Betterlife Healthcare - www.betterlifehealthcare.com

Bought essential wheelchair sunday for dely o/nite tues. did not arrive. Betterlife/DPD promised dely weds, then thurs, then dpd depot said it's on lorry on way by 10pm.

Package damaged, dpd were going to repack and send for our approval, if no good would resend another for this sat delivery.

Did not arrive, now DPD says its damaged awaiting our depot inspection at Dartford. My husband cannot go there, I have a broken leg, cant get to the loo.

Told a catalogue of stories by betterlife/DPD.

Probably took money and no stock. Could have driven up north to a showroom and bought one.

DPD tracking online useless. Have phoned Betterlife 4 times, emailed 15 plus to dpd/Betterlife.

Been stuck in for 9 days, could have got out 5 days ago, need it to get into car for shopping, ruined mothers day.

Avoid them like the plague, buy face to face, much better, less stress and trouble.

My parents are elderly and my Mother is house bound and not mobile, they bought a chair online but unfortunately it wasnt suitable.

They telephoned to explain and make arrangements to have it collected.

They spoke to a Lovely Lady who was a Supervisor and she made all the arrangements without any stress for them.

The chair was collected and refunded.

Thank you so much

Bought an adjustable bed. They sent the wrong one. They will not help sort it out. Refer you to the delivery company! No interest in helping. The delivery company is uncontactable.

My mum is 77 and bought a Cream Recliner Chair with matching stool just 2 years ago 1 week ago she was sat it in in the evening and it collapsed throwing her onto the floor and injuring her wrist and shaking her up, it took her ages to get up as she is riddled with Arthritis, has no muscle in her legs or arms and is at the very most 8 stone wet through.

She called them and they were not interested in the slightest. Just kept saying it was out of the gaurantee time as she had had it two years. My mum has a sofa and a leather chesterfield chair so this was not used regularly and if you could see the pictures I have that show all underneath the chair the welding is terrible.

If you must buy from these check your item thoroughly and do not expect any service or thought, my mum is a very frail 77 year old and they didn't care the injuries she had sustained. I am waiting for Trading Standards to look at my pictures and comeback to me.

I bought an electric wheelchair - my only means of leaving the house - from them earlier this year and have had no end of bother with both the chair itself and their dreadful customer service department. I won't list the ways in which they have been dreadful, but I am currently waiting for a brand new chair to be delivered, but I don't hold out much hope.

Same thing with a tens machine that was supposed to be in store to be collected in two days, took nearly two weeks.

I dearly wish I'd just found a bit more money somehow, and bought from somewhere else. Yes, their stuff is cheap, but my god, you pay for it in frustration and anger at being on hold, nobody ever calling back and generally feeling like once they have your money, they don't give a monkey's.

I agree with other reviewers - wish I had read them before ordering. Waiting on hold on phone for 30 minutes, faulty goods, unhelpful after care and Customer NOservice. Wouldn't even give 1 star if there was a minus option

I have never come across a company like this one! Appalling! I wish I had the option not to give a Star Rating because ideally it would 0 Stars.

My grandparents 83 and 84 year old ordered a bed through Betterlife, and paid an absolute fortune for this bed. We ordered online and we were originally told 10 days for delivery... A MONTH later!!!!! Still no bed!! In this month, my Auntie (grandparents daughter) has had a LOT of very unhelpful, irate and just downright, waste-of-time conversations with various representatives from the company. All telling her very different things, making up ridiculous excuses as to why the bed hasn't been delivered and all the while, my grandmother having to sleep on an armchair downstairs because she couldn't sleep in her current bed due to the pain she is in. So today, 22/11/16, we had finally been told the bed was going to be delivered today between 9 and 5. Great news.. we thought! My grandparents were told that the room has to be emptied of their current bed so they can install the new one. This was done by 8am! ... 5pm came around and STILL NO BED!!! My auntie called the company just after 5, spoke to a representative who advised its in the van and on its way.

8:05 this evening, we receive a phone call from the delivery man. He asked if we could accept the delivery after 8pm and that he has one bed to deliver elsewhere, then he will be with us. Fantastic.

10mins later, he called to say unfortunately, he would be unable to deliver the bed this evening as he has run over his driving time (as per the law). I don't think I have ever felt so angry!!! Not only is the bed not being delivered but my poor grandfather also now has to sleep downstairs on the settee because we were told their bed would need to be removed!!!!!! There is no blame placed on the delivery man, who was very polite, apologetic and most helpful. The bed is now being delivered at 7.30 tomorrow morning.

Myself and my family are absolutely furious, and we are taking this complaint further! My grandparents have been severely mistreated by the company, they have been given false hope and it's caused them a great deal of stress causing even more health issues along the way! I would expect a lot better from a company such as Lloyds Pharmacy!

We are not going to leave this go, and I sincerely hope this review is read by the higher mangament of the company.

I prchased an electric whellchair in hospital in February as I knew getting aroundwould be a problem. When I arrived home in April it didnt work and after many telephone calls taking forever I finally was offered a replacement battery which took three weeks to arrive and a further two weeks to fit. At no time could I get out and after spending months in hospital This was the final straw. No customer care here, and the time wasted trying to get hold of someone in the Company was impossible. The chair broke down again and three weeks later I still have not received the replacement . oh! and when the chair arrives the old one is not collected. I have an apartment that. cannot accommodate two wheelchairs... do this Company care........no! absolutely not. If you need an electric wheelchair go to another Company and read the reviews first.......wish I had.........and when you n ed to phone Bettalife you are told how many people are waiting.......today I was told four and after half hour I as told seven............really......

No after sales hete then. Purchase from this Company at your peril......?...and if you dont mind wasting your life on the telephone then go for it. .... you have been warned.......

the electric wheelchair make is irrelevent it is the service that is the problem. Purchase NOTHING.

Visited with my parents to look at mobility scooters. Very helpful staff - no hard sell. Explained the different products and made use feel very comfortable. Purchases one the same day and had one in stock and were very helpful and would highly recommend.

Bought this chair 3 years ago and paid a lot of money for it (especially when you consider there was no VAT on it. After three years you can feel the springs through the seat and the frame through the arms and the top surface of what was supposed to be high quality cream leather on one arm has worn showing black underneath. Although the manufacturer and supplier of this chair offers a five year guarantee if bought from them, Better Life only offer 2 years. They recommended a company who they use to inspect it at our cost (how silly were we) and they say the issues raised are consistent with the usage the chair has received over the last three years. It is a mobility chair and has been sat on every day which you would expect. Better Life's after care service is rubbish and I would never use them again.