Bonusprint - www.bonusprint.co.uk

I will echo the voices of so many others: TOTALLY UNPROFESSIONAL in failing to meet the guaranteed Christmas delivery and then offering an insulting discount on a future order with them? Really? Why not grow some and send all the late orders for free as a real sorry - yes you might lose money but perhaps not all the customers who will never use you again.

I have tried customer services: no reply

I received a generic reply on Trustpilot suggesting I contact customer services!

Total shambles. AVOID.

I had ordered photo calendars for the complete family as Christmas presents. As the order did not arrive within the scheduled time frame, I contacted customer service. I was assured that our order would come by end of the week - much later than anticipated but still just in time for Christmas.

Now I receive an email stating: "Unfortunately, due to exceptionally high demand we will be unable to deliver your order before Christmas. We are so sorry for the delay and we know how disappointing this must be."

Disappointing? Oh no, you just ruined our whole Christmas presents, why would I be disappointed? Bonusprint, how dare you give me a little voucher to compensate this. Do you really think I will ever order anything from you again?!

Steer clear of this one guys and don't trust their delivery predictions.

Waited over 2 weeks and still haven't received delivery date, had enough and cancelled my order as it would not arrive in time. What a joke would never use again even if it was free!!!

Bought a gift voucher intended for a birthday present. The order status was sent but never received a confirmation email. I thought perhaps a lovely gift card would come through the mail. Enquired about not having received the voucher 7 days later as this was beyond the stipulated delivery times. Apparently for some reason the email did not get sent to me because of some glitch in the system. Not only did my friend not receive her gift voucher on time but offered me an insincere apology an a pathetic discount code for my next purchase which I could easily get online. What a service!!! Would not recommend to anyone.

Had a shockingly bad experience with them, AVOID AT ALL COSTS!!! Every single aspect of trying to get my photobook done was a DISASTER - I have no words to describe how frustrated I feel right now. Their software is terribly slow (like really, really slow as hell - couldn't get anything done on my 32GB RAM laptop!!!) and it took me almost 2 weeks to design my photobook - never took me more than 3-4 days with other companies!! It took them another 2 weeks (!) to print and deliver my photobook so the whole process took ONE MONTH while it has always been a matter of days with all companies I used before. Tried to complain through their online chat and they offered me a 30% promo code as an apology - while their homepage advertises a 40% promo code (apparently their customer service thinks I am a stupid!). But here is the worst thing - I have finally received my photobook now - it was a gift and I have missed all the deadlines but let's ignore that for the moment - and and the quality of the photos is terribly bad if you look at them closely, as if all the photos I uploaded were taken with a phone camera from the 90s (while I had a professional one!), and there is no way I can get a PDF of my photobook to print it somewhere else, the only option for me now is to start everything from scratch and do it with another company. What a disgrace, please never, never use them!

Major problem with Bonus Print Glossy Calendars, is you can't actually write on them. So if you have no plans, outings or appointments for the whole of next year, this is the calendar for you!

Just received 2 photo mugs and omg 1 missing my grand daughters head second 1 blurry i rang customer services and guess what ! They knew it was an error and only thing they are willing to do is resend in 7-10 days ! No compensation or discount off another order ! Won’t even let me speak to supervisor as they don’t come to the phones !!

I ordered my first photo book which was not to the quality I expected . I called the customer care service to request a new one with the gloss finish but the lady over the phone was so rude and arrogant . She kept talking over me, was argumentative and very imposing . When I told her I wanted to make a compliant she refused to give me her full name. It is a disgrace that you can be treated like that as a customer . With all the other services out there offering competitive prices , I wouldn't recommend it.

For my husbands 70 th birthday I decided to make him a This is your life Photobook. Scanning in some very small sepia and monocrome pictures. The book took me ages to compile and having used a deal £19.99for 98 pages For a hardback landscape Photobook i was mortified when I could find a voucher code. However I was immediately put through to a customer service representative who provided me with a code. After a few tweaks at the book I was ready to order however it would not accept the code after numerous attempts, in addition I now had 4/5 books in my basket. Once again customer services were quick to answer the phone and within minutes a representivtive had sorted out my problem and put the order through for me. The book itself arrived on the day of my husbands birthday party perfect timing. The pictures are excellent quality and I'm really pleased with the book. The only criticism I have with the online process is the lack of background choices and variety of frames etc. otherwise a brilliant purchase. Thank you.

i am EXTREMELY ANGRY AN DISAPPOINTED by the service provided by yourselves!! I ordered 2 canvas prints for FATHERS DAY (AKA YESTERDAY!) an with the promotion, of order by midnight on the 5th to receive by fathers day, an guess what it's not here ! wasn't even printed or binded and dispatched until Friday!! how on earth was it meant to be here for Sunday an that was only done because i phoned up an complained on Thursday!! i was given a refund of P&P but that hasn't even gone into my pay pal account! i was also told it would be here by royal mail today, and again more lies !! i have been back on the phone again today an been told that they had so many orders using the fathers day promotion that it was impossible for them to for fill their promotion promise! i was also given another refund of 50% of my order but this doesn't excuse there shabby an lazy service !! will not be using bonus print again!! i will be back on the phone to them again if my order isn't here by the end of the week along with the refunds .......... one very unhappy customer !!!