Booths

I have shopped at this Booths Carnforth store since it opened many years ago, but my recent shopping experiences here have left me frustrated and more than a tad disappointed.

There has clearly been a disproportionately high turnover of experienced staff in recent months, which may have contributed to the store's significant decline.

It is also noteworthy that many traditionally stocked quality fresh food items appear to have been replaced by Booths own lacklustre brand items and which fail to please and guarantee repeat business.

Additionally, the customer check out experience at the tills has also significantly deteriorated in this store, often characterised by one or two Booths operatives struggling to sustain a pace to satisfy and maintain customer demand.

In short, this Booths store has all the developing hallmarks of a struggling rudderless ship....perhaps management grades at this Branch should be more visibly "hands on" to facilitate necessary improvements, instead of simply parading around the store in white shirts whilst appearing to be ineffective and counterproductive?

Come on Booths you can do better than this to achieve and maintain your corporate mission and Brand reputation with your customers!!

We live in West Yorkshire so unfortunately do not get to your stores regularly. Today decided to go to clithero and visited booths. I bought two sirloin steaks and I normally do not comment but they were the best steaks I have tasted in years. Unfortunately you are too far away to visit regularly but we will be back. Thank you.

Booths Poulton has very poor stock levels and often run out of items

Early evening is usually very busy but there is usually only 1 or 2 check outs open with big queues

Despite being one of the most expensive supermarkets they still have many items very close to sell by dates

Staff not very interested

Booths in Kendal has improved greatly in recent months... Tidier,more stock and availability.

Absosuluteley appalling. Staff didn't know what they were doing, waited 15 minutes at the checkouts and the store was really haphazardly layed out. Lower down supermarkets like aldi and Asda do 10 times better than this. Shame on you booths.shame on you.

Unfortunately the new Booths in Poulton either has cash flow problems or managerial problems. Unreliable stock levels including running out of bread and milk no consistency and a lot of empty stock shelves that may as well not be in store. Not relaibl;e to call in and get any products at the moent and hit and miss shopping only. Hope it improves but so far since opening just getting worse. Wsa disappointed to see my view seems consistent with other branches and looks as if Booths has peaked rapidly falling into a trough..

I have to agree with previous comment. I have noticed this past 6 to 12 months a drop in standards at my local store in Longton. Shelves don't appear to stocked ... few tills operating at peak times ....self service tills not manned. I witnessed one customer waiting over 5 mins for someone to approve alcohol. This seems to coincide with a drop in staffing levels. Sadly I have reached the point where I will think twice about shopping there.

Booths have no problem spending money on fancy brochures, when perhaps they need to spend on Staff instead.

This used to be a great supermarket to shop at great atmosphere friendly staff helpful it stood out from the rest .How you have altered this in such a sort space of time , no point in sending you an e mail as you don't seem to care whether you give a good customer service or not therefore don't deserve recommendations to my friends why oh why did you get rid of members of staff who cared A disappointed customer

Called in at Booths store in Garstang today. While my wife was doing the shopping, she packed me off upstairs to the cafe armed with recently acquired plastic loyalty card to sample a free coffee. The assistant in the cafe said " Free coffee is only when you purchase food " and I was refused. Upon searching online when returning home, I read NO PURCHASE NECESSARY. Funny how a small thing like this can leave you with very negative feelings towards future visits to Booths.

Have shopped at Fulwood for years but have now given up.Prices have always been high but that was a reasonable trade off for the excellent customer services and range of goods.However, the numbers of available staff seems to have been cut heavily which means there are nearly always queues, the levels of stock seems reduced and you can't easily get fresh produce for the first couple of hours everyday as it it is still being put out.Neither can I understand why they invested in self service tills which are almost continuously out of order and cannot cope with vouchers.Shame really.