BetterBathrooms - www.betterbathrooms.com

Under no circumstances order from this company got to Victoria Plumb instead. If interested pls read on.

I purchased 2 Smartap shower systems 4 years ago with a 5 year warranty. Both showers do not now work and Smartap no longer exist. I the purchaser have a contract with the retailer (Better Bathrooms) who have asked for so much information including a damage report from my electrician which I have provided only for them to now say I need to take it up with the manufacturer which is one, incorrect and two they no longer exist. Most people bought their Smartap systems from Victoria Plumb who are a decent company and honouring their customer contracts. Better Bathrooms are a sham and are at this point refusing to refund even though I have provided all the they evidence asked for and the showers are clearly faulty and still under warranty!!!! I will update this review with more info as I get their responses. DO NOT BUY FROM THIS COMPANY, there are plenty of decent suppliers out there.

Worst company I ever had to deal with. Delivered a £440 bathtub late and damaged with a big crack at the top and all they wanted to offer was £60 in vouchers because they thought the crack wasn’t too bad. Absolute joke!! We’ve been trying for a week now to get rid of the damaged bathtub and get our money back. After countless calls, emails and many incompetent customer service people I’m still no further. DO NOT ORDER FROM HERE EVER!!

Avoid at all costs. Ordered New Year, all stated in stock. Then email showed delivery as 24th Jan, with a delivery cost of £24.99. No contact from them, told on the 8th there would be delay as had to come from manufacturer, told on the 9th items either no longer stocked or discontinued, customer service supposed to contact with alternatives, yet there are no valid alternatives. Purchased in the sale, now I have missed opportunities to get sale price from other vendors as sales are now over.

this the worst company I have ever dealt with and at 74 years old they could not care, l will never buy anything nor will any of my family from better bathrooms ,a total disgrace as they told me to fix it ,NOT EVEN ONE YEAR OLD

LEAK LEAK FIT FOR THE BIN

I had previously reviewed Better Bathrooms for their showroom and staff within who were helpful. Unfortunately I have to follow up with the dreadful customer service.-

On receiving our goods which where damaged we requested a replacement, all good so far. Replacement arrived and also damaged, another phone call and I wont get into the time wasted on hold for this service as enough people have commented.

Our goods were collected and while arranging the pick up (we were told we could dispose of them ourselves)requested a refund which was supposed to go on the card we had used for payment, this was 8 DEC 2018, received an email 17 Dec stating payment was being processed. 08 January rang to see why we had not received refund also queried a further item that had been out of stock on our initial order and we were supposed to be receiving notification when back in stock. Told item was discontinued but at no time had they contacted us and told us this and asked on the phone 'did we want a refund?' a cheque was received in part payment of our refund (who uses cheques these days)cheque dated 08 Jan, accompanying letter dated 17 Dec, and posted 18 Jan. We had paid over £400 for goods (may lot be a massive amount to some people) but due to not receiving refund as promised we have been unable to purchase the goods elsewhere and am paying amount off credit card with interest for goods returned early December. An email was sent to Better (joke) bathrooms on Monday 21 January which has still not been responded to today Thursday 24 Jan.

All I can say is DO NOT use this pathetic joke of a company unless you want the aggravation of not only receiving shoddy goods but fighting to get your money refunded. I will be seeking legal advice if no response from joke bathrooms in the next couple of days.

Disgusting customer service. Ordered a shower and bath tap on 06/01/2018. Told 3-5 working days for delivery. Nothing turned up. Contacted the Leigh showroom to be told I had to speak to customer services. After over 20 mins on hold got through to someone who couldn’t give me any info when my order would be received. I was told they ‘could try to find out’. Requested a refund so I could purchase elsewhere, as I have no shower or bath and have now been told I have to wait 7-10 working days for my money back. Not interested that I don’t have a shower or bath in the meantime! Avoid at all costs. Advertising products as in stock on their website when they are clearly not as they order direct from manufacturer! False advertising. Poor response to loyal customers. Will not be recommending this place to anyone, in fact quite the opposite.

Absoloutley shocking service from the customer service team ordered over £3000 worth of products. Spent £1200 on a bath and upon opening the package bath was damaged. Informed customer service team and they refused to get the crack on the bath repaired. Very uncompassionate don’t fare about the customer. Yes they won’t be beaten on price but the levels of service is terrible and no common understanding acknowledged from customer behalf. If you do take anything of these guys be careful as product quality and service not good. Save your money and hassle and go somewhere else cos the headache is not worth it with these guys. Hope this helps and no one else has £1200 stolen from them. They are as bad as criminals for what they have done all I wanted was for a quick repair not a new bath.

My personal experience of using this company means I have to say stay well away from using them as there are more reputable companies out there that actually care about their customers.

Visited the store on three occasions before making the purchase and each time the assistants were totally unwelcoming and disinterested. The delivery did not arrive on the first scheduled date which meant a long wait when calling Customer Services and no apology given. On the second day of waiting in, the delivery colleagues dropped my order and damaged my drive. Another call to Customer Services where no empathy shown or apology for what had happened and they thought sending me a replacement was enough. On the third day of waiting in, the item was faulty but I repaired it myself as I do not want to speak with this company ever again. This is an abridged version of events as I could go on. Avoid at all costs unless you’re happy with a poor experience.

Customer service is dreadful. You have to wait an age for someone to answer, in fact I have tried several times and no one has answered. i can hang for 20 minutes and then be cut off.

I paid extra for a delivery service, I got a text saying my 'next day' delivery would be arriving. My goods turned up 4 days later.

I had to pay an extortionate fee to have my goods returned.

This has been a horrible experiece.

I am renovating a house and have used several online delivery services all have been great. Better bathrooms are a waste of time.

I bought a Trinity sliding door shower shower enclosure. As the names says it's a sliding door enclosure but unfortunately the shower door just doesn't slide. It seem to catch the glass holder. I contacted the store and was told all enquires will have to go through the customer service team. I called several times and got fed up waiting in a queue so thankfully I was able to email the team. The team came back via email asking for a video showing the problem. They suggested adjusting the rollers fully and it seem to make a slight improvement but still wouldn't slide. They asked for the door measurements and then sent me a replacement door. To my surprise the replacement door measured exactly the same as the one I had.

This went on for several weeks and it was clear the customer team were clueless as to what the issue could be. I ended up having to use a metal grinder to cut the glass holder. This worked! Having spent over £500 on the enclosure I'm completely shocked I've had to take to such extreme measures for a workaround.

I won't be shopping there again! Bad mistake. Please avoid.