Comet - www.comet.co.uk

I ordered a fridge freezer from Comet on the 10th of this month. I arranged a delivery date with product care and was told that my delivery would be today between 6am and 8am. Was unable to track my order, no phone call so sat waiting from 5:30 till 9. When I rang Product Care they told me that the product was unavailable despite being told it was on its way yesterday. No communication from Comet. When I called them they just said sorry and that they would refund my money. The fridge freezer is still advertised on their site as being available! It’s been a long day!

Do NOT buy from them. They advertise one thing then send you another. Poor customer service and they still expect you to pay for the inconvenience.

A real bunch of cheapskates.

Brought a fridge freezer to be told will be delivered within 7 days. Then from 2nd may puchase said delivery date 17th! Then attempted delivery to wrong address even though coment had the correct address deliver service somehow never and only had 7 morville street. Then after correcting and telling them i am disabled please call and they said they would they never still went wrong address!!! Was told they would call me back never then sold my item and told me its out of stock!!!! Then was told i would be refunded straight away as money was never taken was pending yet still now no refund no fridge freezer been left waiting now cant get any anywhere as all are sold out fuming and disabled with 3 kids will be taking this further especially as not been dealt with correctly or refunded!!!! Bang out of order this is. No refund so unable to purchase a fridge as my benefits money has already gone towards the fridge I brought which you guys have sold on!!!!!

Ordered a mobile phone on 3rd March, item dispatched 3rd March with a delivery date of 8th March.

My eyebrows were rasied when the Parcelforce tracking number failed to work, however I emailed Comet about this.

8th March came and no surprise that the item was not delivered.

Contacted the clowns (sorry Comet) on 9th March, they said that they would contact Parcelforce and conduct an internal investigation.

I rang the clowns on the 10th, 11th and 12th March for an update, got the same response (matter under investigation) and they could not provide an update until Monday 15th March.

I contacted Parcelforce on the 12th March, received an email from them on the 14th March confirming that they were still waiting to receive the item from the sender (Clowns / Comet) hence the reason why the tracking number did not work, I forwarded the email to the clowns and also demanded that they ship the mobile phone under "Next day delivery" due to the incovenience which they had caused to me).

I contacted the clowns on Monday 15th (in the morning) for an update, I was informed that an update could not be provided until 4.00pm that day ?

Received a phone call after 4pm to confirm that the matter was still under investigation, however they would be shipping a moble phone to me, but would not know the tracking number until Tuesday 16th March.

So here I am (Tuesday 16th March at 12.45pm) still awaiting confirmation that the item I ordered on 3rd March has been shipped and a tracking number which actually works, no confirmation that the item will be sent "Next day delivery".

Only one star given as you cannot submit a review with no stars.

This is / was my first experince with Comet and it will be my last.

I have never experienced such a incredibly poor level of customer service, total incompetence, complete lack of customer skills or care.

Above all I have zero faith, confidence, trust or believe in anything that these clowns have said.

If it was possible Comet customer service wouldn't get a star! This is a total joke! I bought a tumble dryer which was working fine but then it stopped spinning. I have an extra care plan but I can't book a repair without an authorisation number. I tried to contact differnt numbers but nobody picks up. It soo annoying! I hate eerything about this customer service. MIt wastes my time. I've spent three hours constantly ringing and nothing happens. I don't even want to see my phone bill! This is going to be a fortune. Everyone transfers me forwards and backwords, any noone can help me!

well when i got home there was no remote, tried everything but its dead without a remote, havent even done first setup, plays blu ray at least, i dont think i ishould spend money on a remote when i have paid for system, what a rubbish xmas with kids i am going to have, anyone any ideas, i bought the 190 model, bought it saturday past and managed to go in last day, man said buy one on ebay for 7 quid, well cheapest i have found on internet is 40, and might not work .....help please

This is what I heared yeasterday from the manager from Comet in Preston Capitol. I naver heared any sales person talking to customer this way. I was refused information about my camera that is service since 8 weeks. I had to call police to report rasist incident after they told me to call my ..... police. I have never felt so offended. I have to addmit I was there with 3 year old son and he wanted security to kick me out of the shop. Hope he will be disciplinary fired.

bought some beats by dr dre which were faulty took them back to comet where i got them and the person would not refund them or swap them i ended up taking the broken ones home im very disappointed as i paid a lot of money for them

We ordered a printer online, hoping to collect it from a local store but had to have it delivered. We were promised delivery for Tuesday , 07.00-12.00 but it did not arrive until after 12.00 on Wednesday. It was left in an unsecured porch.

There was no contact from the delivery service.

Comet's customer care dept did not contact us as promised when I rang to enquire about the whereabouts of our goods.

We have spent approximately £2 on premium rate rate phone calls and wasted 1.5 days waiting in. That has to be set against the £5 we saved buying from Comet!

To say that we are not impressed is an understatement and you can be confident that we will not be using Comet on line again.

Are we the only ones who resent Comet's use of premium rate lines?

We are still waiting for a reply to an email a week later.

I was served by Diane at the Pontefract store and was extremely pleased with her knowledge of the products, her honest and friendly manner and her complete competence, she was a breath of fresh air, you do not usually find assistants with so much knowledge, she definitlely deserves being highly Also must mention Emma at the same store, who dealt with my quiery about price matching, and gave me a bette deal, she was also very friendly and competent