First Active Mortgage

Tried to contact them to discuss arrears and make a payment. Got passed to 3 different people to be told I failed the ID test so they couldn't talk to me.

Absolute joke!!!! Have had mortgage with first active for around 10 years and wish I hadn't bothered. They cannot carry out simple tasks such as cancelling old direct debits or giving correct simple account information. although quick enough to point out that there are arrears!! Maybe when they can get there half of the agreement correct the customers will be more than happy to pay. Avoid at all costs, unless you like a massive challenge!!!

I can't believe that you can only contact this company by phone 9-5pm. I've tried for the last 3 months and all I do is hang on. All I want is a statement and to my knowledge I can't even get this online!

I find it incredible the company is actually managing to run with this kind of service - Or do I have to stop making payments to my mortgage to speak to someone? As you can see I am extremely cross especially as I do not have time to continuously try different numbers and nor should I have to, I have never ever experienced such bad service from a company and cannot believe this is allowed to continue. I have rang and rag 4 days in a row at varying times and to no avail I am so sick I am considering stopping payments just to speak to some which is totally absurd !!!

I re-mortgaged with FA in 2005. As an expat, my choices were seriously limited.

Their rate seemed reasonable, as did their promise to treat returning customers the same as new business. Sadly, their customer care turned out to be simply atrocious. Their incompetent administration beggars belief. I am now trying to INCREASE my payments in the face of utter, stonewalling negligence.

They also appear to have stopped dealing with third parties -thus cutting out my financial advisor -but neither do they seem inclined to telephone me directly.

This is no way to run a business or to treat customers and they can be sure that I will be taking my complaints as high and as far as possible unless things change quickly -although I am sure they are too indifferent even to read reviews such as this.

At first everything was fine until the credit crunch. I'm finding it difficult to meet the repayments at the moment. I have put my house on the market to sell as i cant see an end to it. I called them to tell them this and ask if i could change to interest only until my house has sold. They said NO. Im not looking at just handing the house back with all that entails (bad credit forever). At least me and my family will be able to eat.

Rates, hassle free transfer of funds, quick mortgage decision, correspondence.

Mortgage holders since 2005. Have so far passed on in full the BAE rate cuts to SVR customers.

I have been with FA for 6 Years now, they generally are a good mortgage lender and offer competitive rates, they also support there customers circumstances well.

There biggest problem is only there sales and service team, it really lets down what is a good company. Half of there sales team should be sacked for shear ignorance to there company setup.

Rate was good but their inability to do a draw down of equity without a complete re-mortgage is a joke. You cannot draw down money with the crowd, you have to do a complete re-mortgage if you want to borrow more.

We have applied a loan with First Active last Oct, and within a month the loan was approved, but we then there was near-endless waiting. Two weeks ago they told us that our signatures were different in different documents, but these are the docs that we signed at our solicitor! Ok, we signed them again with at our solicitor, now they told me the application is in the validation queue, and goodness knows how long it would take! Yeah they told me 3-5 working days. It's a complete joke, I don't reccommend people apply with them.