Walton's Garden Sheds - www.waltons.co.uk

Very happy with my summer house taken slightly longer to assemble as it had been raining and the instructions had got wet and had become slightly difficult to read order number is 2229288 so overall I’m very happy with it

Ordered a Canopia plastic shed, excellent customer service and delivery info. Shed looks great and easy to build, free gift is a bonus

Truly awful company, both in quality and customer service. Waltons and Mercia Garden Products are the same company, likely promoting themselves under Waltons given the godawful reviews for Mercia.

I see the company lost £2.1m turnover this year compared with the last, going to the dogs and no surprise. Top tip: it's not the market, your reputation for service and quality is pants.

I wish I had properly researched the company and reviews before we bought, but I went on the Waltons reviews. We purchased a summer house and found on construction a number of significant issues. To name a few, the door didn't meet the frame and the roof sections didn't meet. The screws supplied seem to be made with plasticine.

After spending a long time constructing and deconstructing it to check it wasn't our error we contacted the customer service team.

There followed an insane back and forth being told the measurements were correct as per their specs so they couldn't do anything. They were sent all the information, including photos to show the huge gaps where pieces met. It was a summerhouse we were looking for, not an observatory.

However, trying to be reasonable with Waltons is like shouting at the sun (which I can do more of now, thanks Waltons!). They have you in a clear bind if you've spend ages erecting the thing, putting us off the inevitable nightmare of a refund - if this is how pisspoor their service before a refund request, life is too short to start that journey.

We just wanted replacement parts for bits that were faulty, but were told the replacement parts would be the same (they must specialise in poor materials).

Do yourselve a favour and look elsewhere. There is a veneer of a decent company from their online presence but this is quite stage managed - cheaters who don't give a hoot about their customers. Buy from a proper company.

Worst customer service ever thought the agent knew everything from the other side of the phone, the shed itself was terribly made cheap wood and flung together, there overall service is shocking, I made the mistake of going through amazon and purchased, big mistake, they need staff that actually knows what there saying and not just reading out a book

The quality of the shed is not worth all this money, the finishing is poor, the installation is far away from being professional, the delivery took longer than promised, and they did not deliver the paint sample, so we could order it again for maintenance, I contacted them to ask for it and they said it will be delivered, this was 2 months ago, even the lock stopped working the third time I tried to open it, by the way, the lock cost me £9.99 and I found it in range for £1.99 so yes, I wouldn't recommend them to anyone.

DONT BUY FROM THIS COMPANY. Read all reviews first. Recently bought a greenhouse from this business. first of all they forgot to load the item on day one. week later it arrived. the lorry was bursting with items and most bowed under the pressure. There was a lot of small fiddly pieces with this item and after reading the reviews (to late I might add) a lot of the excuses where that the customer hadn't sealed the item. So stupidly i thought as there was so many pieces and a lot of areas that were going to be exposed to the rain then i would seal the wood before i build it to i know its 100% sealed. Now the time comes to put this together. well with the naked eye its not to bad, but when you need to assemble this really matters. most if not all the wood is like a boomerang. so good job i sealed first. the screw sizes do not represent what is in the package sent. so you have to guess which screw to use.

So sent an email in and was told in a reply that if this is an issue they would collect and refund. Great. So i call up and told that i should not have been told this and that this is not the case because i have stained and sealed the product. But to take pictures of all the pieces that are at fault an email them in and they will look to replace. This would prob be near on 100 pictures! The girl on the phone then started to huff and puff as she was i can only presume done with my complaint. So i asked a manager to call. manager has called and basically told me to go to trading standards and financial ombudsman and let them deal with it and she then wants to terminate the call. I asked for the company directors details, with again a new huff and puff and gave me his name which i virtually had to force out of her.

I have also spoken to their finance company about this whom are far from impressed by their attitude.

what ever you do avoid this company as all they care about is the money and that is it. Oh and don't forget all the company huff n puffing, because as a customer that's your worth!!!

Ordered 10 x 8 apex shed. Delivered on time and covered until base ready. In fairness asked our groundworkers to erect. They reported sections didn't fit so couldn't finish. Several emails exchange of photos and a phone call later we were advised that nothing was missing from the gable ends as they could see from delivery photos that they were complete. We employed a joiner experienced in shed building. He had to make parts so that everything fitted. However we then discovered that the materials used to make the shed are of such poor quality that even when the floor and roof are fixed the whole structure moves. It really is not fit for purpose. We have had to spend £100+ to buy wood to strengthen the whole structure plus the joiners cost. On a shed costing just under £1000 that is disgraceful. No use complaining to Waltons as they seem to be under the impression that the customer is always wrong. Very disappointed will not be recommending or ordering again

worst made product ever, took 10 hours to build for two grown adults due to the roof not being square, knot holes all over , scratch on one window, shiplap that didn't line up, flooring that wasn't square so needed to be trimmed , to a door that didn't fit, for nearly £500 I was absolutely disgusted at the quality

Not a great company. I bought a premier summerhouse in April. One panel is warped, there are gaps around the windows, big gaps, the quality is poor and several nails were sticking out and had also split the woods in parts.

They suggested I fix the faults with wood glue. Accepting no responsibility for poor manufacturing and faults and the over priced goods.  Because I painted the summerhouse, as directed by the company, they will not accept any responsibility. Customer service manager was unhelpful and due to remote working they could not phone me. Difficult to assemble and I ended up paying someone. They were also shocked at the poor quality.

Very disappointed with goods and the customer service.

They have also increased the prices of the goods. They are making sub standard goods and making a good profit. No regard for the individual that buys the goods.

POOR.... similar reviews agree with me. 

I have been pushed to write this bad review based solely on the installation process here. If you have the option don't bother to pay for an install as although on initial delivery and install you think what a good job they've done. They will forgot to fit or fix an item and you then spend weeks chasing them for a fix. Over a month now I've been chasing for a missing roof strut to be fitted and yet again today they have turned up with the wrong items to fix. I have deliberately waited to review to give them a fair chance to fix. So this is not re-actionery.

Sorry after paying over £1600 for my summerhouse the level of aftersales service you get is abysmal. Thinking of getting a summerhouse I'd look elsewhere.