William H Brown Estate Agents

Absolutely shocking the way they treat customers.

The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there.

Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!!

I felt that the staff were patronising, and couldn't really be bothered.

In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB.

The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!!

The straw that broke the camels back was the email I received a week before we completed, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get her to ring me as we had not yet completed on the sale!!!!

No one ever called, not to apologise for their mistake, but also to tell us we had completed!

Discusting way to treat customers. AVOID AT ALL COSTS

Not to be trusted if you are renting from them.

I rented a bungalow from them, and they asked me if I could leave early as ​they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.

Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!

I would like to thank Alanah, for her amazing skills and warm welcoming Aura . Alanah was amazing. In showing us already the property at Kettering yesterday.

Thank you Alanah

It took almost a year to sell our house because of people pulling our etc

However the team never gave up and supported, reassured and

advised us throughout

The whole team were friendly and in particular a great shout out to the agent who was fantastic

Around one year ago, we were interested in a house and the seller A accepted our offer.

Then after over half a year, almost all the procedures went through, the seller's solicitor stopped replying to our solicitor but reassured that they're sorting the last enquiry out.

After one month, the estate agent contacted us that the seller declined to sell the house and the staff from the estate agent apologised quite sincerely. Someone senior from the estate agent gave some information of a similar property around the same area to us.

We both found this house quite met our expectation so we expressed our interest and the house seller B accepted our offer within one week.

As this house B is a no chain house, we expected the procedures can go through more quickly than last time. However, the enquiries have taken more than four months and there is still two outstanding enquiries. We did try to ask what the last two enquiries were but not getting any response.

William H Brown is a liar as the house B suddenly becomes a chained property during the conveyancing process.

We rent a house through William H Brown at Yarmouth, from the minute we took the property we had problems.

We collected the keys went to the property and work was still going on so couldn't move in for 2 weeks, when we finally moved in we had no gas and no hot water for 3 months, they were no help, said it was down to us, we had leaks, problems with electrics which we had to keep chasing them to fix.

We reported a severe rising damp problem in July and repeatedly till they finally came in December after getting environmental health involved.

Due to this we have now after 8 months of hell have been served a section 21, we have always paid the rent even though really they owe us compensation now for the time we couldn't live here and the time with no hot water or gas which is a necessity.

They just don't care and it now looks like we will be homeless as we used our savings to pay 6 months up front as it was the only way we could get a property as I'm disabled.

I've been a "customer" of William H Brown now for almost 10 years. During which time I've purchased a house with them, attempted to sell one (unsuccessfully I would add) and remortgaged a couple of times.

However, my latest endeavour with them will be my last. Apparently when a company waives a "lifetime" fee in 2013 and makes no mention of this during transactions in 2015 and 2021, they reserve the right to charge it in 2022. In short, I guess times are tough and making a commission from the mortgage provider and an admin fee isn't enough?

So instead, despite our 10 year relationship clearly holding little worth (I'd have gone back to them in the future for remortgages and hopefully next year a house move), we will part ways and I'll have to consider it a lesson learnt.

Let my flat out to them about 4 years ago. The first year or two they were very good with keeping me up to date with things such as annual boiler check and electrical check and informing me of any other repairs etc. Also did there regular spot checks every three months or so and reported back to myself on there findings. Earlier on they were great as I said earlier but things started to change even before covid 19. The regular checks literally stop to a point where I had to keep chasing them with what’s going on as I wasn’t directly involve with the tenants. It got to the point where the tenants got my number off my neighbour just to inform me that things there needed fixing and I wasn’t been made aware of from the agents even though they were telling them things needed doing which I don’t blame them for in that aspect. I felt that I had to get so involved in the running of the letting to the point where I said to them what was the point of paying you for full management of the place when I didn’t want the stress of it. This carried on for a number of months of me chasing the agents up on what’s going on with the place, leaving messages and NEVER get a call back from them regarding an issue. Even when it came up to eventually getting the tenants out by giving them three months notice and them not willing to leave William H brown were no help at all. It felt like they washed there hands of the situation and left it with my solicitors to deal with. I find there business as a whole was acted very unorganised with no help to me whatsoever and that I would NEVER use or recommend them for letting to anyone. It took exactly a whole year from August from the first initial letter of eviction to finally get the tenants out. Now with the tenants out this whole thing has costed me a lot of money and to even get the deposit back now is another issue. This is certainly a lesson learned and to be weary of estate agents such as William H brown by giving them full control of your property and given in to by there lies.

Steer well clear , never again , awful experience , sold the house behind my back after offer was accepted by vendor

Absolutely shocking how can you operate a business with all the terrible customer reviews disgusting not even hearda thing back from them for days left me in the lurch sent deposit and bond and got passed around call after call no replies on my emails jsut the same copied and pasted message from days ago absolutely avoid at all costs not given bond back no support no manager no point