MESH Computers www.meshcomputers.com

we purchased a new pc from them. firstly they forgot to enclose the discs that we paid extra for & the DVD writer didn't work. Their solution was for me (a builder) to open it up & mess around with it to fix or remove it. yes it might be fine but what if I made an error & damaged something else. so my wife downloaded the missing disc stuff, meaning we don't need the faulty £25 (probably less than a tenner to mesh) DVD writer anymore. so, now we now have to get a courier to collect it the pc, return it to mesh they, remove the DVD writer & courier back to us .how that can make any cost effective business sense is beyond me. it also leaves us without a PC for god knows how long. if they insist on wasting money it would be better for an engineer to pop in when next in the area. hey could have just given us £25 as a goodwill gesture. otherwise PC is performing as expected, such a shame the service always seems to let them down.

I placed my order on the Mesh Web-site and paid upfront using my credit card because the sales pitch said “get this Laptop by….”, which was a date 4 working days after placing said order.

Seven working days later, I rang Mesh, to be told the machine would be delivered the following Tuesday, by which stage it was 17 days after I had first placed my order.

I took the stating delivery day Tuesday off from work to receive the long awaited laptop. By 2pm on the day however, having heard nothing, I rang Mesh to be told the laptop wouldn’t be delivered that day.

When I finally received the lap-top, I checked the properties to ensure I had the spec that I'd paid for only to find it had just 4 gigs of RAM and not the 8 (4 gig upgrade) that I had paid for.

I asked for a refund of the £69 for the RAM upgrade that I had not received, only to be told, well its been fitted so you’ll have to send the RAM back to us if you want a refund. I said “well clearly it’s not working, so could you send me a new 4 gig RAM stick if I’ve got to open up the lap-top up anyway"? They did but that didn’t work either, which means I’ve been sold a duff Mother Board.

I’ve alerted Mesh to this and they’ve now told me that this machine only takes 4 gigs of RAM (despite what the advert said) so if I send them back the 4 gig upgrade stick, they will reimburse me my £69.

I suspect they know they have sold me a duff mother board and are now fobbing me off by saying this machine only takes 4 gigs of RAM – if they've made such a grave error in their advertised machine, then are they fit to be building and selling computers people!

Needless to say, I won’t be buying from them again…

Dreadful company with appalling customer service. Gave them a bad review on another site and the next day received an email advising that my comments had been passed to their legal department!. Must be bad if they need a legal department!

Returned my computer 3 weeks ok straight away they knew what the problem was a faulty mother board and thats it nothing else from them , emailed them twice each time receiving the same reply , its a faulty mother board ! I know this i just want to know when im getting it back , ive tried to phone them 3 times and theres never anyone there to take your calls . This is not good enough, i paid for gold cover when purchasing my pc i dread to think what standard is like ! Their after sales customer service is awfull !wish i had known about this before making my purchase

I purchased a high end gaming PC from Mesh and I am impressed with the build quality.

I have had to send back a faulty GTX 1080 Graphics card that failed.

Although they have said they had received it (after a prompt from me) I have not heard any more. I have since sent 2 emails asking for information, and as to date both have been ignored. Having said that this is my 3rd MESH PC over the many years I have been a customer of theirs and this is the first time I have had any problems but if this is the way they treat customers who develop faults I cannot recommend them.

Computer will be with you middle of week,end of week ,for 2wks didn't tell me they were waiting for component. Then told me it had been shipped it wasn't. System finally arrived after 5wks. hdd not secured ram not running at 3000mhz, no factory over clock applied. They phoned to talk me through memory setup, system now unstable. No joy on over clock they said it couldn't be done with air cooling, when every other system builder can and they offer this service. They then wanted me to buy a water cooler off them change the cooler myself and overclock myself. Have rejected system which is faulty and not what ordered now they want to charge me for win10.

Appalling.

Where to begin? The salesman on the phone assured me that buying computer that way, rather than online, would mean that it arrived in 10 days. When it didn't arrive then I emailed MESH, got no reply. My machine eventually arrived after 21 days. As I removed it from the box there was a loud rattle. I opened the case to find that the RAM chip was loose, not in place. After a struggle inserted RAM in place. Started computer, loaded programs etc. Turned computer off.Computer failed to start on next attempt. Rang customer services,no answer (Friday mid afternoon), tech services eventually did answer. They advised me to try various things, still didn't work. Was told to return machine, which I did, was told it should be back on the following Wednesday.

On the Wednesday was told to expect a delivery, waited in.An attempt was made to deliver package that was obviously not a computer. Phoned customer services, no answer. Contacted tech services who confirmed that they had my computer, (about 10 miles away as the crow flies) but hadn't yet opened the parcel. I was angry, tech was conciliatory. Computer was returned on Friday (28 days after order), repair sheet showed that not only RAM but also graphics card had needed to be re seated. Started computer, it hung up with message that fan wasn't working. Rang MESH tech in anger and despair. Tech, with whom I now had a familiar relationship, talked to me as I opened case again. Discovered fan was blocked by stray power lead, removed lead from fan, computer started.

Have since found front USB's not working....

Ordered my 3rd Mesh computer and found the same prompt and efficient treatment (by Tran Che). The machine took 3 weeks to build to my spec, but is excellent and very fast with SSD. No problems so far in 3 months.

This is the best computer I have ever seen. When I called to place the order the phone was answered straight away by a very helpful and knowledgeable assistant called Tran Che. We went through the spec line by line and she asked questions about my needs and recommended appropriate equipment: which processor, how much RAM, HD, graphics card etc. She gave me a delivery date and the computer was delivered right on time. The computer is super reliable and lightning fast. It's very well equipped fan wise so can be left on 24/7 without overheating and there is even a temperature guage on the case just in case.

I would certainly use Mesh again and will always recommend them to friends. In particular ask for Tran Che and she will sort you out straight away.