was the display model which would require display software removed CLEANED and fully tested ,I was offered a generous discount of £20.00 after some bartering for what is in effect is a second hand appliance.I was told to expect a phone call as soon as the machine was ready ,as no phone call was recieved I called into the store to join the que of other dissatisfied customers, eventually I was handed a lap top that looked like it had just survived a dust storm covered in fingerprints ,no battery,no box ,no instructions ...after Calmly explaining my dissatisfaction at the offered lap top and refusing to accept it in this condition no further assistance was offered , at this point having now spent an hour in the store I demanded my money be returned and I would shop elsewhere .

In conclusion the service I recieved on a scale from 1- 10 would still stay in minus and I can Assure PC WORLD that any future requirements for personnel or business would not be at there stores

I live in hull where there are 6 pc world yet I had to travel to Doncaster to get a surface pro 4 and the sgear 2. But if that wasn't bad enough, when I got there they had just sold the last one apparently. Which is funny as the staff at hull rang them and said I was coming down. anyway I ended up getting it delivered. I paid online and paid extra for next day delivery. Only to receive an email at 8:58 saying if I dont ring them before 9:00, they would cancel my order. Well it was closer to to 10 when I noticed my email.so my order was cancelled. In the morning I rang them only to be old they was just checking I was using my own card. Well as you can imagine I wasn't happy. But once I confirmed everything I was told I would receive my order the next day. So its almost now a week before I got to look at my new smart watch and tablet. But it didn't end there. After spending hours trying to set up my smart watch to receive call and looking on the internet, k find out that my smart watch wasn't able to make phone calls, even though pc worlds website said it so now tomorrow I have to take that back. And that's not the only thing going back. My surface pro 4 is also going back. As the touch screen keeps freezing. First I thought it was crashing but I plugged in a mouse and it worked fine so it must have just been the touch screen. Ive spoke to them about it but they haven't got a clue. All I know is pc world has gone down hill. No wonder when I was in last week for oven 2 hours. I was the only customer.

Having sent my All-in-)ne PC for repair, together with the recovery disks, I received it back without the recovery disks.

I spoke to their 'customer service' several times & eventually got to speak to the Knowhow desk at my local PCWorld. They spoke to the repair dept & I was told the disks had been lost!! They promised that they would arrange for new disks to be sent. This did not happen and after another several times of trying to get my disks back, I eventually wrote to the customer service Director on 24 Nov 2015. I then wrote to the CEO,  to further my complaint on the 7th Dec., This elicited a response from their head office CS, someone called Yasser, who said that they could not get replacements & that I should buy a replacement & bill PCWorld. I was amazed that they expected me to purchase the disks myself!

I again wrote to the CEO on the 12th Dec., but have yet to have the courtesy of a reply.

After placing an online order for a desktop pc and monitor, pc world made sure I would never shop with them again. I paid extra for next day delivery and the order was delivered, well half of it, the monitor arrived but the PC tower was lost in transit and the Delivery service tried to get me to sign for a delivery label only. After days of phone calls to customer service at PC world they then informed me that their policy is that no refund or another PC tower would be sent to me until they find what happened to the one that was lost by the delivery company. A phone call the following day informed me that this investigation could take up to a week before another product would be sent out, I'm writing this review to warn any potential buyer from PC world, they are not a good choice and their customer service is awfull, shop elsewhere because if they loose your item before it's even been delivered you won't be getting another one sent to you for a long time.

Bought a Toshiba laptop sept 2014. By Nov 2014 it wouldn't work. Repaired under warranty by pc world - faulty hard drive. Asked for replacement, as 'not fit for purpose' when sold. Declined.

April 2015 broke again. Again replaced hard drive. Couldn't give a new laptop as that would be Toshiba's decision.

Stopped working again Oct 2015, just out of warrenty....apparently I now have to pay to determine the problem, and dependent on outcome, I may, may, get money off or repair.

PC Worlds customer service in store is unhelpful and uncaring. My laptop was only fit for purpose for 2 months and since then has not worked properly.

A replacement would surely be the most positive move to maintain my faith in them, and their customer care.

I will never recommend and will pass my story on whenever possible. For a massive conglomurate, there is no evidence that you put the customer first.

Today I received the worst costumer service I have ever had..... I went into PC world Hull store at 1030 this morning, I purchased a HP laptop, along with antivirus program. I paid to have PC world install this for me, was told to return to store around 130-2pm to pick up the laptop. When I returned it was not ready. I waited patiently for an hour, for it still not to be done! When I said I wanted a refund I was told I COULD have by two members of staff.... When my partner returned with card we purchased the laptop with, was then told no we could not have refund. One member of staff denied ever saying 'yes, okay' to me. I was made to leave store with the laptop, with the antivirus software NOT installed. I was spoken to in a manor nobody should be spoken to and treated with so much disrespect. I have to now finish installing the software myself, seek legal advice, and wait for complaints department to phone me back!

I will never again use PC world.

Thought I would take an early plunge into fully integrated home.

Purchased the starter kit from PC World Coventry.

The installation was not without problems and I had to hard boot 3 of the sensors.

The unique code to register is not where the instructions say it is.

Well in the end managed to connect and then add both my Sonos and Philips Hue systems.

Now find that the operating software is so full of bugs the supplied app keeps crashing.

Samsung help says that they are aware and they hope to fix but can't say when.

My advice is to stay clear of this until Samsung sort out the issues with the software and can give customer support.

Waste of time and money at this time.

PC World staff can offer no support.

PC not available locally, store said stock at store 30+ miles away. Came home & reserved yesterday. Confirmed order, no other contact (they had phone & email numbers) so we went out to collect....got there to find no stock available. Person said they had 2 in store, but both on display & cannot sell, no other stock. Spoke to manager who said this is a known failing with the reservation system & it happens frequently!

Wasted morning, wasted fuel, & pathetic customer service. Why would anyone trust a PC & software retailer who cannot even manage it's own stock control system? How simple does it need to be.....you have it on display & can't sell it, well hello, it's not available stock then is it??

Oh, and don't even try customer service...you can't get through even after 10 attempts.