Dillenger Electric Bikes

I do not know anyone. And I trip on it very much. It is very good to drive, very easy going, and legs do not get tired on it. So I advise to ride.

Dillenger claimed to have a UK Logistics Center claiming to be

* UK & EU Warehouse

* UK & EU Dispatch

* UK & EU Spares Inventory

* UK & EU Returns Centre (To Australia!)

This looks impressive but in fact this address is Baxter Storey a block of flats in the middle of a trading estate!

In order to stay ahead of legal action for depriving UK citizens of their consumer rights and avoid paying taxes this address has changed again.

The conduct of Dillenger and its employees goes beyond civil matters, the Citizens Advice Consumer Service has told me that a criminal offence may have been committed and the following laws breached; Consumer Rights Act 2015, Unfair Trading Regulations 2008, Consumer Protection Regulations as amended October 2014. It is also a way of avoiding paying tax and VAT in the UK.

The Story

On the 7th October 2015 I purchased an Electric Bike Kit from Dillenger UK as a result of the advert on their website dillengerelectricbikes. While the head office is an Australian company according to their website Dillenger UK is a UK based warehouse and service centre so no one could be under the impression that any repair would need to be returned to Australia.

Following the failure of the Peddle Assist Sensor PAS on the 28th December I contacted Dillenger UK who referred me to a customer service ticket system who wanted a video of the PAS not working. I questioned the need and the ability of anyone to actually do this and I was told that such a ridiculous requirement was a mandatory part of their terms. When I asked to return the faulty item I was given an address in Australia which would cost at least £150, my suggestion to return it to their UK service centre was ignored.

‘Australian’ Customer Services.

Initially I thought this was just a continued wind up however, it transpired that there is no warehouse or service center, it is just a ploy by Dillenger UK to avoid any form of liability. When I stated my intension to make this public I received an offensive email from the Customer Services Director claiming the conduct of Dillenger Electric Bikes to be perfectly reasonable and blaming me for this situation.

All attempts to engage Dillenger UK in any form of negotiation as to the repair of the faulty goods or my statutory rights under UK law have been ignored and referred to their head office in Australia to further obstruct any resolution of this matter. Moreover they have never offered any defence of my claim concerning a fictitious UK warehouse and service center demonstrating a total lack of good faith making any informal arrangement impossible, however, I have offered to go to arbitration but that has also been ignored.

I wrote to Dillenger UK on the 3rd February 2016 to threaten court action. In reply Dillenger UK via their Australian headquarters made an offer to return it to their fictitious warehouse and service center but deduct for wear and tear. This was unacceptable as it does not meet with my statutory rights and I cannot go through this every time there is a fault so I wrote again by recorded delivery on the 5th February giving 30 days to meet my claim under UK consumer laws or I would take court action and to which I have received no reply.

This is no longer about replacing a faulty part, for the above reasons Dillenger UK have deprived me of my statutory rights under the Consumer Rights Act 2015 which came into effect on the 1st October 2015 and therefore I am entitled to a full refund, as the goods are less than 6 months old I am not liable for use, wear and tear or return of the items, Dillenger UK should make arrangement for their return within 7 days of the refund and damages or they will be disposed of.

I have also suffered considerable stress as a result of being a victim of this and the abuse by the Customer Services Director to avoid liability and restrict my rights under UK law. Such deliberate misleading sales conduct is contrary to the Consumer Protection from Unfair Trading Regulations 2008 and moreover, under the Consumer Protection Regulations as amended October 2014 this is a deliberate misleading action and given that I have addressed the matter within 90 days I am entitled to undo the sales contract, I have no liability for the use or return of the items and entitled to damages.