Your Move - www.your-move.co.uk

Very subpar property management company

Expect simple repairs to take months (in my case 3 months and still ongoing) as they slow walk all communications and repair activities spread over multiple day and visits with no shows of workmen on pre-agreed days.

For me a simple 2 day quoted piece of work is now on day 6 and has resulted in new property damage (including intentional disposal of property items) for which they wish to transfer the charges to correct over to the landlord.

Trying to get matters escalated is met with no sense of urgency and more delays.

Customer service is extremely poor.

Following the end of our tenancy on 9th July, we're still yet to receive our deposit back due to issues in their finance team. Both the letting agent and the landlord have said in writing our deposit will be repaid in full as we left the poperty in good condition, but payment has not been forthcoming. We are escalating this.

I was searching for a new place to call home and a few properties came up with Your Move as the letting agent. I tried contacting them that the photo of the front of the house did not match the pictures from inside the flat. As in the photos from inside show bay windows in the reception and one of the bedrooms, but the photo of the front of the building is flat, as well as each of the homes to the left and right. If they can't proof a listing before posting, I feel that all the other bad reviews here probably are spot on.

I had the worst Experience with this agency!

Before transferring my deposit, i wasn’t told it won’t be return if the references weren’t ok! Because i remembered to have asked vividly what we needed

I called and came to their office to ask long before the day i should move in, is there anything we need to do concerning the house or know about. I

Asked, is everything alright and a staff specifically said YES!!! That all we need is to get the keys on the 28th and move in and sign sim document!

We told our present landlord, we are moving out and will drop the key for him on the 28th.

Only for you to tell me my reference didn’t go well on the day you said i should move in?? Who doesn’t that?

What happen to telling us before then?

I will never recommend to my enemy!

This wasn’t fair on all levels!!

If you are a landlord bear in mind that if you want to hand a notice to them they will charge you full month’s rent for each property. It’s worth shopping around as there are other agencies that don’t do that. Also the agreement with a landlord regarding the notice period is unclear and vague. It seems to me that it’s been done on purpose so that you won’t realise there is a hefty exit fee.

I used Your Move with the recent sale of our property in Devon. I had submitted all of the paperwork, including a Property Information Questionnaire (PIQ) where I explained at length about recent flooding events due to a network issue. Your Move took it upon themselves, to copy that PIQ, remove the very important details and then forge my signature, in what I can only believe to be some sort of an attempt at trying to sell the property quickly, hassle free and using trickery for potential buyers. Your Move accidentally sent the forged document to me, as part of the complaints procedure where I was accused of not declaring the flooding, prior to the property being marketed. It took them 8 weeks to finally offer a derisory £250 compensation, for what amounts to gross misconduct and forgery. I’d certainly recommend against using Your Move, unless you want to potentially land yourself in a lot of bother in years to come. Thankfully, the information about the flooding had come out through other sources and the buyer did not wish to renegotiate the sale price.

I cannot praise your-move.co.uk highly enough for their consideration, attention to detail, taking the time to answer many questions and ‘going the extra mile to provide me, as a prospective tenant, with satisfaction, together with giving the feeling that nothing is too much trouble.

Fortunately this Estate Agent has set a high standard and the bar is very high. I wish this first class service was common practice within this industry.

Should you need an estate agent’s services I strongly recommend

Even second hand car salesmen have better standards. As a buyer, I’ve been endlessly sold complete rubbish. Pressure pressure pressure from the second I spoke to them, I realised they were highly contradicting themselves so I just played them at their own games. In the end despite making a cash offer I am no closer to having my offer accepted other than endless phone calls to up my offer which I’ve refused on 3 occasions, then pressured again with how 9 other people have offered above me and they have a further 20 (yes 20) other viewings lined up .. yeah of course that’s true! (Eye roll) .. they declared last week that all offers will be declared on right move so far nothing has been declared because clearly they are bluffing with their endless hot air. I am gutted that they are selling this place because I actually like the place but I’m walking away due to the most dodgy salesmen tactics I’ve ever seen.

We rented a flat through YourMove for just over a year. Paid in full up front and in the words of the local agent 'were excellent tenants'. It never occurred to us that on exit, we would have to fight tooth and nail to get our deposit back. Beware decent tenants, as on exiting a property you will be held to the most astonishingly hgh standards of cleanliness, with an expectation that the property is left in a better condition than you found it. The exit process (inventory in/out) is fundamentally flawed. Your deposit will be held hostage with attempts to trade deductions against spurious claims until someone gives in. Our advice: take photos of absolutely everything on both entry and exit. Every speck of dust, blemish or damage. Ask to be present on the check out survey otherwise you are left arguing with people who have not been to the property based on photos that are not compared to the original inventory. Do not expect your deposit back as a matter of course, expect to have to justify why it should be returned to you and then to trade over random compensation figures for 'claims' where the compensation will not even be spent by the landlord but pocketed. We have never had such a depressingly unfair experience, where the tenants have broadly no power other than to shout and resist and hope that fair sense prevails. How a landlord can expect a property to be lived in for a year and returned in the exact same condition is beyond me. Disgraceful treatment.

We have had the worst customer experience when dealing with this company.

From our first interaction when we tried to call to say we would be slightly late to a viewing, receiving no answer but leaving a message. We were then phoned by the estate agent conducting the viewing to say that if we didnt get there soon we might not be able to view the property at all. After driving for nearly an hour for this sole purpose I felt very stressed and rushed to view the property as if I were an inconvenience. We should have given up there.

When we arrived ready to move in after agreeing to rent the property we were met with a disgustingly dirty, damp and mouldy property.

The sum of our calls and emails to Your Move is that its now nothing to do with them as the landlord manages the property.

They helpfully reminded us that they didn't even need to do the small things they were doing such as calling the landlord on our behalf because he hasn't answered a single one of our 30+ calls.

Your Move are representing a landlord that has zero interest in tenants health and well being and are wilfully ignorant of landlords in breach of the Landlord and Tenant Act 1985.

Once Your Move have taken your money they happily wash their hands of you.