UH Hosting www.uh-hosting.co.uk

Just moved my entire reseller account to www.unlimitedwebhosting.co.uk what a breath of fresh air.

My UH-Hosting / M24/7 / Primehosting (they keep reinventing themselves - probably to try and hide from the negative reviews) account has been offline for 9 hours. It has only been up 27 hours since the last outage which was for 14 hours.

Every time I ring support the poor bod on the phone who sounds miserable as hell says "I don't know what's wrong, they've just asked me to answer the phone" - fantastic!

Their website says 99.99% network availability. RUBBISH.

Was with UH-Hosting for 6 years. Glad to see the back of them.

STAY AWAY FROM THIS TERRIBLE COMPANY!!!

I had been with UH hosting for several years, and as others have said they are great as long as nothing goes wrong. However things did go wrong. CONSTANTLY.

They, for no reason, just reverted my entire account back several years from an old backup. This was due to a failure of their platform. Since then it was a constant stream of problems due to their tech guys not having a clue what they were doing and not communicating.

This was made even worse by the fact they clearly couldn't care less about my situation.

Then after MONTHS of hassle I finally transferred my 10 or so sites away. After I finally managed to cancel my account. They to £60 out of my ban account. They refuse to explain why they have done this.

After 2 weeks of constant emails I finally got to speak to an MD. He sent me one email with a link to their almost none-existent T&Cs and now is completely ignoring my emails.

Where do I start?

I hosted several sites with them... They were ok as long as nothing went wrong.

Unfortunately in 2010 something awful did go wrong - they had a disk failure. That shouldn't have really been a problem, right? Hosting companies have backups of all their data, don't they? Well, not UH - their backups had been failing for MONTHS and no-one had done anything about it.

So, I lost live website data on several websites and UH just washed their hands of it.

Terrible CS, cost me a fortune and they would not take responsibility at all.

I have been with UH for 5 years + and been quite happy however I have recently seen the sites slow and often be offline, so I have looked for another supplier and found one but now I can't cancel with UH because I haven't given them enough notice.

I'd avoid UH like the plague... Un friendly and un helpful and trying to rob me of almost £100 for a service I no longer want.

I'd have like to have been told about their cancellation policy before I got in with them and given a reminder that the account will renew before it's too late to cancel.

Reasonably good at first but very difficult to get out of when you no longer require their services.

Having been with UH Hosting a number of years I was pretty happy with them and even went as far as recommending them to others.

However my opinion of them has somewhat changed over the past 6 months due to an increasing lenght of time to reply to support tickets and more frequent downtime as of late.

Now the reasons for the downtime may have been out of their control but the level of service/support during these periods has been appalling. Luckily I was running an uptime monitoring service on my websites and received emails to notify me of problems. UH Hosting did not in any way communicate with its customers on the problems and solutions in a timely manner which is the main reason I have since left the hosting provider and taken my business elsewhere.

I would personally look at alternative hosting providers before considering UH Hosting based on my past experience and this is coming from a customer who was previously with them for a number of years.

Since joining forces with M247 Ltd the service seems to have gone downhill. Have a look around thier support forum and you will see I am not the only one to have suffered: http://forums.uh-hosting.co.uk/index.php.

They should change name to TN Hosting (TOTAL NIGHTMARE Hosting).

Today, 29 Jan 2011 all servers, web & mail, are down for more then 7 hours, and god know when will be up again. See http://forums.uh-hosting.co.uk/showthread.php?t=5549

Used to be good host, but last few months they have problem after problem, so we moved to different hosting provider.

For the love of god, they are c r a p. been with them for some time and now they are with a larger company then think they can trat customers like c r a p.

They are driving me nut.... SOOOOO much downtime.... it is crazy....

Do not chose the, pay a little more for a lot less pain!!!

Awful!

One word that is it! Disorganised and you find yourself call every month with some issue that they have caused. Also better cheaper hosting available. Avoid!

Used UH since 2003/2004 was perfect when first joined, however since the merger with m247 ltd who run several different hosting sites (i wonder why) they have gone down hill i have now since moved to ezpzhosting and all support questions answered within 1 hour no matter on the time and best of all the servers actually work and online, don't use UH!!!!!