Co-operative Bank Mortgage

Just had a mortgage application refused as they came up with the best deal to a new fixed deal from my existing.

The reason it was declined is that my development currently have cladding works going on which is not something done in a couple of days but a couple of months.

The builder, Taylor wimpey, is covering all costs of the works which is a couple of million and no expense to myself. reckon we are lucky.

Coop say that the works have not advanced enough yet so have declined my application. Even though Taylor wimpey being one of the bigger builders and also having one of the best names out there have officially given their word in writing that they will bare every penny of the costs, but coop say this is not good enough.

Having my application declined, i can see how anybody else will struggle to sell.

I think this is disgusting behavior and response to those who wish to buy and sell. Those trying to sell and cant, you have my sympathy. I will stick with my current mortgage and happy to continue paying the extra £30 a month.

It is the banks putting people through financial hardship which is no fault of people. Government and banks, just screw us over year after year.

We have had to wait over 3 months for a mortgage offer. They do not communicate. Even through a broker. They have lied to the broker and my self and dont even know where we were in the process. The chain eventually collapsed and it has left me mentally ill. They are not fit for purpose, unnaccountable and lack ethics. Throughout the process they keep saying 5 days and 5 days turns into 6 weeks then 2 months and you lose the ability to cut and run to another lender. BE WARNED!!!!!

Sat on hold trying to talk to someone about our mortgage as I write this. TWO hours 20 minutes and counting. Absolutely disgraceful - sort it out.

Strongly recommend you do not use them if you don't want to be pulling your hair out trying to sort anything out. God forbid you have anything that is time sensitive.

Absolutely horrendous mortgage experience switching to Coop bank. We used a broker who found the best deal available on a 2 year fix. This was with Coop so we were happy to trust his judgement and proceed. Massive mistake. Coop were completely unprepared for the increase in business as a result of dropping rates and it has taken us 4 and a half months to get through the process, pushing us onto the standard variable rate of 8.24. To add insult to injury, the delay pushed us past the planned completion rate and coop have been charging us £77 a day for every day over this has run. The solicitors they have been using are complete incompetent and take days to respond to a phone call or email, again resulting in massively increased charges. Customer service has also been incredibly poor, with some staff being actively obstructive and rude. Lesson learned - don’t bother with a Mickey Mouse lender for the sake of a slightly lower rate - you will pay the price many times over

We recently completed on a house purchase and our conveyancer requested the funds be in their bank account the day before completion, due to the large chain we were in. The Coop had enough notice as they guarantee the funds will be there if they have 5 working days notice. They had 6.

The funds never arrived the day before and instead, were sent on the day of completion. Our solicitor didn't receive the funds until 4pm and we had no time to pass the funds up the chain to 7 houses. As a result, we had to hand our keys over to our buyer and we were effectively homeless and had to try and complete again the next day!

To make it worse, we are now liable for everyone else's additional removal costs as we breached the contract because of the Coop!!!

I have raised an official complaint to reimburse us of any fees we are liable for as a result of their shoddy service.

Avoid the stress and go with a more reliable lender.

I was with the co op 5 years and came to renew my mortgage. Had to wait 5-6 hours on hold over 3 telephone calls. Then i had to get a mortgage in principle which wasn't worth the paper it was written on, then had to wait 2-3 weeks to speak to a mortgage advisor. Was on the phone to him for an hour and half at which point the rates had changed due to their delays in sorting my mortgage out. Pointless waste of time they are.

Spent over 6 hours on hold over the course of 3 days. I've never known anything like it. The staff member could answer my questions which was helpful. But actually getting through is the problem. If you plan to phone them then give yourself over 2 hours to wait on hold. Today after 2hrs and 18 minutes just as I was about to hang up again someone finally answered.

platform Coop is so difficult to contact and you cannot send forms via email. c letters sent state out of date contact numbers and containing very confusing details,

Have had to ask 3 times for redemption statement. The 4th phone call actually seemed to get a result. The customer service lady actually raised a complaint due to the terrible service I had and said I should hear from someone in 3 days. We'll obviously that didn't happen either. This bank is absolute abysmal!!!!

Platform have had two months notice, and yet my new mortgage provider's solicitor simply can't get a redemption statement from them. Now we are likely to miss the exchange date.

It's starting to feel like a deliberate attempt to charge me a high variable interest rate. Just one more in a long line of shocking interactions with Platform/Co-op. I've contacted the financial ombudsman - advise all other Platform customers to do the same.