Thomson Fly

Slight delay on outward journey to lake garda, on return journey delayed for just over 1hour , we were not informed it was a different carrier taking us home. Alba star plane staff were polite but difficult to understand . The seats we had were good but it was obvious it had not been cleaned as there were dirty paper hankies in front pockets also full of sweet wrappers. I was sorry for those seated at back of plane as staff ran out of time serving food which also had a very limited selection . Thomson own flight have a good selection and served quickly. I think Thompson's must keep passengers informed of any changes . I was a bit let down by the standard of this airline cleanliness.

Thomson have a very low cabin baggage weight allowance of 5kg. This is enforced ruthlessly by very unhelpful check-in staff. As a family of 3 who had paid extra to check a bag in tghe hold, having weighed all our bags it transpired we were 3 kg over. We were charged an extra £45. This despite the fact that one of our party, for whom we had paid full fare, is 4 and only weighs 15kg!

My son and his care team booked for Ibiza to give him a great experience and right from Birmingham at check in I had to argue to say our baggage was for medical and still had to pay 500 pounds before the holiday... we were holding up others because they made me check bags on then off then back on again... the lady on the desk had no clue what she was doing.. I told her does she realise how hard it is for taking someone who is a spinal injury away she broke down and cried...... my sons equipment got damaged which was his oxygen he is dependant on which got returned to our home two weeks later and the machine was battered...... they have not even returned my calls letters... it was a vile service going and I would never recommend anyone who is in a wheelchair permanent to go with this company PERIOD...............................

Flew to Rhodes on Thomson airlines, what a pain.

Not only do you have to pay extra in order of being certain of sitting together but,

Cramped seating.

Uncomfortable seating

4 hour flight with No Meals served, not even a drink of water supplied.

You have to pay extra for everything.

Overpriced rolls.

Horrible tasting paste.

Overpriced drinks.

Cabin crew do there best but there were far too few of them.

They may be reasonably priced flights but you get nothing for your money.

Would have been far better off lying with a budget airline, they treat you better.

Just flown Thomson Airways Aberdeen to Tenerife. Seats in economy very uncomfortable with lumps in back of seats very tight legroom and cold.Aircraft smelt terrible both flights. Stag and then party on way out made it very noisy with stag doo obviously drunk on boarding.

We booked an evening flight back from Spain as we weren't staying near the airport, to give plenty of time to get there; there were much cheaper morning flights with other airlines, but we wanted a leisurely final day. We booked 3 months in advance, but 2 weeks after we booked, Thomson changed the flight time by 6 hours, to a morning flight. When we asked if we could cancel we were told we would receive no refund. We also had a couple of queries & contacted customer services, but they were no help at all. My husband is just over 6ft tall & there wasn't enough leg room for him to sit straight. We won't be using Thomson again!

Flight on time, all staff very helpful and could actually hear the pa!

Having written several lengthy reviews, only for them to disappear into the ether, I will be brief. I'm several hundred pounds out of pocket, Thomson ruined my holiday, attempted to get me to sign a disclaimer by deception, abandoned me for days until I took the step of contacting their MD, treated me like a second rate citizen ( and then they did the bare minimum) and have offered me an insulting amount of money for trashing an expensive suitcase. I'm so shocked that a well known company can treat its customers the way it does, I suggest everybody COMPLAINS TO THEIR REGULATORS ABTA. This company really doesn't deserve to be trading. You can also contact their MDto tell him what you think of his company.

Dissatisfaction ;-)) despite fitting into extra leg room exit seat going out.

I was unable to do seat belt up in same seating going home.

That was not my issue. My issue was through poor communication from a crew member I ended up moving to a normal Isle seat.

During the journey , Ms Edwards apologies and said there had been extra leg room seat available , that were non emergency exit, which we could have had. This was not made clear or offered. Despite the fact that we had paid extra. Another couple were moved from further behind row 32.

I was charged €4.35 for a coffee. I think the exchange rate is £3.11. In my opinion not worth it.

Lovely customer service and kid reps.The flight was nice with spacious legroom. The food was exquisite, and the flight was on time.

The cabin crew were humorous, yet took their job seriously.

Very smooth landing, and I would fly again, well we are.

On a ten hour flight.