UK National Rail Enquiries, ojp.nationalrail.co.uk

There was luggage storage in the carriage we were sitting on so we put our suitcases on the seats next to us and there was no room to put them on the floor underneath the table we were sitting at and the ticket inspector moved our suitcases by the sliding doors where anyone could have taken them and our medication was in our suitcases,even after he moved our suitcases no one sat next to us and the carriage were was sitting in wasn't packed and the ticket inspector did an inappropriate public speech saying that the seats are for bumbs, not bags,they wasn't bags anyway,they were suitcases and I have seen loads of people put their bags on the seats next to them,it's an appauling disgusting service.

Trains are always late. End up buying another ticket/applying for a refund which takes up more time. Can never trust you will make your connecting train. It’s so bad it’s actually A bit sad. I have so many instances of this it’s hard to single one out so I’ll go for the most recent. I was told my train was delayed the day before travel then on the day of travel I was told it’s cancelled. Thanks national rail. Time to modernise perhaps. I don’t think I’ve ever had a run on your services that has gone as time tabled. Awful value for money. Truley awful.

I ordered a new railcard 21/5/2022 man who I spoke to was very helpful and dealt with my application very quickly.well done keep up the good work.thanks.

Horrible services, unreliable time tables even the live!!! Trains disappeared from time tables.

The app doesn't show which platforms the trains will go from... what a disgusting joke and absolutely over priced!!!!! Fk national rail and who ever is running it with this disgusting service!!!

Please do not buy rail tickets online on the website of National rail enquiries as you will not able to print your tickets at the station. You will only loose your money by purchasing on the web.

unbelievable - i travelled from Brighton to Bristol on Saturday and bought return ticket to come back the following day (Sunday). That morning, checking the website, i found that all bar 1 train was cancelled with no reason given and no alternative provided.

I called national rail enquiries and was shocked by the lackadaisical 'don't care' attitude - the man i spoke to will badly informed and had to keep putting me on hold to refer to his supervisor. I asked whether i could return to brighton via london (the one train that was actually running), even though my original route was not via london. After many attempts he finally confirmed that i woudl need to pay an additional £20 on top of my £67 return ticket, to go via this route. When i pointed out that this was my only option to return on that day and asked whether the additional fee could be waived, he said it was not his problem and i would have to go to the train company themselves to get this agreement. I do think the privatization of the trains in this country leaves a lot to be desired - i will try to remember this conversation when i am next tempted to use the national rail service again :-(

So, I went outside London for a festival last week and I booked a train to Birmingham on London Midland. I reach the station at 10AM (thankfully) and what happens - the train is cancelled! There were no Virgin trains or anything running at that time and the next train was going only in like 3 hours!

Flabbergasted and worried about missing my date, I had to use the enquiry service (I booked with nationalrail website in the first place) and they said they could not help me.

So, I had to buy new tickets to go. :(

Bottom line, next time -- I will probably use another train service provider.

i've been all over the UK, but since now i don't think i could travel anymore because of the crazy fares. it's way too expensive these days to travel. i wanted to travle to Halifax to meet a friend of mine it was a Huge 89 pounds return from london how expensive is that i remember a few years ago it was only 50 odd pounds and with the amount of poor service you get it isn't worth the Bother my opinion keep well away from this disaster

Well National Rail Enquiries is in my opinion about the stupid crazy over charged National Rail service we get in the UK. What's the point - I might has well learn to drive now. I can't be bothered paying for this outragous service across the Uk anymore it's to expensive. You never get a seat you always standup and they charge top price fares just for a few miles I really hate it it's useless now and the delays the poor trains disgusting.

The train fairs have gone up to much in my opinion, they need to sort out the prices it's outrageous and you will get nasty services.... keep clear if you can stick with you're car instead that's if you have one but remember if you want to pay outrageous fairs make sure it's worth it.