Norton Finance Loans

Do not use this company 3 times a guy accused me of been a woman yet he called me and called me mr then had the cheek to say I wasn’t me

Well you rang me !!

I would not advise anyone in the lgbt community to use this company

Diabolical, never call you back or show any interest , I applied for a loan 6 weeks ago , got a call day after and then nothing ,

Good job I went with another loan company and it’s all done and dusted,

Never would I recommend this company.

We asked to borrow 3,000 from Norton loans and they recommended taking out a secured loan of 15000 to consolidate our debt. The advisor implied to us that we’d already been accepted by the lenders to do this. We had numerous phone calls with the advisor, including incomings and outgoings expenditure forecasts and at no point did the sales advisor imply that we might not be accepted for the loan.

Then out of the blue we received a phone call from a male sales advisor who totally belittled and spoke down to us by telling us that there was no way we could afford the loan. Apparantely my husbands salary would not stretch to meet the repayments. It was the total opposite of what we had already spoken about to the female advisor and we were shocked to say the least. We did not ask for this large loan to start with anyway!!

The male sales advisor from Norton was one of the rudest men I have ever encountered in my life. He made us feel like criminals in the way that he spoke to us. He had the most appalling attitude and cockiness and I would definitely tell people to avoid using this company.

Don't trust them!!! I applied for a business loan for my business and was told yes that's fine as its a relatively new company it will need further guarantors fine I say. Next thing I know I am bombarded by personal guarantor finance on my company mobile. The are a broker they send you details through to who ever will pay them for the referral not caring if the product matches requirements. They a con-merchants conning both the loan companies and the clients. I wanted to give a zero sadly I cant

I have been bombarded with text messages saying they have been trying to contact me about a loan I had enquired about. You can't respond by text telling them to leave you alone they give you a telephone number instead. I refuse to waste my money on them so will need to email a complaint. I DON'T want a loan norton finance leave me ALONE!!!!!@

Rang this company 5 days ago and was told I would receive a call from a dedicated advisor within 24hrs. Rang after the 4th day and got a name of the person dealing with it but this person is never available and never returns your calls. Shocking customer service, go elsewhere.

applied for a loan,they tried a couple of companies not offering what I required then just gave up, yet they say they can help whatever your financial circumstances are and my credit rating is average to good

And prepare for complex forms, that you will have to resubmit and then resubmit again. I am a senior manager with a Masters in Business Admin. I can't follow their instructions - seriously! So in that delays are now my fault(!). Nothing done electronically. Which when you have to resubmit and resubmit is infuriating.

Promised 2 - 3 weeks for a secured loan. I'm already at week 5.

They really could do with a bit of a customer service rethink. Insipid, overly nice and vacuous staff who aren't helpful.

If you need to use them, brace yourself.

I am an IFA with 15 years experience and i have never had as bad an experience with a company in all those years as i have had with Norton Broker Services. They ring you up with all the spiel about how good they are and how smooth everything is and you get the opposite. My clients may have had a blemish on their credit files but that just gives Norton the chance to put your client on the highest rate possible. They say speed of service but the valuation was not conducted until 27 days after submission. As for paperwork they ask for one thing even put it in an email and then you get it and they ask for something else. As for the staff lets just say the case handlers do long lunches and telephone calls yet when you ring someone else they can all ways manage to have a quick word with them, i could go on and on but won't but all i am saying as an IFA if you have a client to place avoid Norton Broker Services - you've been warned

I completed an online enquiry form and Was called back. I was not happy with the way I was spoken to as I was dismissed and passed on to another person who was unhelpfuL and used a tone which showed disrespect and lack of willingness to help me. They said they would call back but never did not to bothere'd as went with a different company who made with experience a lot more pleasurable.