FlyGlobeSpan

The Staff at Glasgow were fantastic , I have a walking aid , & did not ask for help ,but I was given it , the only problem we had was Baggage on the way home . Our holiday documents stated we had 25 kls . no problems on the way out , but on the way back we were charged . as flyglobespan only give you 20 klos .( we were told.) The Staff at Palma, were rude arrogant & not at all helpful The flight Crew were very helpfull .delightful Cabin Crew both ways

Flew out on package deal - case left behind at Glasgow. Then abandoned in airport by transfer "agent". Forced to pay for taxi to hotel - Then had to pay for two more taxi's to collect my own luggage from the airport when they refused to deliver to my hotel. Still have not been so much as contacted by their "customer service" two months later. Despite two letters sent to them. DON'T use them. They are demonstrably cheats and liars.

Package holiday promised gym, sauna, spa facilities - on arrival had to be paid seperatly - Globespan dint want to know through complaints procedure

Flights were on time, cabin crew efficient and professional. Have used this airline on several occasions. Would definitely recommend FlyGlobeSpan to friends.

FlyGlobeSpan outbound flight from belfast international on sep 18th 2009 was delayed by 2 hrs and then delayed for a further 2 (4hrs in total) which meant we lost half a day - there was no announcement of the 2nd delay either

smooth flight to and from orlando although service was poor, cramped seats and 1970's style tv screen for in-flight movie - return flight on sep 25th was delayed again by 2 hours with no reason given...

FlyGlobeSpan Business class seats (only available on outbound flight) were okay until my footrest fell off. Everything was for sale, including pillows and blankets, even in the business class cabin. The aircraft appeared to an early 1980s Boeing 767-300, still with the original 1980s interior from its first owner. Some of the economy seats were also falling apart, held together with duct tape. Apparently we were lucky to have only a two hour delay on each leg! On the return journey, we were stung for excess baggage. The website states 25kg allowance but it isn't obvious this is a COMBINED total including hand baggage. The cost of excess baggage at the gate is about three times higher than when paid in advance.

Arriving in Glasgow I discovered a rip in my checked Samsonite suitcase over 1 foot in length. I showed the damage to FlyGlobespan's service desk and they gave me a copy of the report. When I arrived back in Florida, I mailed a letter, copy of their damage report, original bill of sale, and two digital pictures via air mail to the airline in Edinburgh. That was the beginning of June and I have heard nothing in reply. The young ladies at the Glasgow service desk said "they don't like to pay for ripped fabric covers of suitcases." I believe them. This is my last flight on Flyglobespan and am retuning to U.K. soon on BA, where I have always experienced above average customer service.

I booked a flight with Globespan in January 09 and am due to fly out on Sept 11th. We were to receive an email to advise if they would accept 1 of my passengers due to a medical condition which i was told had to be reffered to the pilot to see if they would let this person fly. This would be confirmed via email. However I received some1 elses details & called Globespan who said that this was an error & said sorry! This is breech of data protection!! I was told that my details were not sent out. However the following day i returned from work to have a voicemail on my answer phone at work from a lady to call her, i called and she explained that she had received my details! this included, name, address, tel no, email address, flight details & medical condition of the person flying & what medication they will be carrying. I called the office again & was basically made out to be a liar as my details were not on the system on the girls system who sent this out, but after an investigation it was found that this girl had realised that she had made yet another serious mistake she deleted the email!! but she got caught out in the end!! I received a petty sorry.

I have heard so may bad reviews i am dreading my flight with them. I have heard so may people say that the flights have all been late leaving & arriving so i have checked this today & there was no real update - i have called the airport this evening and the flight has been cancelled & the system wasnt even updated!! The poor people on this flight have been put up in a hotel after sitting in an airport all day. we have 2 young children travelling with us, 1 of which is disabled & am sooooo not looking forward to my flight with this company at all!!!

Just returned from a weeks trip with Flyglobespan. Outward flight was on time. Aircraft modern and plenty of leg room. Cabin crew freindly. Bar prices same as any other charter airline. Return flight 1 hour delayed. Only thing to moan about is that no-one in Faro airport advised of the delay. Flight was delayed due the flight being late into Aberdeen the night before and the cabin crew were past their flying hours so had to wait for the Glasgow Aircraft so we could travel on it with the Glasgow crew. They were freindly and aircraft modern and plently of leg room. We caught up some time in the air, so we were only 40 mins late back into Aberdeen. I have flown with Flyglobespan quite a few times and not really had much trouble. Think from Aberdeen their services are good.

Booked FlyGlobeSpan flights from Glasgow,Wednesday to Wednesday, then told they dont fly to Orlando on a Wednesday anymore, this was after they have our cash. Then change the times of out flight from Am to Pm, and when we got to airport informed that flight was delayed.

Arrived at Sanford with a days villa rental lost.

On the return arrived at Sanford to book in to be informed that flight was 7 hours late(the plane was still in Belfast)

When we eventually boarded at 01.00 for a flight that was due to leave at 17.50 we were on our way.

Shortly into the flight there was a call sent out for any medical people to make their self known to staff.

One of the cabin crew became seriously unwell,(my wife and I hope she makes a full recovery) we diverted to JFK, the husband of the nurse who attended the girl told us she had to insit to the pilot to divert as he wasnt prepared to.

We eventually arrived into Glasgow at 17.30 and got home, showered and made it to our sons 21st party by the skin of our teeth.

If it is avoidable, I certainly will never fly with this outfit again.

My sister was on the next flight out of Sanford and was told the flight was delayed due to a member of the previous flight taking unwell, how low can these people stoop