Mr Clutch Autocentres - www.mrclutch.com

Terrible - this place was nothing but trouble shockingly bad, faulty works, rude unhelpful management

I had booked an MOT online a month in advance, when I turned up for it was told they do not do MOT's at the moment and head office should of contacted me to cancel.

I emailed head office complaining as still not had money back either, to be told it is the branches responsibility to inform the customers.

Talk about passing the buck.

I could only get an MOT somewhere else in the week, which meant unpaid time off work to get it done.

They will not compensate me for this and only just got my money back for MOT.

I will never go to this company again, and will tell everyone to avoid.

Met Mert on arrival at the Enfield branch to have my brakes fitted.

Set me up to use his Hotspot so that I could continue to work, bought me coffee before I could finish my coffee,job was finished!!!!

Absolute quality service the manager made the difference.

Thanks

I took my car for it's MOT at 48,000 mniles. They phoned me later saying "it's going to fail unless we adjust the headlight alignment" I had previously checked the headlamp light pattern so was surprised by this finding. I felt pressured into agreeing to having the headlights re-aligned so reluctantly agreed. (£22.74).

When I went back to collect the car I asked the technician to show me what he had done. He refused ! I asked the guy on the front desk how the headlamp adjustment could have become misaligned but he didn't know, he said " it happens a lot" Yeah I bet it does there... The car had only done 3000 miles since the last MOT.

I should have stayed and watched but I trusted them.... I won't be going back

The clutch in my van failed suddenly and it was recovered to Mr Clutch. I was very pleased that they were able to fit the work in quickly, however, it is now difficult to get into gear when the engine is cold. I have to force it to get into gear and double pump the clutch through gears 1 to 3. The performance improves slightly after driving for a while. I took it back and was told that the problem was not the clutch, or their work, but that there must be an issue with the gearbox. There were no issues with the gearbox beforehand and changed gear perfectly! I am very disappointed as my van is now an unpleasant drive. I am untrusting of the advice I have been given as I had a very bad experience with Mr Clutch previously. In 2018 I had a new clutch fitted to my Subaru Outback and Mr Clutch reattached the steering column incorrectly (rotated out of alignment) causing a warning light to come on which was very costly to diagnose with the main dealer. Unfortunately at the time I made the mistake of driving away and not noticing the warning light when I collected the car. Mr Clutch refused to believe it was their mistake and claimed the warning light must have been on when I bought the car in. It was not. I would warn anyone against going to Mr Clutch as I have had two bad experiences with them now.

positive feedback to the team at Kingston Branch

Agent was a superstar - and really helped our charity when it was in a difficult spot, and aided 160 this week, participating in our club's charitable work. Without their help and support - the minibus would have been out of action. I phoned round eight other local garages, none of which could help us, even when I explained our charity's plight and we desperately needed the minibus up and running.

Thank you and the mechanic for turning the job round in two days and supporting us.

If you could pass the message on - that they have done a brilliant job.

Ignore trustpilot. The real reviews are here.

Wrote my car off. Left for over six weeks with no courtesy car. Took ten weeks of fighting them to obtain a miserable pay out for the car value. If things go wrong with these low lifes, you are on your own and you will regret you ever did business with them. Disgusting! Avoid! Avoid! Do not use!

Regarding major service and MOT of Renault Clio LG65XHD, at Mr Clutch, Hayes on 30/8/22. They should honour their written offers, that they mailed to me.I have got those offers on their written papers. I have contacted the Customer Services Manager, on 1st September, 2022 but my queries are still not answered. I have also contacted their director but of no use. I wonder whether their written offers are not worth of the paper they are written on. I am Privilege Card holder. I wonder whether or not this means anything.

I booked my daughter’s car for the major service and MOT at Mr Clutch, Hayes Branch. Mr. Clutch had sent me the offers for the Service and MOT for this vehicle. As a result of which I booked the car for this at Mr Clutch at Hayes Branch. For some reasons while booking the care for service and MOT, on line I couldn’t add the offer codes while on line.

When I got the work carried out at Hayes branch, I contacted the Customer Services of MR Clutch for the offers that they had posted to me and requested them to honour those offers. So far they haven’t yet offered. It appears not right to me. It is unacceptable. A way of getting the work on false promises.

Also incidentally the car I believe got some minor damage on the rear bumper while at the garage. The MOT staff failed it first on MOT and then passed it after putting electrical insulation tape on the bumper plastic.

I know that the car rear bumper was without any damage when I handed the car to them. Though the garage had suggested that it would be ready by 14.00 hrs it wasn’t ready. They had kept it right at the back and was suggesting me to come the next day to collect it as the MOT was not done. When I said that I would like to take it straight away, that they failed the MOT. I found that very suspicious. I know that I may not be able to do a great deal on this issue.

I haven't yet received any replies to any of my queries. I am still waiting for the replies and the offer costs to be paid back to me.

Can't do a cambelt job without getting it wrong. Destroyed my engine. Customer "service" nothing short of despicable. Left stranded with no car and no help for weeks on end. Do not use!!!