Genes Reunited - www.genesreunited.co.uk

To anyone thinking of using this company. Please ensure your payments are correct.

They say they don't keep records of card numbers so if your card expires it still can be used. You must cancel with GRU and keep checking your emails (message box in GRU) for fourteen days notice. Also check your bank records/statements or put a block on GRU.

If you notice a payment go out you have cooling off period(think it is 7 days) even on auto-renew so attend to it promptly and they will give you a refund.

Thankfully I got refunded.

I joined this site recently because i thought the price seemed ok compared to others, but after i joined, i realised that you only get basic record searches and if you want more in depth searches, they have a list of other 'add ons' they then offer you for more money, which takes the price level quite high. The site is a bit complicated to use. The same day i joined I tried searching about 6/8 times and i could not find any of the records i wanted, yet i know for a fact that there is records available. After searching through the site it says that if you are not happy you can request a refund within 7 days of joining by 'emailing the address below' - but there is no 'email address below'. I emailed customer services the same night i joined, which was a Friday, I received an email back to say they will answer within 6 working days, i then received an email with an answer that had nothing to do with what i requested, I then sent another email to request refund only to be told that because i had accessed records i was not eligible for a refund, so now i have paid for a years subscription to a 'genealogy' site with rubbish records. I don't know why i picked these out of the different genealogy sites,but there you go - do more research before you join one.

I recently joined Genes Reunited and used the free trial, with my first payment being today (12th June) of £19.95. It says on my account on the Genes Reunited website that the amount to be taken is £19.95, however I had a text message from my bank telling me they had blocked my card as a payment of £79.95 had tried to go out of my bank. I called them to find that it was Genes Reunited, thankfully I only transfer money into that account when I need it so they were unable to take the payment, but some may not be so lucky and I have seen that it is impossible to get a refund from them. Avoid completely, there are much better genealogy websites out there.

I normally really do not like to give negative feedback but Genes Reunited have got me fuming! After 4 separate emails asking for a refund, I have been ignored.

I haven't used their site for years yet they take a yearly subscription out for £110 and yes that is my fault for not checking but considering I haven't looked at any documents, messaged anyone, or put any new information on my tree they think this is acceptable?

Every time they respond and ask me for my details to look into my account, they do not respond and there is no telephone number either to call them. Avoid at all costs.

Just paid for 50 credits - on trying to view newspapers that came up on my search word - they are all blank but uses up my credits. Very complicated site and difficult to be able to contact someone directly. Ended up deleting account after 10 minutes. Be careful to 'find' the page that you can select the 'off' button for renewal otherwise it automatically takes money from your card.

I subscribed to Genes Reunited to research my Irish ancestors only to discover after paying £20 for pay as you go that they do not cover Ireland but do not indicate that this rubbish site is UK centred. Maybe that they do not know that pre 1920 Ireland was part of the United Kingdom or is that expecting too much from a genealogy site

THEY BUY AND SELL YOUR DETAILS FOR PROGIT. IF YOU ASK THEM TO DELETE YOUR DETAILS FROM THEIR SITE, THEY REFUSE AS THEIR ONLY SCOPE IS TO MAKE MONEY FROM YOUR PERSONAL INFO. IN THE WRONG HANDS YOUR INFO COULD BE USED TO DEFRAUD YOU. AVOID THIS SITE AT ALL COST!

Cannot cross reference for Marriage certificates and very expensive! Rip Off!! Stay away!

I have repeatedly requested a password reset today, nothing at all. I have messaged the customer services team. I am not renewing my subscription. I haven't used this site for a long while but found a newspaper article about a relative they had the link to. There are so many better sites to use.

I used a christmas offer for 1 month membership for £1

Checked the ts and cs to make sure I was only signing up to a month- all ok

On the final day of my subscription they took £20 outnof my bank account for my next month renewal!!

I NEVER gave permission for this and checked there was no small print about anything like this when I accepted the 1 month offer

I emailed customer service, 2 weeks later and still no reply

Absolutely disgusted

Dont bother using this website, use a more trustworthy site like ancestry!