Black Katz - www.blackkatz.com

I was looking to rent a two bedroom flat and sublet the second room and was open about this from the get go As I know certain landlords won’t be comfortable with that and there’s no point in wasting anyone’s time.

Black Katz refused to take me as a client and claimed that subletting a spare room is illegal in the UK (It’s not you just do need landlord permission ) and that anyone who told me otherwise is lying. The fact they don’t understand such a basic part of the law is deeply concerning.

Shocking service from the get- go.

Requirements of our lease agreement were not sorted out. Faeces in front of our front door, faeces in the showers from drained toilets which they say is not an emergency. Long waiting times for responses to emails.

Having been treated awfully by other London estate agents, specifically: Acorn, and Foxtons, the difference is light and day with Black Katz Camden. Being first time renters me, and my two student friends where extremely intimidated by the prospect of renting in London. Any worries or fears however where soon swept away by the excellent staff and customer service at black Katz Camden branch who where extremely helpful, clear, understanding and accommodating in every correspondence.

We have all recommended this letting agency to all our fellow student friends and believe that this is an exemplar example of what a letting agency should be.

From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never answered us.

To finish we left that house because they passed us and they did not want to give us the deposit because the BROKEN furniture was gone, we had to fight that we had bought some NEW furniture (that was fixed) but in the end they have charged us 277 pounds cleaning for a small house and also, WE HAVE HAD TO PAY FOR THE KITCHEN THAT WAS BLOCKED THAT THEY ALREADY GAVE US IT LIKE THIS !!

The deposit has taken two months to settle it, we have had to show evidence of what we said because they did not believe us.

Definitely a shame, and they have charged me the of a kitchen that was not even mine.

Had a nighmare in the West Hampstead Branch, smug unfriendly staff that left me and out tenants in a mess. DOnt want to save anything 'computer says no' attitude

Avoid

Black Katz run in Camden was brilliant. The person I dealt with is super professional, always polite, helpful and keen to ensure that the client is happy. Would definitely use them again.

We used Black Katz to rent a flat in Angel for a year. The agent, as well as pushing us into signing the agreement then and there, told us that BILLS WERE INCLUDED (we were specifically looking for flats with bills included). We believed him, stupidly, and signed the contract (a standard ASTA). Actually, it is probably the only reason we signed the agreement. We went the whole year without realising that this was not true, as the bills were still in the name of the previous tenants, and have now been hit with a bill for over £1000. They maintain their agent would never do such a thing, and as we have no proof, they and are holding our deposits until we pay it!! They probably saw two international students wanting to quickly sign a flat and though we would be easy to take advantage of for some quick cash. The agency has taken absolutely no responsibility for this, they are rude, unhelpful, and clearly do not care about their clients in the slightest. I am appalled and considering going to the DPS.

Staff were friendly and down to earth. Helpful with advice and information about the area. Got taken to two properties straight after dropping in to enquire about what was available around the area and for my price range. Great service will be recommending to friends.

Thanks very much to Black Katz, they were extremely helpful and always punctual in responding to our emails.

Would recommend.

I rented a studio through Black Katz and had a good overall experience

despite issues with the landlord which were eventually solved. The

agency fee is low compared to other rental agencies which is a plus.