Post Office Home Insurance

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**Review for Post Office Insurance**

I have had a very disappointing experience with Post Office Insurance. It has taken almost three months to process my claim, and even now, the matter is still not fully resolved. The entire process has been riddled with delays, poor communication, and mismanagement.

Despite scheduling multiple appointments for an inspection of the damage to my property, no one actually visited my home. Instead, I was asked to send pictures, and they provided a rough quote without a proper assessment. Even worse, their records incorrectly stated that an inspection had taken place, which is simply not true.

Throughout this ordeal, I have struggled to get timely updates or clear information from the company. This level of service is completely unacceptable, especially when dealing with something as important as an insurance claim.

I would not recommend Post Office Insurance based on my experience. The long wait times, lack of transparency, and poor customer service have caused me significant stress, and I would advise others to consider alternative providers.

I phoned Customer Service to advise that my Dad had passed away. His contents insurance only had a month to go so please cancel his policy and make sure that it didn't automatically renew. The lady wanted me to send her the death certificate. I said I had a long list of people to phone and only the life insurance companies asked for a death certificate. She didn't need one as I wasn't asking for a refund....just don't renew it. I could be going with another company but she didn't need proof of that. She refused to help. A month later, Dad's policy automatically renewed! I phoned again and tried to give the gentleman the policy number so he would have details on his screen. He didn't want it. Very abruptly just asked what it was regarding. I told him he'd just renewed my late father's contents policy. No compassion or sorry for my loss. He just asked in his still abrupt manner if I'd sent in the death certificate. I said no and explained why and he said "Well I can't help you then." I hung up and went on to their website. After much searching, I found a button to untick if I didn't want the policy to renew! This just made me angrier. Why could they not have said, "I'm sorry for your loss but I'll do all I can help. I've unticked the box to make sure your policy will not renew. Is there anything else I can help you with today?" How easy is that? Much more helpful and caring. Staff need to be totally retrained on customer service. I'm so upset and angry.

I cannot believe a supposedly well known national company can behave in the way the Post Office do. I recently received a renewal notice for my Home and Contents insurance. Premium had increased by 80%. I have been with them for a few years and have never made a claim nor altered anything. Tried to contact Customer Service for several days, always getting a boring speech and then even more boring "music", but never connected with a human being. Finally got through on a Sunday afternoon at 15.45. I pointed out to the agent that I was a senior citizen and simply could not afford the increased premium, and that my pension from the government increased by around 3% per annum in contrast to their 80% which in one fell swoop would completely consume my pension increase. The agent was vaguely sympathetic but could not offer a decreased premium. I suggested he consulted with a senior person in his organisation and point out that they were about to lose a loyal customer, but he said no one could do anything. I said I would not renew my insurance policy with them.

I am astounded that any reputable company can afford to lose customers in this fashion and as in so many companies these days, operate a Customer Service office which does not offer any useful service to their customers.

Terrible service, disinterested staff. I am trapped on holiday unable to walk after a spider bite it took them 24 hours to tell me my documents were blurred... They were not. They do not ring you back even after they assure you they will. Basically the impression I got was that I am a lowely pleb and I should go away. I cannot stress enough what total weasles they are.

I bought this home insurance via a price comparison website. Not the cheapest, but a good trusted name, ....hot wrong can you be ?

The customer service is absolutely rubbish. As are the follow ups and help when you have a real problem. Three separate disasters and three cases of rubbish, disinterested, slow and lackadaisical response. I called on a Saturday morning to report and underground water leak, (my kitchen floor is ruined, no central heating or hot water) to find their response was to give me a number for a closed response line.

Was told to find my own assistance and phone back on Monday during office hours. What am I paying for ! ?

By far, the worst company service ever, irrespective of it being a (so called) insurance company. No way will I renew with them ever again and I'll advise all my friends to avoid.

We took out house insurance through a comparison website and the post office came up as quite a good deal. we took them up on the policy and everything was fine. We were broken into whilst away on holiday and that is when the real experience started. The level of service has been shocking, passed from pillar to post. constantly having to chase up and wait for responses etc. the worst ever experience. they also stole or vehicle off the drive way, this was insured through Liverpool Victoria, within two weeks the car had been paid out, absolute pleasure to deal with. I would urge anyone looking to take insurance out to avoid the post office as they're using all different insurers to cover there policies which makes things really difficult if you are ever unfortunate enough to have to claim on your policy.

This company are by a million miles THE worst possible insurance company I have ever have used. Appalling customer service and handling they got me doing all the leg work.

When I attempted to claim they sent a loss adjuster to look for evidence to reject my claim outright and FOS could not help as they had carefully crafted their small print to ensure the computer says no. Lost thousands of pounds from them.

I would not even recommend these rip off clowns to my worst enemy.

I made a claim and to do so needed to do with 4 different companies.

The policy is with PO so you would expect all dealings with them,

Long waits from being connected to Customer Service and they unable to take complain to do with claim, claims unable to take complain as they only deal with claims, customer service not taking complaints as they "don't know anythings about claims".

It is now over 2 months since simple claim was raised (theft of bicycle) I am still waiting to receive a cheque which was apparently sent out on 2 occasions weeks ago...I was required to deal 5(!!) companies (Legal and General, Cunningham Lindsey, Ryan Direct Group, and Post Office and another company dealing with bile replacement), none of the companies would take responsibility, service disjointed so one is passed from one company to another without any coordination.

AVOID at all costs

I had a terrible call with the customer case service regarding my renewal of the annual home insurance policy. They'll auto renew it at a higher charge and then charge you an additional £35 for the admin fee nonsense. Such an arcane policy where they'll post you hard copies alone (and not email in 2016!) about taking money off you, but send you an email only after renewing the document. Such bad service. Oh by the way, read the comments from other sers since 2012 - same story. Clearly these losers have not changed their money making policies.

Not recommended!

renewal from 5 pounds a month to 17 pounds say no more for my daughter for 10ooo a year done automatically