Dreams www.dreams.co.uk

Over 18 months, we had no fewer than three faulty mattresses, appalling customer service and endless hassle. When we were eventually refunded, the final insult was that Dreams deducted even a paltry £100 goodwill pay-ment offered earlier. Individual shop staff, delivery men and quality assessors were blameless, indeed helpful. The fault lies higher up with a company that apparently cares little for principle or customer satisfaction.

Your latest advert on ITVX shows a presenter getting onto a bed with a sleeping woman and taking a selfie of the unaware woman!!! This behaviour should not be encouraged as it is abuse! I am surprised your company condones such behaviour!

Dropped £850.00 at Dreams only to be given garbage that breaks. Stuff is less than a year old! Do not buy the Divan, the drawers will fall off. This is like a poundland version of IKEA. Avoid like the plague! Fobbed off to a company called Emmira where they want to me to pay for a private inspector who look at my bed for a fat fee! Dreams, you should be ashamed of yourselves! BAD QUALITY

Now I sit with a broken bed and a broken bank account.

Ordered my bed frame and it's been a brilliant experience I picked a date and every step of the way I was informed about my delivery, on the day I got a call to let me know what time they would be arriving, the two men that delivered the bed where polite and very helpful over all I was very happy and impressed with the service and would 100% recommend there beds they are well made easy to assemble and look amazing I was so pleased I ordered from them as it was a great firm thank you Dream beds

Dreams Cambridge is incredible they are particularly helpful, I can in with a budget and they excelled at giving me the best for my price range. I am over the moon with my purchase and would like the thank them.

Bought a mattress from. Dreams which I used for 3 and a half years. It cost £855. Mattress developed a dip despite being rotated regularly and only being slept on by me. I am a slight woman and this definitely should not have happened. It also developed very odd yellowish stains despite always being covered with a mattress protector and in strange areas which were not where my body would have been. Dreams answer was for me to pay for an independent report costing me more money and refused to do anything else.not even to come and look at it.i will never use them again and the mattress now has to go to the tip! I have had mattresses for 10 years which were better quality.

I was waiting for my son and decided to pop into dreams beds , I was greated by a lady called Niamh , she asked me if I needed any help, I said yes actually my son’s bed currently at home is falling apart and I need to get a new one but I also need to have Storage. I was shown shown numerous storage options and sizes of beds, including TV beds..

I found that NIamh listened to my needs. I said to her just going to pop out while I get my son and we will be back within half an hour. I went back into the store I showed my son, the beds that were available and the mattresses, he even tried them out , I ended up buying a lovely Ottoman bed with matching headrest, a new mattress and two new pillows. fantastic service. We were offered coffee which was great and I would say NIamh is a credit to your company . I highly recommend dreams oh and they take your old bed a way .

Very happy with the service given by the Aylesbury branch. Was happy to spend time with us but also was not pushy. Delivery was good with a telephone call in the morning to say how far away they were. Old mattress taken away and new bed and mattress installed.

Unfortunately I have picked the wrong mattress and this is now being replaced under the 100 day guarantee. The online chat for this was very slow so after being pn for 20 mins or so I telephoned but again it took a long time to get through to customer service. Once through it was dealt with reasonably quick.

Bought extra firm matress paid over £1000 after 9 days the dipping was very noticeable and bed was very uncomfortable.We contacted the store as they gave 100 days trial was told we would have to wait 30 days to exchange and only vouchers would be given as other bed was over £200 cheaper as pensioners I'm disappointed that this is not explained at point of sale.Customer services then told us that because we have said the matress had dipped we would have someone come to check if it was a fault this was weeks ago and they have failed to contact us at all .Customer service is terrible and the exchange policy is not what they advertise. Avoid at all costs.

Absolute awful. Read the real views. Do not buy unless you really are desperate and there is no other choice. They are the worse. They run like a small organisation with small minded people running it. No wonder each branch looks like it hasn’t been touched since probably they first opened.