Bensons for Beds

Bensons please sort this out, it's been 8 weeks now, you're harming my wellbeing and you just won't rectify this.

I ordered this bed because I suffer with pain daily and was very excited to reduce it by being able to adjust my body whilst sleeping. Also as I have to spend parts of th day in bed, I couldn't wait to feel better.

Sadly Bensons have failed on every single opportunity to fulfil their obligations as a business and provide what I paid for, they've also caused me harm.

I paid for this bed over 8 weeks ago, it said it would be here in 2 weeks. I was so excited, then they said delivery was stalled.. it took 6 weeks to "arrive" I waited patiently despite seeing others had received the bed via reviews on here.

The day it arrived was awful. The warehouse had stacked the boxes wrong so the drivers (through no fault of theirs) ended up delivering 1/2 this bed and 1/2 of another. I rang Bensons and was told I had to check it so you could "help" I said I couldn't as the boxes were all left stacked and I stated I am under spinal surgeons so cannot lift heavy things and also have a physical disability, and it was a 36kg 2 person lifts, I was told I had to check so you could help. So I did, and hurt my back doing so.

The drivers later delivered the right boxes, but they were open. When someone came to put it together for me, and gave up their day - we realised at least 6 crucial parts were missing. I rang you and was told it would be ten days for the parts or over a week for you to just take this bed and then another 5 at least for a refund (meaning I couldn't afford to buy a new one in that time) so I trusted you, stupidly, and said I would wait as I really needed this bed.

This incomplete bed of yours has now taken up most of my small bedroom for almost 3 weeks now. I can't move freely in my own room. The spare parts never arrived..... So I raised a complaint.

I was told a complete new bed would be delivered tomorrow, so I waited in,.. it hadn't arrived by the promised time. I rang and was told "the drivers couldn't fit it on the van"- you hadn't even rang me to tell me so I didn't have to waste yet ANOTHER day.

So 8 weeks after you gladly took my money, I've been desperately needing this bed for disability reasons, yet for almost 3 weeks now I've been treated like my bedroom is your faulty products storage container... I've wasted 2 days sat in for deliveries that you've royally messed up. I've spent hours on the phone for weeke on end trying to get you to sort this out.

I work, study and have many obligations... All of which your mistakes are impacting.

I can't have this bed in my room a day longer, but I can't lift it so I'm trapped.

PLEASE BENSONS REMOVE YOUR PRODUCT NOW AND PLEASE FINALLY SEND ME MY BED I BADLY NEED I CANT TAKE ANYMORE OF THIS AND YOU JUST KEEP LYING AND NOT STICKING TO ANYTHING YOU PROMISE

Photos and video to come. Why can we not give zero stars? People of the united kingdom, beware of the terrible attitude of bensons for beds delivery drivers especially the two i came across! There is more to come but could take a while as do not want to jeopardise our next bed delivery. I will provide screen grabs from our security cameras and audio clips to show how britain has lost the plot and the behaviour of these two employees are the culmination of what is wrong with this country! More to come, but for now, citizens of the uk under no circumstances engage with these two animals!

I ordered a bed and a mattress mid July. Here we are first week of October - 12 weeks later - I have had a call to cancel my scheduled delivery for tomorrow. This was the third attempt at delivery. Always an excuse - "Bed not ready", "Mattress not ready". Tired of the bad service. Have just cancelled my order and put an order in at Dreams - they were able to tell me the lead time for each bed frame and mattress so that I could decide which I wanted to order.

Avoid Bensons memory mattresses.

I bought a Bensons Easi-pocket memory mattress 1050 in 2017. We live overseas at least half of the year so it had no more than 3.5 years actual usage. It was comfortable whilst it lasted but it has now literally disintegrated. Whilst mattresses obviously do not last forever, this amount of usage is not exactly impressive - clearly the manufacturing quality is poor. A letter of complaint to Bensons went nowhere, with them pointing out they only guarantee for one year. On this basis, our next mattress will be purchased elsewhere.

Appalling service. Failed delivery twice. First time driver was out of hours because given too many drops. Driver's mate even laughed down the phone whilst telling me i won't have my bed. Second time the bed stand had not been loaded on the van. On further investigation this isn't even currently in stock. How has this not been noticed and rectified? Both times I was assured on the phone that my items were on the van and would definitely be delivered. Disgraceful incompetence.

Order has been cancelled and these clowns will receive no custom from me or anybody I know

Placing the order for two single beds was easy, staff were helpful, promised a delivery date which was confirmed by text, received a further text on the 6 December 2022, received another text two days later to state there was a delay but no update with the date. Contact made with branch, apparently a manufacture issue but no further explanation, contact by email was made with head office, sent several emails and no reply, beds are desperately needed as they are for elderly parents. Spoke with someone at customer care on Saturday, 10 December who was helpful and provided assurance he would come back to me this week with an update and hopefully explanation or resolution given our circumstances, no email or text or call. Received a text to say beds will be delivered on the 30 December... seriously not happy and no explanation given. I am at a loss what to do or think and not sure if I now have faith in the company, would still like to speak with a representative from customer services. I hope they pick up this email and reply.

The salesperson in keighley was amazing. I should of been wary of bensons for beds, when the store spent nearly 2 hours getting though to there own customer services

I really like my bed and mattress it’s first class

It’s just a real shame the delivery drivers were animals that smashed my house up, and now not accepting liability and I’m having to occur more costs to go down the small claims route

There is no customer service - wait time is an average of an hour and half, emails take a average of a month to reply

Avoid at all costs - the delivery service is as shambolic as the customer service team

End result lovely bed, damaged lights, stairs, painting, wall and flooring - that they said they didn’t do, even sent photos of the damage #itsunreal

Before I went down the small claims route I even contacted the CEO who said his colleague would be in touch and guess what they didn’t bother

Basically a few years ago my son bought a new bed, and the mattress is not great at all, and after sending Benson for beds some pictures, they said that it definitely has a fault and as it is under warranty still,we can have a replacement, but the bed he has has been discontinued,so we will have to get one for the same price, but the other issue is the Benson for beds store in cribbs causeway has closed down, and the stores we could get a replacement are miles away from us, and no one can drive in our house for medical reasons, and they say that we could buy online, but because of my son's disability he needs to look and try beds , and I have asked for a refund, but all they will give me is a voucher to spend with them to buy a new one

Wish I had never taken my mum here. The customer service is appalling. Delays for arrival of bed took 6 months+. In the end. My mum had been lied to and ended up paying out for a complete new bed again when it wasn't necessary! Paid out hundreds and the headboard had been sliced at the back, they wouldn't do anything. Long and short of it....I would never use again! My 76 ywar old mum has been tricked

Quite frankly no stars are deserved. Ordered a divan mid-April. Delivery date end May (6 weeks). Ok I can cope with that. However, on said delivery date no bed base available (apparently) so that wasn’t delivered. Next delivery date another 6 weeks later so now we’re up to 3 months without a bed. I didn’t complain, however. The world had a problem with deliveries. I accepted the new date of 12 July graciously, although irritated. However, no delivery came on the 12th and when I called, no it was the 19th! Well no one had told ME that! All correspondence said the 12th. And if I cancelled, that it would be another 6 weeks to wait, (can Bensons only work in sixes?) so that would have been four months from the order date. Customer services were unprepared to do anything to help. I had to accept the 19th July or wait till August. I have to book time off work six weeks in advance and I couldn’t get the 19th off. So now having to get a friend to have a day off work to accept the delivery for me. Customer services (not the individual-she was just tied to an appalling organisation’s policies) couldn’t have cared less, and there is ‘ just nothing we can do’. As long as I live I will never shop there again. Totally hopeless organisation who have no concept of good customer services.