Asda Travel Insurance

In February 2020 bought insurance for a holiday bought in January 2020. Told my insurance is no good for anything linked to Covid-19 and if we did go on holiday later this year and caught the virus and needed hospital. What is the good of insurance and it not being useful. Complete and utter waste of money. Will not be using ASDA travel insurance again

Please don’t buy this. My mother feel ill in Vietnam and had to travel there to bring her back. They stressed the whole situation rather than sorting it out. Customer service is on a level that is so bad it is difficult to express. I can not advise you strongly enough not to buy this.

I had a Heart Attack in Athens and I cannot thank ASDA Travel Insurance enough for what happened next

The hotel sent me to a private clinic. I have no idea how much it cost because the clinic dealt directly with ASDA Travel Insurance

We had quite an expensive hotel, it was a great deal when I booked it on the internet months ago but when we asked to stay longer it was at normal rates. Again no idea how much it cost because ASDA Travel Insurance paid that bill too

Normally one can fly 10 days after an angioplasty, although the doctor had given me permission to fly the insurance company wanted one more test done first. The result, another few days in Athens at their expense

Finally they sent a doctor to accompany me home Business Class BA, with an ambulance to bring me to my door from the airport

On top of this they covered my wife’s hotel bill whilst I was in the hospital and paid for her flight too

You never really know how good insurance is until you need it. In the case of ASDA Travel Insurance, they were brilliant. I had no fuss and no stress

Thank you ASDA, you made things so much easier

ASDA left me waiting 10 days in a Russian hospital wondering whether they would honor my policy or find some excuse to refuse it before eventually confirming that they would honor it. Obviously its great that they did finally confirm they would provide cover, but 10 days is a long wait, and in fact the hospital told me its the longest they can remember waiting for an insurance company to confirm cover. 10 days of worry and stress about paying my medical bills is far too long, other insurers take 3-5 days according to the hospital I was in.

Lost a case when flying from Birmingham to Alicante. Called their claim number, after twenty minutes gave up. Tried email, no answer. Called sales line, they answered straight away, surprise, surprise?. Case finally arrived 2 days later, but still no reply from Asda. Thank God we didn't have an emergency!, useless avoid at all costs.

£500 out of picket after a delay in Dubai, due to Emirates Airline. Emirates wont refund because "exceptional" circumstances out of their control. Tried to claim on travel insurance. Got £80 back for a family of four, delayed by over 2 days on return home.

They will do anything to get out of paying. Avoid this insurance company - the worse I've ever used

Total and utter rubbish, was due to fly out my brother a week before my flight had to have emergency heart operation suffered a stroke whilst in surgery sadly died few days later aged 50.

Obviously I could not travel with the added stress of telling his two young children arranging funeral etc I had to contact Asda travel

They needed all documentation flight tickets travel insurance ref no show letter death certificate.

OH and then to I NEEDED to go to my late brothers GP to get a letter that stated my brother had not in previous year been ill for any heart defects etc I had to pay for this which according to ASDA was non refundable?

I also had to pay for recorded delivery to send all documents.

When you take out travel insurance and I took the privelidged insurance you would expect ALL monies you paid out including as they told me on phone travel parking etc to be refunded? Except obviously the excess in my case the first £70

BUT NO they have had me jumping through hoops still not returned death certificate which have reminded more than once have now had a FULL AND FINAL cheque from them LESS than the flight less airport tax less GP fee less Death cert fees travel parking but then to add more insult the genius phone operator has now put the phone down DISGUSTED DO NOT USE PLEASE for your own SANITY

Took out this insurance for a trip to America. Due to a ruptured Achilles' tendon I was unable to travel. Provided all required information and more. This was over three months ago. They delay, say they have not received documents and are impossible to get a hold of. I'm going to the ombudsman as I am now fed up of their delaying tactics and having sent documents twice, ran up a phone bill being on hold for hours I have had enough. My parents had insurance with Axa through their bank account and were paid within two weeks, another member of our group was paid within 4 weeks. Just this shambolic company who delay and are clearly not organised to even provide a dedicated claims handler.

Please please do not waste your money and asda you should be ashamed for this that you offer as a service. Zero stars would be applicable

We went on holiday took out asda travel insurance on the third day of our holiday my husband tripped in the hotel being a lot of pain the hotel phone a taxi said to go to privet hospital as close by ,I phoned asda insurance and was told to take my husband to a state hospital as they do not pay for small injuries the recepshon said my God never herd this befor as my husband had Brocken hi ankle in two places ,I suddenly remembered we had free insurance with my nashonwide bank account phoned and they helped and as I was disabled they set about helping and setting up our coming home

My husband was very ill,so we had to cancel hoilday,I did everything asda ask of me,filled all forms in doctors letters cost me £70,all we got back was less then half the holiday cost,we are in our 70s I found the whole experience very stressful,we were hoping to book a holiday as soon as he was better,but with asda giving us so little money we will have to wait,I will never use asda again,