Makro Cash and Carry

Absolutely atrocious customer service from most of the staff at this store all seem to be more interested in chatting (heaven forbid you dare to ask a question and disturb them!) than what they are employed for, absolutely no sense of customer service at all. What and where are the management? as never seen anyone even remotely in authority or indeed offer to assist a customer... Walked out due to rude and ignorant staff today and just opened a trade account at Musgrave. Not a nice store to visit, someone needs to take action on the the above issues ASAP before they lose all but the non business customers who seem to spend Saturdays there as a day out! Shambles and Management should be ashamed to take their salary!

Absolutley terrible, taking things off my trolly because I can only have a certain amount of it, a product I purchase every week I go in and now when it suits them, I cannot purchase it!! Shocking.

Everytime I walk in the store there is an atmosphere and I can feel the staff talking about me!!

DO NOT WORK AT MAKRO PRESTON!!

I was unfortunately stuck working in this hellhole for 7 months. This job is mindnumbingly boring, the shifts drag, and the pay is terrible.

The general staff for the most part are friendly despite the snitches and brown nosers. The HUGE problem with Makro Preston is at a management level. The managers are unfriendly, unhelpful, unprofessional, EXTREMELY poor at communicating and are outright bullies. They set completely unrealistic targets and expect you to work horrendous shifts with very short notice, making you feel bad when you say no. The managers provide absolutely no motivation whatsoever to succeed in your job and show no interest in yourself as an individual. These managers are also complete hyprocrites, telling you off when you stop to speak to a fellow worker for a few seconds yet these very same managers will happily stand around in the aisles for long periods of time chatting about topics not relating to work!

The problems with Makro didn't end when I left for a better job. My new job requested a work reference months ago and Makro did not send anything. I ended up having to call the Makro reception on 7 separate occasions to chase this reference. The employees admitted that their HR department is understaffed and a complete mess. My old manager despite being asked multiple times always shrugged off the reference request, always stating that he is too busy. After my constant calls and pestering my manager finally said that he would write me a reference, saying that it "wouldn't be a nice reference but a brutally honest one". I still haven't received this reference to this day. This behavior from a manager is absolutely disgusting and I have never in my life witnessed so much unprofessional behavior from a business.

I repeat, DO NOT WORK AT MAKRO PRESTON! Take this from someone who has been there and experienced the worst, and is happy to leave this complete mess of a business behind. I will never set foot in a Makro store ever again.

great service fast delivery would recommend definitely

Dreadful customer service.

I regularly bought Butcher's dog meat from the Hull Makro.

I spend around £900 per year on him, a very large Great Dane dog.

We recently got a foreign body in a can and, on returning it, the Duty Manager didn't want to know and wouldn't refund us.

We approached Butcher's and got the same response.

Avoid, at all costs.

We'll never go there again other than to try and vandalise the place.

faulty product karcher do not buy any karcher products.annette on customer returns waste of time told me to keep faulty product .the quicker makro sack this person the better .store manager lisa sorted problem .

purchased in june 2013 only used a couple on times put them under cover for the winter got them out this year early july used once and seats on 4 came out of the frame rang them to see if they would honour replacment due to not much use and that its printed manufactured in feb 2013 and i was a frequent customer i contacted the distributer after a lenghy process to find (LOLA LEISURE) if repair could be done which they said could not be DONE. but could sell be 4 MORE! hense makro lost my CUSTOM!

Recently bought a pair of loafers to replace the last pair I bought there. The old ones lasted well but the new ones didnt so took them back and explained. They were however nearly a year old but still there were mainly used in the summer for sailing. They located the sale and gave me the choice of replacement or refund. I had to queue a long time to get it sorted but once I did get to the front they were quite quick.

When I look into my crystal ball, this is what I see….

MAKRO in Reading resembling a ghost town; a shadow of its former self, now in decline. Most of the customers have migrated to .... Booker, COSTCO, ALDI, LIDL or who knows where? ... the staff that are left are miserable, the produce is has turned luminescent and gone bad and so has the meat(at least the reduced stuff has)! The arrogant, annoying butcher has finally tied his long flowing hair up or better still cut it short!

and when I wake up …. I feel refreshed and the world doesn’t seem that bad after all.

Just purchase a toaster, kettle and some plates from Makro Online.

Great service, with quick delivery (next day) and saved around £70 on the high street prices.

Only downside is the limited range on the website.

Highly Recommended though and I finally don't have to be a business to shop with Makro!!!