Nationwide Building Society

As a customer for last 25 years - clearly N.wide no longer want to talk to us. Trying to renew my mortgage deal, due to expire, found speaking to a human is almost non existant. Then to be told renewals are only done on-line or facetime - both not acceptable to me - as a non tec OAP. Only when I got annoyed did the agent admit there was an option to do a phone call only renewal with a mortgage avdiser, taking 90 minutes !!!! (dear god, better check my brick flip phone is fully charged).

ANYWAY Nationwide clearly have a new policy of FORCING EVERYONE ONLINE - not what their tv ads say - they say they Listen - they clearly are working from a VERY OLD script.

Suggest they consider that quite a few oldies, not quite dead yet, hate technology, don't trust it, or can't or wont use it, and we, as a interest paying CUSTOMER, want to speak on the phone, or as previously, get a letter in the post (remember the post?) stating the deals available, and we chose one, and call in, and accept the deal we want - easy, no pressure, no hasstle, no pc crashing.

SO IF YOU WANT PERSONAL HUMAN SERVICE - GO ELSEWHERE - THE NATIONWIDE ("owned by it's members" - but duly ignored) IS NOT FOR YOU.

Wednesday 27th November 2024

Dear CEO for Nationwide and Senior leadership team.

I am raising this letter has matter urgency the way I was treated by senior Branch Manager today 27 Nov. 24 approximately 16.00 pm at the Coventry branch.

He made my mental health worse today and the way he treated me also shocking.

Background to this , today I phoned up nationwide over my account not been upgrade and information I received from my local branch yesterday also in respect of my upgrade not working.

I phone up this morning to raise this and did say I pop into Coventry to speak with branch manager too.

Up on this afternoon I pop in to above branch to speak with branch manager who was helpful at first and sorted my upgrade account and then was talking about the complaint also contracting nuearton branch also in respect of the other issue too.

While speaking to him, he popped out to then a second manager came in who seem over rude and not very supportive at first.

The communication and themed turned very quickly he was sticking up for nationwide, he at one point turned round to me and said well if you accusing nationwide nationwide can he says you are at fault.

He then started laying down the law and saying this how nationwide going to be dealing with your complaint not how I want it to be.

In my view he came across really angry and rude and felt threated at one mine this when I started to recalled which I am allowed to do he asked me to level even when I done 0 wrong asking for his details and senior director details is allowed.

He also told the branch manager not to speak by using hand method, he refused to let me write information down.

He also called security too which totally joke.  

I was extremely shocked, and my mental health not been great now I had to take extra information too

He caused the incident and the way he treated me also

I am asking for someone urgent too call me including the area director who he refused to provide me.

His unwanted comments and way he was has cause this .

Its my view the branch manager well probably say different story that’s fine

This well not be going away

PS LIKE TOO ADD BEING BUILLED BY SENIOR BRANCH MANAGER FOR NATIONWIDE COVENTY

I went to Abingdon branch . The pretty girl named Chand was friendly and efficient. She helped me to open a saving account on my own device .

VERY poor experience unfortunately. Initially responded to a confusing letter about pass books finishing. Meant a wasted journey to be told I didn't neednto.

I ended up asking to close a savings account and was told I had to have a cheque or cash. I asked for and received a cheque. Like most people I am now unfamiliar with cheques but was told by my bank I could not pay this in online as it is over £2000. Your employee then re issued two cheques so that each was under that amount. It took a long bus ride to deposit this as HSBC has a strict online limit. However HSBC would not then accept them as the names were different to the account.i.e they included Middle names.

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I therefore had to travel back to Nationwide to get the cheques re issued.

In all the proces took about 5 hours! On the hottest day of the year.

The counter staff were polite and helpful. I appreciated that they admitted to and tried to rectify their mistakes.

I did feel however that the manager was being quite unhelpful to his staff. I also found him quite abrupt and unwilling to accept responsibility which was in contrast to his helpful staff. They had said I could have cash but then he said they could do that!!!

I then received a phone call the next day with an incorrect return telephone number. More time wasted ringing the central phone number and trying to find out who called

30 years a member, 6 different types of a account and over £12,000 currently with this 'mutual', but I'm not 'invested' enough as a member? This is the same board who preach about being a mutual, where 'we are all valued', yet there is no say about the £600 MILLION being paid to Mr Branson esq? This in exchange for a bank he controversially got for nothing and is probably worth next to nothing now. While the sanctimonious fat cat board have their snouts in the trough, denying members a say in a questionable takeover, only a minority of others benefit from 'their' largesse, other societies are awaiting my accounts. Once my ISA matures that's where its all going too, **** the self-serving Nationwide!

Big advertising campaign, they are still on the High Street but other than simple money payments or withdrawals they tell you to go online. What happened to the in branch financial advice?. Do they really care for their customers?. Probably seen as cash cows as elsewhere.

Recent visit to change banking from NatWest to Nationwide after being with NatWest over 50 years. The staff were really good. Really knew there product. Treated me with great respect. I cannot fault them Well done ,have given me new outlook on banking

I needed bank statements dating back 10 years for a dispute regarding outstanding payments to the council. In branch they provided me with the tel no. to use and advised it may not be possible. I called them a week ago and I have just received ALL of them. Amazing thank you so much.

Nationwide reduced my overdraft with no notification, was happy to meet them halfway but they are just not interested and simply do not care. Need to find a new bank!

Been a member a number of years. Poor customer service and communication. Reduced credit limits without warning or justification. In branch they cherry pick the customers who they like and leave the rest waiting.