Furniture Village - www.furniturevillage.co.uk

Ordered two sofas from Furniture Village, what a big mistake. They arrived (after being delayed of course which appears to be standard for them) with marks on and the wrong cushions. Delivery drivers unable to help, just logged it. Drive to the store - Manager told us to go home and ‘go online’. Phoned and got nowhere, told someone would be in touch in two dats - nothing. Phoned again told someone would be in touch be Friday - nothing. 5 complaint emails sent - no replies. So here we are stuck with two dirty sofas and the wrong order discussing how to get a refund and getting legal advice. Disgusting & heartbreaking.

Very terrible experience. I went to the store to cancel an order, was promised it will arrive before christmas but didnt.

The general manager was very rude, he did not tell me his full name, i asked because he was not wearing a name badge and i needed to know who i was talking to. When i asked for their refund policy, i was simply told, there is none. The manager refused to tell me how to escalate the issue further when i insisted i wanted the order cancelled, since i havent received them. I was shocked when he told me he will not accept my request to cancel and he will deliver the furniture to my lawn, again not indicating when that will be. I have an audio recording of him saying he will deliver the furniture to my lawn

believe they don't even deserve 1 star staff are rude afterwards have arrogant attitudes towards the customers who pay their wages by buying into this no trust worthy company seriously they offer no responsibility whatsoever in their products take a 25% return policy in what they classified as bespoken furniture or products seriously how can a rug which is shown in all their branches be bespoken or lamps etc l think this Furniture village needs to be named and shamed on rip off Britain so people are made aware of them as reading up on here you can just see the real reviews

Furniture Faulty , shocking bad after sales, making getting a refund almost impossible, still waiting,, take note if you want to avoid this

I need a special type of mattress and was unsure of what was suitable. Plymouth store was so helpful in getting the exact item. My sleep is now REAL sleep instead of tossing and turning all night.

RIDICULOUS ????, Avoid this place specially the person call SALIM, rude and unprofessional, he judge you with your appearance full of attitude like he’s the owner of the store, pathetic service, I ordered sofa almost 2 month now they changed the delivery date 3times now, i had to cancel my work schedule for this, they wasting my time, they promised to deliver within 3 weeks before purchasing, once you place your order they start to take pis because you cant even cancel after, Everything is overpriced they mislead you with the sale price, DON’T WASTE YOUR TIME HERE, instead go DFS next door or FURNITURE OUTLET Dagenham, I regret ordering from them ????

Very bad service. Poor quality products. Warranty not worth the paper its written on.

Bed frame not assembled properly. Creaks since day 1. Mattress indented since day1.

Bolts not secure and screw holes broken.

Mattress was left in warehouse upright for more than a week.

Very disappointed

Got the order wrong and had to speak to sales on multiple occasions.

We purchased Two Missouri 2 seater sofas and 1 armchair in April, took delivery of the furniture on Saturday 24th June 23 and by the 3rd July 23 we were reporting a fault with 1 of the cushion pads on 1 of the 2 seater sofas, the company sent out One of their technician/independent assessors? Who came and did a report at no point would he give an insight as to what he thought which casts doubt over his impartiality, and we have just received his report saying that there wasn't a problem and are request for a repair of the cushion pad denied! Hence I hasten to add we will seeking advice on this matter via the CAB and Trading standards in relation to our rights in this situation with a potential view to having the whole list of furniture removed, I must add that I believe that Furniture Village may well be One of the most unscrupulous companies we have ever dealt with.

They have delivered a partially damaged chest of drawers. Very expensive one. We've been on the phone with them about 10 times, getting frustrated. 3 months later they delivered the wrong replacement. I am done asking. Since I am a marketer, I am going to build a landing page with an attractive lead magnet and pay for the traffic. I will create a great Anti-Furniture Village Campaign, find all unhappy customers and invite them to leave negative video reviews. Let's see how Furniture Village likes it when people fight back!

What an absolutely horrible customer service they provide. Still cannot get anyone from their head office to call me, all they can do is email as say they are sorry for the disappointment. They have tried to over charge me out of £1000 by supplying me with an old model sofa. And none will call me to discuss