La Senza - www.lasenza.co.uk

Walking into the stratford Westfield store, at first I was happy to be greeted by the door staff, only to then find that she had little or no knowledge of the stock. I asked for leather look lingerie and was told there was nothing at all in store that fit that description. On looking around, I found something that fit the look I was going for. I let her know for future reference that she could have pointed that item to me, correction she was not too pleased to take on. She proceeded to the till area to laugh and chat with her colleague, who also did nothing to help myself and the other members of the public now looking confused in the store. On two occasions i was asked for help and direction in the store, all the while the two ladies were still talking at the till area. Disgusted by this I went in search of the manager, only to find that the manger was also a very young woman who only made excuses for the incompetence of her staff. She did apologise and then offer amazing customer service, but her staff really let her and the la senza brand down.

I did find a bra I liked and decided to buy it only to be told that this particular bra did not fall under the 'bra' category so could not be part of the in-store promotion (£10 off any bra). However I have now searched for the same item online and found its £6 cheaper than what I paid. I decided to call the store only to again be met by a rude and aggressive member of staff who informed me it was now £5 cheaper than what I paid. Really not impressed with this store.

I usually shop in Ann Summers because they have a great range, the customer service is on point and there is always some kind of deal or promotion (which makes me spend more anyway). I will definitely be sticking to Ann Summers from here on out.

I placed my second order in two weeks as I love their body kiss bras. When the order arrived I discovered the nude bra was had dirty marks all over the sides including a pen like mark one one cup. I emailed to let la senza know that I would return it for exchange. I received no reply so sent it back and made sure to write on the note inside exactly why I was exchanging. A week later I then received a return confirmation! I have now been on hold to their contact line for 30 minutes and counting... I don't understand why the service is so poor!! I want my bra

Order missing an item. I sent two emails about it. Three weeks later no reply.

Used to be amazing before they got 'rescued' by another company. They are soo overpriced you used to be able to get 3 for 10 pound offers on Brazilian/French type knickers now they want 10 pound a pair. The new designs are hideous and the new shop layout is a joke. You have to rifle through drawers to find your size and there is no organisation, find a bra then travel to the drawers across the store to find it. Gutted as all my underwear is from la senza but not anymore will never spend a penny in there again

Absolutely disgusted by the level of customer service received when shopping online. I spent a fair whack of money only to find that they decided to credit me for an item I had returned before I'd even had the delivery. I questioned why this has happened as it was obviously not a stock issue - I could still go online and purchase that very item in the same size and colour I'd ordered.

I asked that they not cancel the item and send it me with the other goods; or, send an alternative, or send me a voucher code for free delivery so that I could order an alternative without incurring additional delivery charges.

Eventually someone cam eback to me and instructed me to order an alternative on a next day delivery service (that they would then refund me afterwards!) as the one I wanted was not in stock (still available to purchase online though). I assumed that there was an issue with the site and so placed an alternative order.

I then received three more emails telling me it was back in stock after-all so could I please go and order it.

Too later and I definitely could not be bothered to place another order, send back the other order etc. etc.

Explained I wasn't impressed only to be given a voucher code as a 'gesture of goodwill' that had to be used in the next two weeks (in a few days time, not right away) only on full price items and with a minimum spend attached. I'd already spent nearly 200 quid over three orders.

Responded that the voucher code was frankly an insult to be told tough luck basically.

The customer service experience has really let a great website down. I have an inbox and outbox full of emails to them trying to sort out my orders and chasing responses - a different person replies every time clearly with no idea what the last person has said. Nightmare.

Shopping online should not be this difficult.

I'm appauled at the level of service I have recieved using the website, tried to order 8 items in the sale and not only did the site crash when I entered my card details my order didnt get processed and they took the payment 3 times! so no christmas presents and have to wait up to 5 days for the money to be refunded!

Every year for Christmas presents, I find myself in the YORK branch and have always had brilliant service from the staff,(in fact i think there must be a standard interview, to only have the most pleasant and helpful.) I bought for family and friends and when i got to the till,i was asked if i would like these Gift Wrapping...yes please.so a BIG THANK YOU to the Manageress and Staff.

I bought some underwear for my wife, in the correct sizes, only to find that when my wife tried them on, they did not fid properly. So I accompanied my wife back to Bristol to pick out some new items, which she did. However, she found that the slippers were way too small and the bra cup once again di not fit properly. I have, today taken the items back to exchange them as they don't refund on sale items, only to find that I was out of my 28 day return policy, by 4 days.

The manageress said there was nothing they could do for me, they don't give out credit notes, so in essence goodbye!!

I WILL NEVER AGAIN SET FOOT IN THAT STORE!! BEWARE OF LA SENZA!!

La Senza was my favourite shop not only for underwear and nightwear for myself but also for birthday and Christmas gifts for friends and family.

However this is no longer the case after recently trying to purchase a number of items from the Swansea store for my daughter in laws birthday. I asked for the gift wrapping service at the checkout only to be told "we don't gift wrap sale items",at no point did the assistant look at me or try to help me so I left the shop not purchasing anything.Never may I add have I had this problem in the Bristol,Sheffield or Swindon stores.

I have emailed La Senza alerting them to the fact that they had lost a sale over £50.00 and how appalled I was at the sheer lack of basic customer service skills displayed to me that day. As the Head of Customer Service for a large British company which is over 100 years old I would be totally appalled if any of my customers were treated with the lack of care I was shown on that day.

Sorry La Senza you have lost a loyal customer not just because of how I was treated that day but because you clearly do not have any thought for your customers or you would have responded to my concerns. I work hard for my money and am careful where I spend it and it will no longer be with La Senza.

After struggling for months to find a shop selling bras in my size (I'm a 30f) a friend told me about La Senza. I ordered 4 bras and 3 thongs from La Senza's website. When my items arrived they were fantastic quality and my order arrived well before it was expected. Compared to other lingerie stores, La Senza has far better customer service and value for money. I'd reccommend them to anyone